Honeypot Furniture Reviews 

2,215
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, noting that staff members are friendly, efficient, and careful when setting up furniture. People also love their new sofas, describing them as extremely comfortable, well-made, and perfectly tailored to their exact size and style preferences. Some reviewers were not happy with the product quality, mentioning that stitching came apart, fabrics pilled, or internal frames could be felt after a few months. A few other people also felt that customer service and delivery teams could be problematic, mentioning delivery delays or property damage during setup.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing complete... See more

Delivery service

Consumers find delivery service to be an amazing and positive experience with fast turnaround times.... See more

Quality

People report ambiguous experiences with quality, reflecting a stark divide among consumers. Many customers... See more

Staff

Customers consistently note ambiguous experiences with staff, ranging from exceptionally helpful service to... See more

Service

Clients share ambiguous opinions on service, reflecting contrasting experiences during their interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re very happy with our choice with Honeypot. We first came across the brand through an Instagram ad and, although we were initially dubious, we decided to give it a try after reading the Trustpilot... See more

Rated 5 out of 5 stars

I was never able to find a sofa that catered for all my sofa needs and finally found Honeypot! I was able choose the fabric colour and filling to suit what i needed. I was also able to have the sofa i... See more

Rated 5 out of 5 stars

Brilliant sofa. Delivered within a week, really firm and durable. Very impressed will buy from here again! Sofa assembled within 30 mins, love tracking updates came exactly on time!

Rated 5 out of 5 stars

Love my new sofa. Very well made and so comfortable. The delivery guys were awesome. They put my sofa together in minutes and were very helpful and friendly. Would recommend Honeypot 100%


Company details

  1. Sofa Store
  2. Bed Shop
  3. Furniture Store
  4. Mattress Store

Written by the company

Every house deserves to be made into a home. That means comfort, and comfort means quality – well crafted, well designed furniture that we can offer you at the lowest possible prices. We’re here to deliver you elegant and durable furniture as quickly, cheaply, and easily as possible – everything brand new, well packaged, and brought straight to your door.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,215)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with everything

This is now the 3rd time I've purchased with honeypot.
.
The delivery guys are just lovely helpful very friendly..
I'm loving my new mattress best night's sleep In a long time
..
And my daughter loves her new bed ...
Thankyou honeypot .

March 11, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying your new mattress and that your daughter loves her bed too. We take great pride in our delivery team, so it’s fantastic to hear that they made a positive impression. We’re so glad we could help you get the best night’s sleep in a long time! Your continued support means the world to us!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Happy Customer

I have now ordered my second bit of furniture from you and I’m so happy with both of my purchases

March 11, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you so much for your continued support! We’re thrilled to hear that you’re happy with both of your purchases. It means a lot to us that you’ve chosen us again for your furniture needs. We look forward to helping you with any future purchases and ensuring your satisfaction every time!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Absolutely fantastic sofa itis so comfy…

Absolutely fantastic sofa itis so comfy and so well made
Can't thank the furniture removal men that brought my sofa into my house and put it where I wanted it they were very helpful and polite
100% recommend
Very happy thankyou so much

February 10, 2025
Unprompted review
Honeypot Furniture logo

Reply from Honeypot Furniture

We’re so happy to hear that you’re loving your new sofa! We pride ourselves on working with the best suppliers and materials to ensure quality and comfort. We're also glad the delivery team was able to assist you with setting it up exactly where you wanted. Your recommendation means a lot to us. Thanks again for your kind words, and we’re thrilled you’re happy with your purchase!

Kind regards,
The Honeypot Team

Rated 1 out of 5 stars

No ownership of fault

I bought my bed in August of 2024, this is a 4 draw high headrest divan bed. I have had the need to us the draws at time of assembly. In November I was having a cleat out and wanted ti use the drawers the 2 at the top will not open. I check to see it the bed was assembly right and it was. In the process of checking I also observed that my bed had a dip in it. So I contacted Honeypot in November, they sent someone out to inspect the bed from furniture care network. 4 months on in March after I emailed honeypot I was told that there was no fault and if I want repairs done I have to pay for it my self. I don't build or design the bed, if you have a bed of this design you should inform customers that you can only get 2 drawn with it not 4. I top of the base in sunk in and again nothing. This is not 1 year but 3 months after spending almost 1k on a bed. If I have to take this to smalls clam court I will. This has given me sleepless nights. The audacity to ask me to pay to fix a bed that I didn't design is madness. 28/04/2025- I have been sent a spacer, which I was told will enable me to gain access to the 2 draws that I am not able to access. I pulled the bed up tried to attach the spacer however with the spacer the screws for the head board couldn't even be seen much less reach the bed. You have tried, the dip in the bed you have said is normal what choices do I have but to accept this. I am still not able to access the 2 top draws, is that normal?

March 7, 2025
Unprompted review
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for your feedback.

We would like to confirm that we have worked proactively to resolve your concerns. Following the initial independent inspection, our management team thoroughly reviewed the findings and concluded that the report did not fully reflect the issues raised.

In light of this, we escalated the matter to our supplier and requested their assistance. A resolution was provided, which we communicated to you promptly and which you accepted. The necessary parts have since been dispatched to you, and we have ensured that you were kept informed throughout the process.

We are committed to delivering a high standard of customer service, and we are pleased that we could reach a resolution in collaboration with you. Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Amazing highly recommend

Delivered on the day they said they would early morning so i didnt have to stay in all day waiting around for it to be delived,was proper helpful,asked where I wanted my sofa,they even set it in place removed the packaging,was really polite and friends would highly recommend this place worth the money all day long.

March 5, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for your amazing feedback! We’re so glad to hear the delivery was smooth and convenient for you, and that our team was helpful and polite throughout the process. We pride ourselves on providing excellent service and are thrilled you had such a positive experience. Your recommendation means a lot to us, and we’re so happy you’re pleased with your new sofa. Thanks again for choosing us!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

I cannot fault these guys

I cannot fault these guys for professionalism and regular contact courtesy.
My daughter is very very happy
THANK YOU

March 4, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you so much for your wonderful feedback! We’re delighted to hear that your daughter is happy with her purchase and that you were pleased with our professionalism and communication. It’s always our pleasure to provide excellent service.

If you need anything else in the future, don’t hesitate to reach out. Thanks again for your support!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Amazing service the drivers were so…

Amazing service the drivers were so polite and respectful and friendly communication throughout the whole process highly recommended

March 4, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for your fantastic feedback! We're so glad to hear that you had a positive experience with our drivers and that you appreciated the communication throughout the process. We always aim to provide polite, respectful, and friendly service, and it’s wonderful to know we met your expectations.

We truly appreciate your recommendation and look forward to serving you again in the future!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Everything was easy!

Easy to order, good communication, delivery easy to track and the delivery guys were polite and friendly. Sofa is exactly like the photo.

March 3, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for your kind review! I’m so glad to hear that the ordering process was smooth and that you were happy with the communication and delivery. We always strive to provide images of our sofas as accurately as possible on our website, so it’s great to know your sofa met those expectations.

If you need anything else in the future, feel free to get in touch.

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Quick friendly delivery service

Quick friendly delivery service. Very happy with my 2 recliner couches look good and very comfy. Amazing price as well. Thank you

February 28, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for sharing your experience! We’re so glad to hear you’re happy with your two recliner couches and that the delivery service met your expectations. It’s great to know you’re enjoying both the comfort and the value of your purchase.

If you ever need anything in the future, please don’t hesitate to reach out.

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

I am very satisfied with the quality

I am very satisfied with the quality, I really love it, thank you

February 27, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you so much for your kind words! I’m delighted to hear that you’re happy with the quality and that you love your purchase.

If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new furniture!

Kind regards,
The Honeypot Team

Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service and friendly staff
Thank you very much

February 26, 2025
Honeypot Furniture logo

Reply from Honeypot Furniture

Thank you for your wonderful review! We’re so pleased to hear that you had a positive experience with our service and that our staff made a good impression.

If you ever need anything else, please don’t hesitate to reach out.

Kind regards,
The Honeypot Team

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