Homey Reviews 

386
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers had a great experience with this company. Customers genuinely appreciate how wonderfully easy it is to set up and manage various smart home devices, thoroughly enjoying the intuitive interfaces and helpful automation features. Many individuals frequently mention the exceptional customer service, noting that support agents always respond promptly and provide highly effective solutions to challenging technical problems. However, some people mentioned that certain devices lacked proper integration or dedicated drivers, leading to unexpected compatibility issues with specific hardware systems. A few consumers also felt that the overall smart home setup could sometimes feel complex rather than simplifying daily routines.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the flexible smart home platform,... See more

User experience

Users describe positive interactions with user experience, highlighting that the platform is powerful and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast responses and competent... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the support team as fast, attentive, and... See more

Application

Customers consistently note ambiguous experiences with application, highlighting its powerful integrations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Huge problems after installing a new modem... But hopefully, Daphne's support (Athom) was very efficient in order to solve it. Thank you !

Rated 4 out of 5 stars

Great product, and only had it for a short time, but had a very positive experience with the support team who resolved an issue with resident account invitations. Recommended.

Rated 4 out of 5 stars

Reliable, Powerful, and Easy to Use Homey offers a simple yet powerful experience with an elegant interface on both web and mobile. Its integrations grow every week, and most major smart home platfor... See more

Rated 5 out of 5 stars

As a primary school in Belgium I was happy that Homey accepted my request to participate in the Homey for Education program! Within the school we are now able to automate the school's devices like... See more


Company details

  1. Electronics Company

Written by the company

Connect all your devices at home in a single, beautiful app and create your own Flows to automate them.


Contact info

4.2

Great

TrustScore 4 out of 5

386 reviews

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4.2

All reviews

(386)

64 reviews in the last 12 months

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Rated 5 out of 5 stars

Great support desk!

I was not completely satisfied with the homey Bridge. The support depart gave super quick and adequate responses to all my questions and helped me to solve my problem. Thanks for your help Daphne!

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend it Big Time!

Best smart home hub ever!

Yes I admit, I’m a home automation geek. I like to push the limits. With more than 150 smart devices from various brands, homey makes it possible to integrate all devices via my (now 100+) flows with a great response time. still did not yet pushed the limits of this device, even with flows that contain hundreds of cards!! I’m impressed!

Even the Christmas show runs on homey ;-)

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Bought homey pro 6 month ago

I got homey Pro 6 month ago , and it changed my life, it now so easy to connect several brands together. It work with a lot of brand, even the not expensive ones , lidl ...

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I bought my homey pro 2023 in August. And I'm not regret it, Homey is soooo user friendly and stable (but, in the past I had a bad wi-fi and homey was always disconnected). anyway,The Homey pro 2023 is just amazing! The only issues that I found are:
-price
-apps cannot control the led ring and the pre-installed LED ring animation isn't enough
-Homey doesn't have IR receiver. So, if you have an IR device that is not in the library or any app. You can't connect it
-some apps with the SDK V2 aren't compatible
These issues aren't very important in front of all the benefits to have a homey at home!

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Bit of Home Automation Kit - Create the home of the future!

Upgraded from the original Homey to the new Homey Pro in 2023, what a difference it makes, the ecosystem is superb and the developers both at Athom and in the community are always fine tuning new apps and features. This connects to pretty much everything across multiple ecosystems, connection types and the advanced flow options means you can automate pretty much everything and anything exactly how you want. It amazes my friends some of the things that happens when certain switches are pressed in my house. It really does make your house a smart home of the future!

December 28, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a Homey Pro 2023 as a Christmas…

Bought a Homey Pro 2023 as a Christmas present for myself! Haven't had time to try it yet but expect it to work just as well as my "old" Homey Pro early 2018. Athom has friendly and fast customer service if you need help.

December 24, 2023
Unprompted review
Rated 5 out of 5 stars

Homey is addictiv

Long time ago I used Tellstick which was good for my demands at that time. But after a while I needed a better platform and after some searching I found Homey (2018).
The platform was so much easier to configure, with support for nearly all brands I know off.
With the advanced flows tool it became even easier to do exactly what you need.
Homey supports making your own apps to control anything you like too.

I recently upgraded my old Homey to Homey2023 and expected everything to be faster, to react swifter. And it really does. Much faster than I hoped for, it reacts instantly.

Someone wrote "Home automation is addictiv".
With Homey, yes!

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to get started although it's not cheap

Using different apps and bridges was not very convienent especially for my family. Now everything can be done at one place. And with the widgets it makes fun.
The flows and advanced flows are amazing. Before my smart outdoor lamps struggled with sunset timer. But now I can use the brightness value from my outdoor sensor to switch those lamps.

December 15, 2023
Unprompted review
Rated 4 out of 5 stars

Steep price but great user experience

Before going with Homey I was mainly looking at switching over to Home Assistant from my old Alexa Echo Plus setup. The price might be a bit steep for some people, but if you look at other prebuild solutions like the Home Assistant Yellow you are quickly in the same ballpark.

The user experience of the Homey Pro has been great so far and compared to what you can do in the Alexa app the Advanced Flows are a good send.

My only critiques are that I wish homey was a bit more responsive to feature/device requests, would be more active in the community forums and maybe have better out of the box experience for basic Zigbee devices besides lights. That said, there is an app/integration for pretty much any device manufacturer I can think of and was able to add all my devices to Homey without too much of a problem.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

It's a dream!

It's a dream to unpack, setup och use!
Whatever you want to do, however small or big your project is, Homey Pro is the solution.
With support for all major home-automation standards like zigbee, z-wave, 433MHz and future standards like Matter, Homey can control anything.
There is also an app store with extensions for almost everything.
You can't go wrong with Homey, and Homey Pro will let you realize whatever you think of. As i friend said: "Be careful - home automation is adictive", and once you start it's hard to stop. :)

December 12, 2023
Unprompted review
Rated 4 out of 5 stars

I moved over to Homey Pro from using SmartThings

I moved over to Homey Pro from using Samsung SmartThings. The reason for leaving SmartThings is that they started making integrations very difficult and much of what I had built out stopped working as a result of the constant changes. Homey Pro offers the ability to build out very simple to very complex integrations through apps or APIs and build out flows that were only possible through a complex app that required developer level knowledge to do with SmartThings. The environment has become very stable and is very user friendly.

July 14, 2023
Unprompted review
Rated 4 out of 5 stars

I love the ease of use on the app

I love the ease of use on the app and the fact that it runs local. It would be an easy 5 star if there were mor US company apps available. Many of the key US home automation retailers are not available.

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended😊

Works very well, few problems and good support. Solves many problems one previously had with getting different smart systems to work together. Recommended!😊

December 14, 2023
Unprompted review
Rated 4 out of 5 stars

Intuitive and modern !

Really good product. I come from Eedomus+ which I was finding hard to manage with an old interface, and limited in possible connections, forcing me to buy additional Broadlink for IR and RF, a Hue bridge, or even a raspberry to manage looking at Bluetooth presence system…
With Homey, I get a modern and homogeneous interface, I get rid of 3 bridges (reducing power usage), and stopping having to deal with learning strange languages and APIs…
Well not completely for this last point: the Homey Pro 2023 is not able to learn IR or RF signals, so I had to develop myself an app to simulate my RF controler, and it was not so easy !

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve tried many smart home solutions…

I’ve tried many smart home solutions and this is by far the best for a semi-beginner.
Endless possibilities for automations in your home and so much fun building the best smart home with graphic user interface. The little experience I have from the customer support is amazing aswell. Would recommend anyone to get a Homey Pro!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

great smart home hub and automations solution

I have used several generations of Homey and Homey pro throughout the years. Hoem Pro 2023 has a great new design but more importantly works very smoothly with standards such as zigbee, zwave, wifi and 433MHz letting me choose from many reasonable priced devices. I also love the advanced flow - that’s what made me stay with the brand.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Truly smart and great support

The Homey system has great features. As with all electronics there is a hick-up sometimes, but i found they have great customer-support. Which is important if, like me, you fitted a complete smart house with their system.

December 7, 2023
Unprompted review

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