Homie at Home Reviews 

219
•
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I made the payment three weeks ago, and every time a delivery has been scheduled, it has been cancelled. After I email them, I receive some big apology, only for the exact same thing to happen again... See more

Rated 1 out of 5 stars

Stephen withholds the payment for months and cheats on his words to deliver that pre-paid machine and the documented service. —Passive aggressive. One email: ten typos, doubled question ma... See more

Rated 5 out of 5 stars

Absolutely excellent experience! We stayed with Homie for over one year after we moved really quickly into a new place with my partner. New city, furniture, pandemic going on, etc... It was great to... See more

Rated 5 out of 5 stars

Excellent idea, I love the eco-friendliness. Delivery took less than 24 hours and installation at most 15 minutes. The price came as a total surprise for me when I first saw it while browsing differen... See more

Company replied

Company details

  1. Appliance Store
  2. also in
  3. Electronics Hire Shop
  4. Washer and Dryer Store

Written by the company

Homie is a young organization offering an innovative model for white goods appliances. Since 2018, we have been delivering good, sustainable washing machines, dryers, dishwashers and refrigerators combined with strong customer service. We deliver your machine and connect it for you and we ensure that you always have a working machine at home.


Contact info

2.8

Average

TrustScore 3 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(219)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great Service. I'm still in my first free month. I really like the model of paying per wash. I received a brand new washer and paid nothing up front. I have a slight concern over privacy -- and the washer accessing my WIFI credentials, but overall I am very happy with this service.

February 19, 2019
Unprompted review
Homie at Home logo

Reply from Homie at Home

Hey Angela, thanks for your review. Glad to hear you are happy with our service! With regards to your privacy: our washing machine can only keep track of your wash data (like wash programme and wash temperature), which are sent to our servers over your wifi-network so we can charge you for every wash. Your network information (like wifi credentials) are only stored locally in the washing machine and are never sent back to our servers, nor can we access or change these details. I hope that explains it! Best, Colin

Rated 5 out of 5 stars

Great service and good quality washing…

Great service and good quality washing machines! It was delivered and installed next day after requesting it.

February 18, 2019
Unprompted review
Homie at Home logo

Reply from Homie at Home

Dear Ana,
On behalf of Homie, I want to thank you for your positive review.

Kind regards,
Beau, Homie

Rated 5 out of 5 stars

Brilliant concept and fantastic service…

Brilliant concept and fantastic service so far. The registration and installation process is smooth and the machine is shiny! The staff are all super friendly and nice. The price is very cheap compared to most laundry services offered by regular rez buildings. Will definitely recommend it to my friends or any international students and expats in need of an affordable and sustainable way of doing laundry. An excellent example of a new start-up that strives to resolve practical problems in people's everyday life.

January 30, 2019
Unprompted review
Homie at Home logo

Reply from Homie at Home

Wow, thank you very much for this positive review!
Kind regards,
Homie

Rated 5 out of 5 stars

Excellent services, very helpful

Excellent services, they will deliver and set up the washing machine to you. Sadly I have to end it because I have to move to another city. I will recommend this company to anyone.

January 7, 2019
Unprompted review
Homie at Home logo

Reply from Homie at Home

Thank you very much for your positive review!
Kind regards,
HOMIE

Rated 5 out of 5 stars

Great service

Great service! Well working product and outstanding client service.

January 7, 2019
Unprompted review
Homie at Home logo

Reply from Homie at Home

Thank you Flavio for you nice review!
Kind regards,
HOMIE

Rated 5 out of 5 stars

Great service!!

Great service!! Very friendly and professional staff, every question or request is answered quickly. The installation was fast and easy, I highly recommend this service!!

December 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, excellent service and for a good cause! Washing was never easier and cheaper for temporary living!

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great product, great services

Doing laundry in a student building has never been as easy as this. fill out the online form and the washing machine will be delivered to your door with hassle-free installation. Machine was delivered in perfect condition, and to accommodate the space constraints in my studio, Homie also made minor modifications to the machine free of charge. Would definitely recommend Homie to all expats or students who are in need of a washing machine with a reasonable price.

September 30, 2018
Unprompted review
Rated 5 out of 5 stars

Efficient and excellent!

As an international student, HOMIE is really an efficient and convenient solution, with fair price. I already recommended many classmates to use their service!!

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

A very helpful and cheerful team

A very helpful and cheerful team, quick in their responses, easy to communicate with, clear about what they ask of you and what they provide, and a great business idea overall! They set the example for similar projects to follow, especially through their passion and smile, which is what every customer would like to see from a company or salesperson. Congrats, keep up with the great work!

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

Super efficient!

Super efficient!
I was struggling to find a solution when my washing machine broke, HOMIE saved me. Once in contacted with the operator, the installation of the new washing machine took place in less then 12 hours. they don't only installed the new washing machine, they explained me how to use every program and function and took care of the broken one, everything in less then one hour!

December 8, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Had a great experience using HOMIE. They delivered and installed the washing machine within a couple of days of me getting in touch. It represents great value for money compared with buying a new machine - particularly for myself and my partner - as we would typically only do 1 or 2 washes a week.
There is also the piece of mind that they will fix/replace the machine if there are any issues.
To top it all of they are really nice people who offered great customer service.

October 29, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look