Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
Company replied
Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great HooverPet HL4
The hoover was delivered promptly and was beautifully wrapped so each piece was protected from damage using recycled/ recyclable packaging. It was very easy to follow the assembly instructions and was ready for use in a few minutes. Trial run on my old rug in the kitchen, marvellous.
July 24, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Kate,
We’re delighted to hear that your Hoover arrived promptly and in perfect condition, and that the recyclable packaging helped protect everything so well. It’s great to know the assembly was quick and straightforward—and even better to hear that it performed marvellously on your kitchen rug during the trial run!
We really appreciate you taking the time to share your experience.
Kind regards,
Maria
Hoover Team
Easy to deal with Hoover
Easy to deal with Hoover. Straightforward transaction, excellent pricing and a well reviewed hoover, delivered promptly
July 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Neill,
Thank you for your kind feedback!
We’re so pleased to hear that you found the process straightforward and that you’re happy with both the pricing and the product. It’s great to know your Hoover arrived promptly and met your expectations.
Kind regards,
Maria
Hoover Team
Do NOT Purchase
Happy with delivery time and eco friendly packaging but the actual product is awful. The lift off section is totally unusable. On the stairs, it is far too heavy to hold, plus, to vacuum the stairs using the nozzle requires a considerable amount of effort and definitely needs both hands. If you place the main body on the stairs, it falls. It was impossible to keep the lift off section stable, unlike the Vax lift off models which have a lip on the bottom which you can stand on preventing it from teetering and wobbling about. On carpet, it takes so much effort to propel forward it's a real workout and on the return when pulling it towards you, I can not stop it from bouncing and not actually vacuuming the carpet no matter how slow I manoeuvre it. The directional swivel head may as well not be there. So difficult to turn to cut in tight around furniture, again, it takes so much effort it's infuriating. Had 2 Vax Vacuums in the past with this feature and they floated on carpets in comparison. The power cable is on the right hand side. Didn't realise how ridiculous this decision is until you actually try to use the vacuum as a right handed person and have to trail cord around the back of you to hold when using. In addition, the actual lugs holding the cord are so low to the ground it's as if no thought at all has gone into the use and practicalities of this vacuum at all and has been designed by someone who has never vacuumed in their life. On each side of the rollers on the outer body, Hoover have put rubber edges which serve no purpose other than causing the vacuum to stop abruptly when vacuuming next to skirting boards, you then have to virtually lift it away and vacuum further away from the edge! So again, the crevice nozzle has to be used and has this got a brush at the end? Oh no, that would obviously incur extra manufacturing costs, instead you have a hard plastic nozzle scratching all of your paintwork and creating further resentment that I bought this vacuum! I did my research, I read the reviews and watched the promotional video and have come to the conclusion that the lady on the video mustn't have had the power on to be able to clean the stairs with such apparent ease. The filters are nothing more than memory foam, the dust collection chamber is far smaller than comparable models and the lift off pedal is so difficult to operate. It does not realease the lift off section with ease as demonstrated in the video and to locate the base when returning it requires you to physically get on your knees and push the parts together. The unit is so unbalanced it constantly wants to push away from it's housing. I refuse to continue using this contraption. Will try to find a British made vacuum with it's functionality at the fore. Having stayed in many high end holiday properties and have experience using a wide range of vacuums they all have faults, I'm not after perfection but this Hoover model is an absolute joke. I've had mavy Hoover products in the past but no more. Reputation well and truly destroyed.
July 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development.
Kind regards,
Tara
The Hoover Team
The fast delivery the light weight of…
The fast delivery the light weight of the hoover I am replacing an expensive Dyson with this machine and found it works better and at a great price
August 3, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Mr Kirby,
Thanks for your trust, we're thankful for amazing customers like you.
Kind regards,
Maria
Hoover Team
Excellent communication
Excellent communication. Hoover arrived very fast .
Really happy .
Good price and I got NHS discount
July 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morningDonna,
We're happy you had a fantastic time with us!
Kind regards,
Maria
Hoover team
Great value.
August 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning ben,
Thank you for your review, we are really pleased that you are happy with your product. It's great to know our customers have made the correct choice.
Kind regards,
Maria
Hoover Team
Order didn’t arrive as stuck in depot …
Order didn’t arrive as stuck in depot so I had to cancel, they won’t give me a refund until DPD return item to them, it’s stuck in the Depot, Hoover won’t do anything, DPD not doing anything and I can’t get my money back
August 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Lisa,
We are very sorry to hear your experience has not been satisfactory and we would like the opportunity to look into this for you. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Maria
Hoover team
Speedy delivery and quality goods
July 27, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Ruth,
Thank you for your great feedback!
We’re glad to hear you were pleased with the speedy delivery and the quality of the appliance. Your support means a lot to us, and we hope you enjoy your purchase.
Kind regards,
Maria
Hoover Team
Very pleased with my purchase
Delivered on time, easy to put together and light to use, good suction and easy emptying. Love the lights at the front and its a bit narrower than my last one, so goes into more places and under low furniture. Very pleased with my purchase.
July 31, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning, Catherine
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re enjoying your new vacuum — especially the lights, suction power, and how easy it is to use and empty. It’s great to know it fits well into tighter spaces and under furniture too.
If you ever need any assistance or have questions in the future, don’t hesitate to get in touch.
Thanks again for choosing Hoover.
Kind regards
Fiona
The Hoover Candy Team
Easy ordering
Easy ordering, additional discount, pay.ent options a d fast delivery with a vacuum that really works extremely well
July 25, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for your wonderful feedback! We're thrilled to hear that you found the ordering process easy, enjoyed the discount and payment options, and that your new vacuum is working so well. We appreciate your support and are here if you need anything else!
Kind regards,
Chloe
Hoover Candy Team
Excellent product
Excellent product, excellent price and speedy delivery
July 22, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for your fantastic review! We're delighted to hear you’re happy with the product, price, and delivery speed. We appreciate your support!
Kind regards,
Chloe
Hoover Candy Team
Arrived very quickly
Arrived very quickly. Price good easy to assemble. Picture instructions not words so user friendly. Only criticism is that maybe more power as inly 900 watts but you can see the dirt and pet hairs it collects. Satisfied with my purchase. For price and the fact it's a Hoover I would recommend
July 22, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Tina,
Thank you for your detailed feedback! We’re glad to hear your order arrived quickly and that you found the assembly easy and user-friendly. We appreciate your honest comment about the power—your insight helps us improve. It’s great to know you’re satisfied with your purchase and would recommend it. If you need any further assistance, we’re here to help!
Kind regards,
Chloe
Hoover Candy Team
Lightweight and good suction
July 24, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Sharon,
Thank you for your feedback! We’re happy to hear you’re enjoying the lightweight design and strong suction. If you need any assistance, feel free to reach out!
Kind regards,
Chloe
Hoover Candy
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Super speedy delivery and an excellent hoover!
I’m really impressed with how quickly it arrived. The hoover works brilliantly, is light weight, easy to use, and offers great value for money. Highly recommend!
July 19, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you so much for your fantastic review! We’re thrilled to hear you’re impressed with the speedy delivery and that the Hoover is working brilliantly for you. Your recommendation means a lot to us. If you ever need any support, we’re here to help!
Kind regards,
Chloe
Hoover Candy Team
The Cordless Hoover arrived very…
The Cordless Hoover arrived very quickly.
it has great suction and easy to empty.
July 15, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Jennifer,
Thank you for your great feedback! We're glad to hear your cordless Hoover arrived quickly and that you’re happy with its suction power and ease of use. If you have any questions or need assistance, just let us know!
Kind regards,
Chloe
Hoover Candy Team
Excellent product and service
My experience with dealing with Hoover direct was brilliant. I'm very pleased with my vacuum, how it performs and the next day delivery.
July 25, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Ann,
Thank you for your wonderful feedback! We're delighted to hear that your experience with Hoover Direct was brilliant and that you’re happy with your vacuum and the next-day delivery. We truly appreciate your support!
Kind regards,
Chloe
Hoover Candy Team
Excellent product good service value…
Excellent product good service value prompt attention
July 23, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon David,
Thank you for your excellent feedback! We’re glad you’re happy with the product, service, and prompt attention. We appreciate your support!
Kind regards,
Chloe
Hoover Candy Team
Does what is says on the tin
July 25, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Robert,
Thank you for your lovely review! We’re happy to hear the product met your expectations. If you need anything else, we’re here to help!
Kind regards,
Chloe
Hoover Candy Team
Quick Delivery and good price
Quick Delivery and good price. Avoid the "free" gifts
July 17, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Robin,
Thank you for your feedback! We’re glad you’re happy with the quick delivery and price. If you would like to discuss the issue with your free gift, please get in touch with us on social.media@haier-europe.com with your address details and details of the issue you have faced.
Kind regards,
Chloe
Hoover Candy Team
It's...Ok.
It's ok. Not as strong as I was expecting. Have to go over things a couple of times on carpet even on carpet.
The battery life is appalling though.
It barely lasts 30-40 mins after a full charge.
July 24, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for sharing your feedback. We’re sorry to hear that the vacuum isn’t meeting your expectations regarding strength and battery life. To assist you further, please kindly get in touch with us at social.media@haier-europe.com, including your address details and more information about your experience. We’re here to help and hope to resolve this for you.
Kind regards,
Chloe
Hoover Candy Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.