Honourgrade Reviews 

32
•
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered dog brush on 2nd Feb 2023 still not received, tracking showed moving from USA to UK then in customs from there to Manchester but when checking the post code given its a housing estate so I bel... See more

Rated 1 out of 5 stars

This company are as close to a scam or fraudulent as it is possible to be. Price of item £6,99 PayPal charge £8.49 collected. Item not as described and awaiting refund. Judging by emails from Customer... See more

Rated 1 out of 5 stars

Bought & paid for item off this company beginning of January. Still not received, contacted them & fobbed off with a load of pathetic excuses. Asked for a refund & blankly refused. Reported them to... See more


Contact info

2.8

Average

TrustScore 3 out of 5

32 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(32)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers, fake products. Do not buy from them

Bought knitted socks with pandas on for my sister. What arrived was a pair of white socks with a panda pattern cushion cruedly stitched to them. Scam product. Used images from genuine companies. I should have checked before wasting my money.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Took my money 5 weeks ago

Took my money 5 weeks ago. Item not delivered. Load of excuses given. Requested a refund which has not been given. Can only presume they are a scam company. Avoid at all costs if you don't want to lose your money.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away you have been warned

What can I say firstly there should be a minus stars ,I ordered a metal Jesus cross from this company,the looks so professional with the cross shinning in the light.( What did I get a vey cheap plastic cross that looked like it was made a pre school children,) and the cross damaged on delivery, after a couple of emails I was offered £4 off the price and if I wanted to return the crops get this I would have post it back to China ,but the funny thing the return address is Leicester in the UK,and the postage is all from the UK.48 hour recorded delivery,I wish I could upload the photos I've taken of the cross just for people to see how tacky and cheap the cross is.the fight is still going on for a refund.looks like they con people out of their money knowing they sell crap,like I said stay away please.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

LESS THAN 1 STAR!

LESS THAN 1 STAR!!

After waiting weeks for my order it arrived damaged. I asked for a return address to send it back for a refund. They refused to give me an address. They asked for photo evidence which I sent. But still refused to refund my money. Purchased through klarna so it then got passed to klarna to deal with it. This has gone on for months now. I've had to send the photos three times. I've had a partial refund through klarna but still showing I owe honourgrade money on klarna this has affected my credit rating because I refuse to pay it!! I've emailed honourgrade grade numerous times but they just say the item was fine when it left the warehouse and sorry to hear this dear. SCAM! SCAM! SCAM!
Do not purchase anything from honourgrade

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

With all honesty I regret bumping to…

With all honesty I regret bumping to this company via Instagram advert.
I ordered for clothing hanger since March 16, paid for the products and shipping. I started sending them mails after two when I didn't receive my parcel and they sent me tracking and assured me receiving my parcel in two days. After 3 weeks i didn't receive my parcel then i sent several mails and they replied me that my parcel as been lost or returned to the origin and they can't withstand the lost alone that I should pay for half price and shipping fee then they will send me another parcel. I asked for refund they said we have to bear the loss together. I provided correct address, email and contact number. Who's fault that the parcel was lost or returned back?

All I know honourgrade is a scam site.
STAY AWAY FROM HONOURGRADE SITE.

ITS SCAM.

March 16, 2023
Unprompted review
Rated 1 out of 5 stars

Do Not Use!

Do Not Use!
This company sent me a faulty product and will not refund me for it.
Awful customer service and I think they maybe a scam.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Less than one star!

Less than one star!! Items purchased not suitable and have asked for details of thier return process. All you get is either an automated reply or ‘ we sent what you ordered, sorry it’s not any good ‘ NEVER buy from this company

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

Complete scammers!!

Complete scammers!!! Ordered two items, only one arrived and it was damaged. Company won't refund me. Do not buy from! Worst company ever brought from!

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered dog brush on 2nd Feb 2023 still…

Ordered dog brush on 2nd Feb 2023 still not received, tracking showed moving from USA to UK then in customs from there to Manchester but when checking the post code given its a housing estate so I believe the tracking is a scam just like the company. Going to credit card company to get our money back. Don’t buy from these scammers.

March 14, 2023
Unprompted review
Rated 1 out of 5 stars

car phone holder advertised on Facebook

I ordered a car phone holder, which to my surprise arrived just four days later. Problem was it was not what I had ordered. I contacted the company stating there had been an error they then replied telling me I had ordered the wrong one. I then sent them a copy of my order which vindicated me in every way, to which they replied by saying I would have to return the item to China at my own cost, or just get on with it. One other suggestion they made was I could give it to someone else.
£14 down the drain. Be aware before using this company.

March 7, 2023
Unprompted review
Rated 1 out of 5 stars

More like Dishonour!!!!

Wish I had looked here first like I usually do! And, wish I had followed my own advice and not bought anything via facebook. Made my purchase by Paypal and saw that the items - allegedly - were coming from the U.S. and I was charged an extra £5.99 tax that wasn’t showing on their original invoice. I got their email address from their Paypal info (different to the advertised one) and said I wanted this tax refunded, Their blurb also states they don’t take money until the item is shipped - not true, they take it immediately.
They didn’t respond to my email but did refund the £5.99, so I presume they don’t want to fall out with Paypal. Their email link is specific to PayPal so no help in sharing it here but their company name as shown is. Inckwp, Co.,Ltd,
The tracking info was still showing the item as being in transit in Chicago yesterday but, surprise, surprise, it arrived today. Mmmmm, really!!!
To add insult to injury, the item (heavy duty scissors) is not good quality.

February 24, 2023
Unprompted review
Rated 1 out of 5 stars

Items did not fit so emailed for refund…

Items did not fit so emailed for refund as I measured to make sure items would fit before ordering. 6 emails later the best they can offer is £3 refund or give item to a friend or send it back to China which would cost £30 Items cost £27!!!. If I had known from the Website that company was supplying frrm China I would not have ordered because their sizing is always on the small side. I have told them I am posting a review on here and I have already posted my comments on Facebook. Will try to get charge back from my Bank as items are not fit for purpose because they don't fit so I cant wear them I have told them all I intend to do and no response. BE CAREFUL WHEN CONSIDERING ORDERING FROM THIS COMPANY!!

February 22, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look