Hondaofbournemouth Reviews 6

I booked my bike in for its first service, Lucy was lovely, very helpful. She let me drop off my bike a day early due to bad weather. My bike was ready very quickly. I found all the staff very helpful & very friendly & I only wish my local car dealership was as welcoming.

Ordered a new bike and fair enough they said we don’t know when delivery is but we will keep you updated this was on a Saturday. On the Monday I phoned up to add some extras onto the order and they said we will ammend the order and email you a copy, they didn’t !! Didn’t hear anything for over two weeks and then got a phone call saying bike is ready for collection apart from the extra lights which I can pop back at a later date to have fitted!! But I live 45 miles away!! He got shitty when I said I will wait for the order to be completed before collection. They didn’t know when the lights would be coming in apparently it could be weeks they said. I then phoned Honda Direct and they had the lights in stock so I ordered them and asked them to deliver direct to the dealer. I then phoned Bournemouth back and told them what I had arranged and said the lights would be with them on the Thursday and I could pick the bike up on the Friday if that fitted in with them. They said can’t do it on the Friday the earliest they could fit them was on the Saturday. On. Saturday morning I phoned them up and asked whether I could collect bike pm and they said don’t know iii have to speak to service and ring you back. Never got a call all day. On the Monday I phoned them and said forget fitting the lights I will collect bike this afternoon and fit them myself. Having collected bike I saw in the handbook that the spare key should come with a metal tag with the key number on incase you need to order a replacement key when I phoned them I was told oh it must of fallen off in our key case iii check and get back to you. That was a month ago and I’m still waiting!!! Will never use or recommend them again. Speaking at my local bike club one of the guys there bought a bike from them and had a similiar experience!! Very disappointed

Recently purchased a motorbike which I had delivered all ok staff friendly but specifically asked for heated grips which I was told they were fitted but were not . An additional £350 . Had the bike for 4000 miles had a serviced at local dealer . He made a point that the bike was still running on the original oil despite the bike supposed to have had an oil change and a service as I purchased it .

Beware buying over the phone !

Would not use again

I rang up the garage enquiring about a seat and panniers for my Honda rebel 500. I was told they would fit, but they didn’t.

What a palava returning them. One of the guys who answered my call was quite rude. The lady I have been dealing with has been lovely.

My grievance is the fact that I still have the items in my home. Fed ex came for them but I needed the returns label. I had to ring for them and it was emailed to me and has been on the parcel since Thursday afternoon. Still not collected despite me emailing on Friday and again today.

I paid a lot of money for these and I cant have a refund until they arrange collection.

My tips for good customer service is:

Respond to emails within 24 hours even if there is no update:

When taking a message from a customer ask for their number.

When there is an issue regarding a refund ensure it is dealt with promptly and don’t drag your heels.

Next stop is trading standards.

Thanks

Lisa

Doing this review on here as they deleted my comment on Instagram and blocked me, a thing that they can't do on here, thankfully, so I can warn others. If you want to avoid a bad experience, don’t even call or touch this company or Honda in general, as Honda Bournemouth and Honda UK didn’t take responsibility for my bike under warranty with my engine oil consumption and fork seals.

The first time that I brought my bike to Honda Bournemouth with the low engine oil level issue was for the second service with 2198 miles due to being one year old, and they did nothing but refill the engine and said that everything was okay. The second time I brought the bike in for the same issue, it was still under warranty, and they did nothing about it and said again that everything was okay. The last time I brought the bike, it had 3418 miles but was out of warranty. They had to refill the engine again, about 300 ml, which Paul told me is within the normal consumption range, and the bike is out of warranty and no longer their responsibility. Very convenient to wait for the warranty to run out to take out responsibilities.

I have been a motocross rider since I was a child and have gotten mechanical knowledge. It is not normal to burn 300 ml of oil in 1220 miles done. I know the engine sip a little bit, but that is too much! The oil level indicator was at the same level the first time that they had to refill the engine, so it has burnt another 300 ml in 1650 miles done after the first service with 548 miles. I wonder if I go on a long trip to Europe, should I carry an engine oil can with me? It really doesn't make sense. The bike has burnt in total 600 ml since new, with currently 3520 miles done. So I have been carrying this issue with me for more than a year now, and Honda Bournemouth did not pay attention at all. Just refill the engine and say that everything is okay, which is very unfair.

About the fork seals, they kindly replaced the seals under warranty, but a month and a half later it started leaking again, but this time it was out of warranty, and they said it is no longer their responsibility, which is very unprofessional.

Please Honda don't bother replying to this review because I don't care about what you have to say. The same way that you didn't care about my bike warranty or losing a customer that had bought 3 bikes and plenty of parts replacements from your dealership. Thanks!

Rang up to see if a Honda cap was in stock as it was shown as in stock (never assume) to be told it was £12.00 postage, WHAT, and apparently they don't make any money out of it. Well find another courier then. Laguna motorcycles same cap £3.95 postage. Come on stop pulling our pants down, outcome...would i buy a Honda from you No, a motorcycle from Laguna Yes.