Homewise Reviews 

262
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly supportive staff members for being extremely helpful, polite, and patient throughout the entire guidance process. Many active consumers warmly appreciate the clear, transparent explanations and professional advice provided by the advisors, which successfully puts their minds at ease. Some people were dissatisfied with unexpected service charges, hidden fees, and serious concerns regarding the long-term financial soundness of the agreements. Additionally, a few reviewers pointed out that property transactions could occasionally be much slower, more complicated, or present unexpected hurdles during the entire purchasing journey.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, patience, and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and thorough... See more

Service

People report positive experiences with service, consistently highlighting a professional and helpful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting first-class service and helpful staff... See more

Price

Users describe disappointment and negative interactions regarding property pricing and financial agreements.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry as to how this scheme works to get it clear in both mine, and my wife’s head. I spoke to a delightful young lady called Mikki. She walked me through the whole process from start to f... See more

Rated 5 out of 5 stars

The whole Team from the start have been very professional, polite and friendly. The team give regular updates and professional help throughout, especially a nice gent, Manager Sam Stevens who h... See more

Rated 5 out of 5 stars

I found that Barney from Homewise extremely easy to talk to, he immediately put me at ease whilst explaining in a clear and concise way about what Homewise could offer me. At no time did I feel pressu... See more

Rated 5 out of 5 stars

So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our que... See more


Company details

  1. Real Estate Consultant
  2. Real Estate Agents

Written by the company

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

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No recent history of asking for reviews

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4.6

All reviews

(262)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to Kayleigh Walker this morning…

I spoke to Kayleigh Walker this morning and right from the start of our conversation l found her very helpful . She was able to explain how Homewise works and helped me to understand the process. I felt that she gave me enough information to be able to make an informed decision in the future . Her whole manner was friendly and she didn't make me feel pressurised at all . A good example of customer relationships , and a nice experience !!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Tommy.

Thank you Tommy,
you answered my questions before I asked them.
Very helpful, very impressed
Regards Deborah

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

I called yesterday and spoke to Tommy

I called yesterday and spoke to Tommy, who was so informative and helpful. His whole tone was, friendly and relaxed, which in turn made me feel really comfortable opening up to him. Tommy gave me general information from all perspectives, which will help me to come to a sound decision. He has forwarded me all the figures and information we discussed to help me in my future decision.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service 10/10 ⭐️⭐️⭐️⭐️⭐️

Kayleigh The young lady I spoke to, to inquire about over 60s property and how it works she explained everything to me and at the end of the phone conversation i felt so please the way it went . if all tbe staff are like Kayleigh then this company must have a fantastic way of training their staff . it was a joyful experience and im so glad i found homewise to help me move and find a place

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Although I haven’t proceeded with using…

Although I haven’t proceeded with using Homewise, I cannot praise Kayleigh enough for her helpfulness. She explained the concept of using Homewise, checked I understood everything and offered to assist me with so many other things related to buying a home through them. She wasn’t pushy, just helpful, kind and understanding. It been lovely dealing with you Kayleigh.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great, professional service

I was extremely happy that my question were answered professionally and without bias. As a person over 60, looking to buy my own home for the first time, I was treated with respect and dignity and no question was brushed aside. I think the service that is being provided to communities is quite remarkable and should be commended for helping so many people who otherwise may not be treated fairly. It was a pleasure to discuss my particular needs and feel that the company will work to try and get me my dream home.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Kayleigh

Kayleigh explained everything in detail she was friendly and very knowledgeable about the product. She took her time explaining the process and at no time was she pressurising us to go ahead. A wonderful asset to the company.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Kayleigh has made our experience so far…

Kayleigh has made our experience so far very easy. She is helpful, friendly but respectful and knows her job.
Total professional, she has a wide knowledge of buying and selling having been in the industry for a long time, both sales and lettings.

February 13, 2024
Unprompted review
Rated 4 out of 5 stars

Really helpful and patient staff able…

Really helpful and patient staff able to give realistic advice and comments to a complete novice . Patient and kind staff who explain well and answer all questions without being pushy.
A great introduction to something “new” to me and I hope I get to use this service as I approach retirement! Helen

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good advice/guidance and explaination

I received helpful advice and guidance. I had e-mailed regarding a property that I had seen and asked about how the discount was calculated and a bespoke lease as there are 3 of us hoping to move. The lady I spoke to (K) was lovely, explained the process and all the information that would be required. She listened to my concerns and e-mailed me later to confirm details. Excellent service. Thank you.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

First class experience

My introductory call with Kayleigh was first rate. I had a lot of questions, which were clearly answered in a friendly manner. I very much hope to proceed with Homewise.

February 8, 2024
Unprompted review

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