Hoookedyarn Reviews 10

Very happy with my purchase!
Hooked yarn is not for everybody, it takes some skill to make something that turns out good.

That being said, the customer service is great!
I lost my English copy of a pattern.
Portuguese is not exactly my strong suit, feels more like Chinese 😆.
No problem at all!
Even though the order was several months old, they mailed me the English version stat!
They added that extra help was just a message away.
This is how it should be!

In short: Hoooked yarn is great and very versatile. My personal opinion is that it is not for absolute beginners, advanced beginner at least.
That being said, the support is second to none!

Pretty poor experience. I don't know if things have since improved, but a couple of years ago I was given a hoooked kit to make your own pouffe and I've finally got to the end of the project so can report. Overall, I definitely wouldn't bother with the kits again. The only plus side I can think of is that the stretchiness of the yarn is probably quite helpful for beginners. Lots of issues: Problem 1. The kit was just yarn and instructions; it didn't actually include the cushion for the pouffe so we had to buy that separately.
Problem 2. The instructions (and the linked videos) are pretty useless if you're new to knitting. I had to find other videos on YouTube to work out what I should be doing. And the instructions included coded terms like 'turn' which they don't explain isn't just turning in the usual sense of the word. I did a lot of rows and had to Google why there were holes in it to realise they expected me to do a wraparound stitch when turning the knitting at the end of each row. Not mentioned anywhere in the instructions.
Problem 3. We specifically bought the cushion hoooked recommended as the "kit" didn't come with one, and it doesn't fit the knitting you end up with!! (and I now realise, it also doesn't match the shape of the picture on the box). Cannot tell you how frustrating it is to spend a looooooong time knitting something only to find it doesn't match what you're supposed to be covering.
Problem 4. The colour wasn't as expected. The grey is basically black. (You could argue this was my partner's fault as it was visible through the box when buying)
Problem 5. The yarn has quite a lot of knots in it and some sections where it looks like it might break so you end up with quite a lot more knots that just the few to join the different rolls of yarn.

My first order with this company and I spent quite a lot, so that I saved on the shipping costs. At first, all seemed well, though some of the yarn was quite dirty, as mentioned in other reviews.
There was a kit worth about £17 missing from the order so I asked for a refund. Customer Services took a long time to reply, despite the response time being stated as 48 hours. They eventually offered a credit note, but I'm unlikely to order from them again so I asked again for a refund. They did so, but for £2 less than I paid - don't know why.
Please be cautious about ordering direct from this company, I wish I'd checked Trustpilot before ordering. To add to the poor experience, I received a bill from UPS a week after the delivery, demanding an extra £7 for who knows what.
I'll be buying their yarn (or similar) from shops in future.