Great product, so good to have a ‘Hoover’ vacuum cleaner again. Only slight complaints - It was promised for next day delivery, but took another day to arrive. Being asked to register the product, b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Product was ordered and arrived as indicated, placed in the delivery bin as requested. It works well although the holder for the crevice thingy is rather loose and there is nowhere to attach the st... See more
Company replied
Great hoover. I am very pleased to have a washable filter on my new hoover. This is the second simple pull along Hoover brand vacuum cleaner for me. The price was again very competitive, and the produ... See more
Company replied
Hoover has come a long way since we last had one decades ago. I was pleasantly surprised at how neatly and accurately everything fitted together with a satisfying click. The suction power is very i... See more
Company replied
Company details
Written by the company
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
Contact info
302 Bridgewater Place, Birchwood Park, WA3 6XG, Warrington, United Kingdom
- 0330 041 2345
- hoovershop@hoovercandy.com
- hooverdirect.co.uk
4.1
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrendous aftercare …
I purchase the Hoover mainly because there was a free car kit on offer. No car kit received and when queried apparently problem with site and offer expired. Not my problem - false advertising as far as I’m concerned. I bought in good faith expecting free car kit as offered on site when I purchased
October 4, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Mary,
We’re very sorry for the disappointment caused by the missing car kit and the confusion around the promotion. We understand how frustrating this must be, especially when you purchased in good faith.
Please contact our customer care team with your order details so we can review the situation and see how we can make this right.
Kind regards
Mark
The Hoover Team
Never use this company…
Gave one star as nothing less is accepted, I ordered a new Hoover on 09/10/25 with delivery by DPD advised the next day. Received an order acknowledgement. We waited all weekend and no delivery or communication from Hoover or their courier. Wrote to Customer Service and the CEO, got no reply, until I demanded a refund. Subsequently advised another courier would be in touch to arrange a delivery date some 2 to 5 days in the future.
October 13, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Roger,
Thank you for your feedback.
We are sorry for the difficulties you have experienced with your order. This is not our usual service. We have contacted you directly with an update and will do all we can to resolve this as quickly as possible.
Kind regards
Mark
The Hoover Team
Lovely little hoover
First of all our hoover arrived a day after I ordered it which is fantastic.
What a lovely little hoover, really quiet and does the job I need it to do really well, suction is good.
Haven’t properly tested how long the battery charge lasts for yet but so far so good.
October 13, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Nicola,
Thank you for your lovely feedback! We’re thrilled to hear your Hoover arrived so quickly and is performing well for your needs. We hope the battery continues to meet your expectations as you use it more.
Kind regards
Mark
The Hoover Team
Great product great service from hoover
Great product great service from hoover
October 9, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning,
Thank you for your kind feedback! We’re delighted to hear you’re happy with both the product and our service.
Kind regards
Mark
The Hoover Team
Not next day delivery other companies seem to manage it
You quoted next day delivery and it was 4 days before I got the delivery. When it arrived it wasn't complete. I contacted you about this and was told out of stock l have had no notification when the item will be back in stock and when I can expect it to be sent. Very disappointed with the service I received and will put it on my socials not to order from this company
October 9, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning,
We’re very sorry to hear about your experience and completely understand your frustration. The delay and incomplete delivery are not our usual service and we apologise for the lack of communication.
Kind regards
Mark
The Hoover Team
The ordering process was easy
The ordering process was easy, as was payment, and my vacuum was delivered the next day.
October 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Alistair,
Thank you for your feedback! We’re delighted to hear that your ordering experience was smooth and that your vacuum was delivered so quickly.
Kind regards
Mark
The Hoover Team
Ordered and within 24hrs it was here
Ordered and within 24hrs it was here, product is really great and lightweight too.
October 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Joanna,
Thank you for your feedback! We’re thrilled to hear your order arrived so quickly and that you’re enjoying your new lightweight product.
Kind regards
Mark
The Hoover Team
Exactly what I wanted.
I bought this Hoover stick vacuum cleaner to replace one that that wasn't picking up cat hair. This one is smaller and lighter and does a tremendous job of cleaning my carpets and furniture. Exactly what I wanted. Thank you.
October 12, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Amanda,
Thank you for your wonderful review! We’re delighted to hear your new Hoover stick vacuum is performing so well and tackling pet hair effectively. It’s great to know it’s exactly what you were looking for — smaller, lighter, and powerful.
Kind regards
Mark
The Hoover Team
Delivery was a day sooner.
Delivery was a day sooner.
Excellent service.
October 6, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning Brian,
Thank you for your review! We’re thrilled your order arrived quickly and that you’re happy with the delivery experience.
Kind regards
Mark
The Hoover Team
Excellent
Excellent, professional and fast trouble free service given.
October 5, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good morning MIchael,
Thank you for your review! We are very glad to hear you are happy with your new product and service you have received.
Kind regards
Mark
The Hoover Team
Purchased a cordless HF1+ model
Purchased a cordless HF1+ model. Seems best available for me as so light weight and price was good even before receiving a £30 off voucher.
Ordered on Saturday and it was delivered on Monday. Haven't had chance to use it yet but appeared to work fine after assembly.
Have had an earlier model and note that the current one is much improved in design. I am hopeful that I will not be disappointed in it's performance. Am very impressed with the speedy and easy purchase
October 6, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Pat,
Thank you for your review! We are very glad to hear you are happy with your new Hoover and service you have received. We do appreciate you leaving a review.
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good Morning Hamish,
Thank you for your review! We are very glad to hear you are happy with the service you have received. We do appreciate you leaving a review.
Kind Regards
Tara
The Hoover Team
Reply from www.hooverdirect.co.uk
Good Morning Sharon,
Thank you for your review! We are very glad to hear you are happy with your new product and service you have received. We do appreciate you leaving a review.
Kind Regards
Tara
The Hoover Team
Good price and amazing delivery…
Good price and amazing delivery service.
Excellent product so far.
October 5, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Stuart,
Thank you for your review! We are very glad to hear you are happy with your new product and service you have received. We do appreciate you leaving a review.
Kind Regards
Tara
The Hoover Team
Hoover.
Order was separated during delivery and main part did not arrive until two days after the first part.
October 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good Morning Marcus,
Thank you for your review! We are very sorry to hear there was a delay with your part and do appreciate your feedback
Kind Regards
Tara
The Hoover Team
Hoover Upright Vacuum Upright
Ordered a Hoover Upright with Hoover Direct and received it next day. Fantastic packaging and clear instruction manual. Will definitely use again. Excellent service.
October 7, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Michael,
Thank you so much for your kind feedback! We’re delighted to hear your Hoover arrived quickly and that you’re happy with the service. We really appreciate your support and look forward to serving you again.
Kind regards
Mark
The Hoover Team
Good Quality & Arrived Quickly
Order came really quickly - I ordered Sunday and it was here on Tuesday. The hoover itself is very good, very strong suction and it came with a free car detail kit too. Overall very happy
September 30, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon,
Thank you for your review! We’re thrilled your order arrived quickly and that you’re happy with the Hoover and the free car detail kit. We really appreciate your feedback!
Kind regards
Mark
The Hoover Team
Really good product
Really good product, great price and prompt delivery. All in all a great shopping experience.
Would definitely recommend this hoover, its lighter than other brands of similar design, with good strong suction and easy to use, especially moving from push to handheld
October 1, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Nicola,
Thank you for your feedback! We’re delighted to hear you’re enjoying your Hoover, and that the suction, versatility, and delivery all met your expectations. We really appreciate your recommendation!
Kind regards
Mark
The Hoover Team
The order came within 48 hours
The order came within 48 hours. Item is as advertised and I’m delighted with it. My only gripe is, and I’ve learnt this through many years of owning most makes of hoover, there’s no such thing as anti hair wrap. Hair wraps and you need to remove it and that’s a fact. Otherwise I love the upright cordless hoover it’s light and easy to use.
October 2, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Helen,
Thank you for your review! We’re glad to hear your order arrived quickly and that you’re enjoying the cordless upright vacuum. We appreciate your feedback.
Kind regards
Mark
The Hoover Team
Excellent delivery Excellent quality
Excellent delivery Excellent quality
September 29, 2025
Unprompted review
Reply from www.hooverdirect.co.uk
Good afternoon Dianne,
Thank you for your feedback! We’re pleased to hear you’re happy with both the delivery and the quality of your product.
Kind regards
Mark
The Hoover Team
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