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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! IT’S A FRAUD! Never mind puzzles are outrageously expensive! I was sold a puzzle that had the exact same missing puzzle piece on 2 separate occasions. Supposedly a 3rd pu... See more

Rated 5 out of 5 stars

I see that there are only negative reviews written about these puzzles however; my experience has been a positive one. True, the puzzle did arrive in a smaller low profile box however, all of the piec... See more

Rated 1 out of 5 stars

This company is based in China and they are a total SCAM. DO NOT PURCHASE ANYTHING FROM THEM. Their listed customer service phone number just rings and rings. No customer service and no voicemail. In... See more

Rated 1 out of 5 stars

This company is not even worth one star. Have had the same experience as other reviews. So disappointed. Puzzle so cheap for the price and just had a paper picture for the puzzle. Total scam!!!!!... See more

Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

24 reviews

5-star
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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

I am truly disappointed in my purchase…

I am truly disappointed in my purchase from Homewix. I ordered the Hippie Girl puzzle. After almost a month and five emails to "customer service", I received my puzzle. When I pulled it out of the bag, it was in big pieces. So before I can put it together, I have to separate it into individual pieces. It's a rather flimsy material and certainly not worth the money. Don't waste your $$$.

June 22, 2020
Unprompted review
Rated 1 out of 5 stars

Scam

Based on my experience, decide for yourself. Is this what you call customer service? I don’t! On 5/8/20, I placed an order totaling $43.90 for the Hippie Girl Puzzle. On 5/15/20, I inquired to the status as I had not received a tracking number confirming shipment. Home wiz replied on 5/18/20, informing me it takes 8-12 business days to be shipped. Seems a bit long, but okay. Then on 5/24/20, I was informed the item shipped, but did not receive a tracking number. I was also informed shipping takes 10-15 business days. At the lates my purchase should have arrived 6/15/20. Today is 6/20/20. On 6/13/20, I requested the tracking number which they provided. Once I tracked the package I discovered it has been sitting in Los Angeles since 6/3/20 with no movement. Today is 6/29/20. I have asked for replacement to be shipped 2 day priority. This request falls on deaf ears as it has been ignored!

June 19, 2020
Unprompted review
Rated 1 out of 5 stars

Another Scam...I purchased an order…

Another Scam...I purchased an order online for a dragonfly face mask, which was on Face Book and it says I paid $ 24.94 USD to UOY Media Pte Ltd. well, email says ben@ uoymedia.com, but when I wrote to Ben asking him when I can expect my order, a blank email came back Re: Face mask with a different name, Manh Hoang, with no response to my email. Do not buy from stuff on Facebook!! all scammers

April 25, 2020
Unprompted review

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