Honeypot Furniture Reviews 

2,215
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, noting that staff members are friendly, efficient, and careful when setting up furniture. People also love their new sofas, describing them as extremely comfortable, well-made, and perfectly tailored to their exact size and style preferences. Some reviewers were not happy with the product quality, mentioning that stitching came apart, fabrics pilled, or internal frames could be felt after a few months. A few other people also felt that customer service and delivery teams could be problematic, mentioning delivery delays or property damage during setup.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing complete... See more

Delivery service

Consumers find delivery service to be an amazing and positive experience with fast turnaround times.... See more

Quality

People report ambiguous experiences with quality, reflecting a stark divide among consumers. Many customers... See more

Staff

Customers consistently note ambiguous experiences with staff, ranging from exceptionally helpful service to... See more

Service

Clients share ambiguous opinions on service, reflecting contrasting experiences during their interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot... See more

Rated 5 out of 5 stars

I was never able to find a sofa that catered for all my sofa needs and finally found Honeypot! I was able choose the fabric colour and filling to suit what i needed. I was also able to have the sofa i... See more

Rated 5 out of 5 stars

Brilliant sofa. Delivered within a week, really firm and durable. Very impressed will buy from here again! Sofa assembled within 30 mins, love tracking updates came exactly on time!

Rated 5 out of 5 stars

Love my new sofa. Very well made and so comfortable. The delivery guys were awesome. They put my sofa together in minutes and were very helpful and friendly. Would recommend Honeypot 100%


Company details

  1. Sofa Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,215)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good quality and service

Everything went well and furniture delivery was done with care.
Happy with the whole ordering process and with the quality of the furniture we ordered.
Slight downside on the day of delivery, which had had to be altered by the company, was that as a result, we had to make express limits as to the times we would be available on that day. That did not happen and we had to make last minute re-arrangements to make sure someone was in.

January 17, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for taking the time to leave your review. We’re thrilled to hear that you’re happy with the quality of the furniture and the care our delivery team took during the delivery process!

I do apologize for the inconvenience caused by the need to adjust the delivery time. I understand how frustrating it can be to have to rearrange your schedule at the last minute, especially when you’ve made specific arrangements based on the original delivery window. This is certainly something we are working to improve to ensure better communication and more reliable timing in the future.

We really appreciate your patience and understanding, and we're happy to hear that overall, you’re satisfied with your purchase. If there's anything else we can do for you, please don't hesitate to reach out.

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Never ordered without seeing such a big purchase before, but we are so impressed!! Definitely recommend with no hesitation. Quality is fantastic, the delivery guys were fantastic as well.

January 21, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you so much for your amazing review! We’re thrilled to hear that your first experience with us exceeded your expectations. We take great pride in offering top-quality products and service, and it’s wonderful to know that both the product and delivery team impressed you. Your recommendation means the world to us, and we’re so happy to have been a part of your purchase.

Kind Regards,
The Honeypot Team

Rated 5 out of 5 stars

Excellent communication from ordering…

Excellent communication from ordering to delivery, very pleasant and polite from customer service to delivery drivers, and when you have a problem it is dealt with very quickly, and all round great service. Oh and the settee we ordered was excellent and well made. Thank you honeypot.

January 7, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for taking the time to leave such a thoughtful review! We’re so glad to hear that you had a positive experience with us, from the ordering process all the way through to delivery. It's great to know our team—both customer service and delivery drivers—left a good impression. We're also delighted that you're pleased with the quality of your new settee.

Your feedback truly means a lot, and we’re happy we could provide you with the service you deserve. Should you need anything else in the future, we’ll be here to help!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Great furniture from a great company

So in a world where companies just want you money and run it's so refreshing to deal with a company that makes me kind of proud to be British, from start to finish the whole process was first class great coms very helpful delivery first class right up to install our suite in position, would I recommend them oh yes 1000% the quality is probably the best we've had price i was very pleased with so 2 happy people thank you very much.

January 8, 2025
Rated 5 out of 5 stars

Brilliant service throughout 👏

Great contact and service before delivery. Kept intouch and informed me well on day of delivery. Very friendly service from delivery men and assembly was done very well to. Very pleased for the second time now.

December 23, 2024

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