Hone Health Reviews 11,410

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to explain complex information clearly. The service is frequently highlighted as excellent, with many appreciating the personalized approach and the efficiency of their overall experience. Reviewers also found the customer service to be exceptional, feeling heard and understood. However, some people were dissatisfied with the product, mentioning issues with the effectiveness of treatments and the quality of some delivered items. A few other people also felt that the user experience could be improved, specifically regarding the intake questionnaire and difficulties with customer service communication.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and thoroughness... See more

Customer service

Reviewers highlight positive aspects of customer service, praising doctors for being attentive, caring, and... See more

User experience

Consumers generally find the user experience to be positive. Many describe the process as simple, easy, and... See more

Product

Customers had ambiguous experiences with product. While some reviewers reported positive outcomes like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Shannon Gilmore is amazing. I love her authentic demeanor and her drive to problem solve. It matters - literally - to the quality of my life. She doesn't push anything but also challenges to resea... See more

Rated 5 out of 5 stars

Dr. Baptiste was pleasant to speak with. He listened carefully and responded thoughtfully. He explained his treatment plan thoroughly and answered my questions in a clear manner. I would definitely re... See more

Rated 5 out of 5 stars

The doctor was direct and to the point while extremely professional. His demeanor made me feel comfortable and not timid to ask any questions. I really appreciate that he wasn’t pushy about any produc... See more

Rated 5 out of 5 stars

My experience with Hone and Dr. Todd Conway has always been great. Todd is real down to earth and easy to discuss my treatment plan with. Its made the entire process of what could potentially be an un... See more


Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Rated 5 out of 5 stars

Easy and Efficient

Quick, thorough appointment. Dr. Bakty made sure all my questions were answered and followed up immediately with a written plan.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

“My experience was excellent

“My experience was excellent. The consultation was smooth, and the doctor was extremely professional, attentive, and clear in their explanations. It’s clear the company prioritizes patient experience and hires providers who truly care

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Carolyn Riley

Dr. Carolyn Riley was very supportive and knowledgeable. I loved how she listen and gave suggestions I couldn’t disagree with. I was comfortable and look forward to this journey and hopefully seeing even better results in 3 months!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

The doctor was direct and to the point…

The doctor was direct and to the point while extremely professional. His demeanor made me feel comfortable and not timid to ask any questions. I really appreciate that he wasn’t pushy about any product like other companies I’ve tried recently. My consultation was quick but he addressed all of my concerns and was very helpful and informative along the way. Highly recommend.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I felt heard

I felt heard, understood, and accepted. I did not feel rushed or shoved away as if i was just another patient. I cannot express the feeling of joy I have for this journy. I also cannot thank you enough for your patients and guidance. Thank you for listening and making me feel understood.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Shannon Gilmore = Amazing

Dr. Shannon Gilmore is amazing. I love her authentic demeanor and her drive to problem solve. It matters - literally - to the quality of my life. She doesn't push anything but also challenges to research items to feel comfortable and makes recommendations. It makes me trust her. My whole life did a 180 in a single blood test and appointment with Hone and Dr. Gilmore. I am sleeping better, no brain fog, joints are improving, exhaustion is gone and this overall undercurrent of dread has all but vanished. I am very grateful.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

My Hone Health experience has been fantastic time and time again. Scheduling, meeting with physicians, medication deliveries are always quick and easy. 10/10 would highly recommend.

May 1, 2026
Rated 1 out of 5 stars

Went to Quest Diagnostics on the given…

Went to Quest Diagnostics on the given lab appointment day and Hone never sent in the order.

May 11, 2026
Unprompted review
Hone Health logo

Reply from Hone Health

Hey Lester, our team will be in touch to learn more about what happened when you visited Quest. It's important to check your Hone account and confirm the lab requisition was uploaded before scheduling your Quest appointment. We recommended printing that form out or taking a screenshot on your phone so that you can show it to the front desk associate at the lab.

That said, we can improve making all of this more clear from the jump, and our team is going to ensure you get taken care of because regardless of what happened – it doesn't make the situation any less frustrating. I promise, we got your back and will things right!

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