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Hone Health Reviews 11,790

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TrustScore 5 out of 5

4.8

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 5,782 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, attentiveness, and ability to listen to concerns without making them feel uncomfortable or rushed. Many highlight the excellent service, noting the ease of use, the convenience of telehealth options, and the thorough explanations provided by professionals. Reviewers appreciate the personalized approach to treatment and the clear guidance on next steps, often feeling their well-being is genuinely cared for. However, some customers also noted issues with customer service, describing it as a complete disaster and almost impossible to reach for support. A few other people also felt that while the doctors were great, the customer service experience overshadowed the positive medical interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many praising the outstanding health program and the overall... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are empathetic,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the simplicity and ease of the... See more

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction and calling it a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my first time seeing Dr. Mooney for my Hone Health appointment. He took his time to really listen to my concerns without making me feel uncomfortable or nervous. He was very kind and considerat... See more

Rated 5 out of 5 stars

I love the simplicity and the ease of utilizing HONE for my health needs. The provider is attentive to me and hears my questions and concerns. LOVE the ease of having prescribed medications mailed t... See more

Rated 5 out of 5 stars

Doctor actually listens to you on how you feel. Treat accordingly which is really nice vs they know better than the person that is going through it because the schoolhouse told them that.

Rated 5 out of 5 stars

Excellent experience with the doctor. I feel like we are on the right path to improve my health and wellbeing. After 6 months I have more energy, more mind clarity, and a significantly increased sex d... See more

Company details

  1. Online Pharmacy
  2. Health Consultant
  3. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Rated 5 out of 5 stars

Very happy with over all experience

Very happy with over all experience. They make it simple and to the point, I am a 46 year old woman beginning perimenopause and I feel guided through the process. I talked to Dr.Dunston and she made sure to answer all questions. I feel heard with a plan to get back on track!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Hone provided a clear and easy program

Hone provided a clear and easy program. Dr. Romero provided care that felt more like a partnership then a script or planned program. He clearly understood my concerns and explained suggestions and ensured I understood and supported.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Cathy Swain Jones

Dr. Cathy Swain Jones is amazing! She takes her time explaining everything. As for me she monitors my blood work to recommend appropriate medication gradually and not all at once. Being premenopausal and checking my hormone levels every couple months to see where we are means a lot. I have been feeling amazing. Thank you so much!

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

I’m still not sure if it’s a scam or…

I’m still not sure if it’s a scam or not. All I know is that it’s been over a month and my medication is still not shipped out yet. It clearly states that your medication will be shipped out within 5 business days. I’ve been waiting for a month, and they still haven’t dropped it off at USPS. Very disappointing. I wish I would’ve gone with a ro.com or hims

June 18, 2026
Unprompted review
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Reply from Hone Health

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Rated 5 out of 5 stars

Finally A Dr. Who Listens

Dr. Cathy Swain-Jones is wonderful! She truly listens to my concerns and takes time to address them. I never feel rushed and i appreciate her thoughtful, personalized approach to treatment. It's refreshing to have a provider who genuinely cares about helping her patients feel their best. Highly recommend !!!

June 18, 2026
Unprompted review

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