HoneyBook Reviews 622

My company has been with HoneyBook for seven years. Originally they were small business focused, thoughtful foresight, and a company you could believe in. I understand that companies need to change and grow. However, HoneyBook has gone about it all wrong. They’ve increased the prices significantly - and announced around the holidays at that! The got rid of their popular HoneyBook facebook group where users could discuss topics. They switch to their awful forum. They’ve become very feature rich but it’s come at a cost. It seems they are more worried about announcing new features without truly testing them. The features error out constantly. They claim they haven’t increased prices in years but they have under the guise of tiers and removing features to other levels to get more money. The CEO Oz has been named “Out of touch OZ” for good reason, he seems to have forgotten his roots and is now chasing the almighty dollar at the expense of small businesses. It’s insulting when they are doing constant give aways and discounts for new users but abandoning their base. Months ago there was a major outage and a few small ones since. The CEO cares more about playing cover up than coming out immediately and owning the problem. I’ve never met a CEO who avoids his customers. I highly recommend they read the book Founder Brand - they might learn something. I feel bad for the staff because they are incredible and nice.

CRM that doesn’t own up to the price increase . A lot of CRMs have the same features as HoneyBook with lower price tag. For a large studio like myself I still have to use other apps to streamline my workflow.

It's not as easy to set up as I thought. I would have liked an intro that explained the steps, saying "setup the invoice so you can get paid" is not the only reason to do this, the invoice is tied to a lot! So many examples like this, I wish I shopped around before signing up.

HoneyBook makes managing my photography business easy. Premade templates, forms, brochures, inovices, contracts and more make it easy and fast to respond to inquiries and clients. I used to spend hours on these tasks every week and now it's a few minutes. I only wish I had used Honeybook sooner.

Great CRM! Highly recommend!

We’ve been using Honey Book for our wedding and event planning business, and while the platform does offer many helpful features, our overall experience has been frustrating. It took us a long time to figure out how to navigate and actually work with the system (and still learning to integrate other software). The learning curve felt much steeper than we expected, and at times, the setup process was more time-consuming than efficient.

As a boutique planning company, we need tools that feel intuitive and streamlined, especially when we’re managing multiple clients and complex timelines. HoneyBook does provide value once you understand it, but getting to that point took significant effort on our part.

We truly hope Honey Book continues improving its onboarding experience, user-friendliness, and overall workflow so businesses like ours can maximize its benefits without the initial overwhelm.

Great app for startup business. The price has gone up quite a bit these past 2 years though.

Fantastic platform with loads of features. Been using HoneyBook for a few years now for video production and can't imagine life without it. The system does a great job of containing all elements of a given project (contract, emails, invoice, payment, notes, etc) into one organized location. Support is great, too!

So the software when I first got it was wonderful;

I’m all about updates but their QA process is horrible and having us end users experience the issues and then asking us to provide steps to reproduce na not happening invest ina replay session so your team can address items

I like the service. It’s great. However, the steep price increase over the years is not worth it. I only use HoneyBook when I absolutely have to now, and if I’m being honest I’m looking for an alternative because the service has not improved enough, in my opinion, to warrant the new price.

Everything is good but the starter pack I feel it’s too overpriced, I felt like the 20 dollars a month was reasonable in the past.

Wonderful product, a little on the expensive side for small businesses.

As a portrait photographer I really only need a place to house my clients, send out invoices and contracts. I am NOT interested in AI at all. And the changing of the platform all the time is not helpful. There are may of us photographer who feel the same way. It's not taking any time off our hands because the platform is hard to use. I do not use any automations as I like direct client interation.

It's difficult and extremely time consuming to get going and get things figured out from the ground up. I very much dislike that you can't connect with someone to get help, you just have to go search and keep searching on your own to find answers. It's challenging and time intensive if you've never done this before.

It’s so seamless once you figure it out. But honestly figuring it out is very hard….

OVERPRICED - yearly fee and transaction fees. KEEP legacy files. Make sure no outages happen. Make more user friendly for user and client.

Too confusing and too expensive. I prefer a simpler platform that is not so project based. I do like their invoicing but otherwise I will be sticking with a more simple platform that is more cost effective.

Don't get me wrong, the customer service is friendly and I think they are really trying to help. The platform looks shiny cute and cool but, for me, is one of the more frustrating tools I use. First you MUST use their payment method when sending invoices there is no straightforward easy way to send an invoice with our a "pay now" button. You can't turn off the online payment option or pass fees onto clients. For some this may not matter, for me it's a headache. I think the back end of this was built in a way that really limits the flexibility of the platform. I have been using HB for 6+yrs only reason I stay is its too much work to change platforms. I work events, I work with many of the same vendors but each with new clients. The user experience is really hard to navigate (most of my event planner friends ask me NOT to send them Honeybook files) because of how confusing the "project" space is. If you work in events, you likely share clients with other businesses, but you must re-add the business i.e. event planner, photographer or other vendor and "attach" them to each project This sounds nice but really creates a plethora of disconnected correspondence and confusing workarounds for files and workspace access. As it's not as simple as them being copied on emails and those emails being organized easily via an outside email client (apple, google, etc). The new workflow automations are really confusing and again, require workarounds to use logically. Just be sure research throughly before signing up, it will work wonders for some users and ones with more detailed needs, i.e. multiple brands, employees, calendars or clients that share other professionals, it can really be tough to use.