Defective Handle, Safe Locked, Belongings Trapped — Five-Year Warranty Support Nonexistent
I purchased the Honeywell Model 2901 Waterproof and Fire Safe on April 29, 2025. In September 2026, after approximately 17 months of ownership, the exterior plastic handle and attached mechanical assembly broke completely off during normal use.
The safe remains locked with my personal belongings trapped inside. The electronic keypad functions properly, and I have the correct combination and backup key. However, the broken mechanical assembly prevents the locking bolts from retracting, making the safe impossible to open normally.
The Model 2901 advertises a five-year limited warranty, but obtaining warranty service has been impossible.
I contacted LH Licensed Products, the company responsible for warranty service on Honeywell-branded safes, on September 15, September 22, and October 5, 2026. I provided my purchase receipt, photographs of the defective safe and broken handle, and detailed explanations of the failure. I specifically requested assistance with professional opening, locksmith coverage, and repair or replacement.
Not one of my three emails received a response.
I subsequently filed complaints with the Better Business Bureau against Honeywell and LH Licensed Products. A Honeywell-related BBB complaint was closed as UNANSWERED, despite multiple attempts by the BBB to contact the business. I have also filed complaints with the Georgia Attorney General's Consumer Protection Division.
As of October 26, 2026, my safe remains locked, my belongings remain inaccessible, and I have received no warranty determination or practical resolution.
A safe that cannot be opened because its handle breaks is a serious product failure. A five-year warranty means very little when the designated warranty provider refuses to respond.
Based on my experience with both the product and the complete lack of warranty support, I cannot recommend the Honeywell Model 2901.