Purchased some additional deck dome lights in April. Ordered 3000K lights. Due to weather and other issues, did not install until October. Found that the lights were 5000K, which did not match the oth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their shipping rates are ridiculous for a small order. However, they had brown chain link fence, which is nearly impossible to find. We decided to drive from NY to Ohio to pick up our order. Excellent... See more
Company replied
Sott was very informative. As expertise led me to the items needed to finish my project after two weeks of running around to different fence companies that did not have what I needed Your service i... See more
Company replied
Had a fairly large order delivered of hardware and a few rolls of 6ga chainlink. First time ordering larger items for delivery but they exceeded my expectations as always. Highly recommend Hoover Fenc... See more
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Company details
Written by the company
Hoover Fence Company has been a supplier of fence and fencing related products for over 40 years. We provide products to contractors, retailers, and homeowners throughout the United States. We strive to make your fence buying experience a great one. As a small family owned business with our name as our trademark, we must always value the commitments and promises made to our customers and our suppliers not only as a responsible business entity, but because our family name is at stake. We are proud of this contrast to corporate America.
Contact info
4521 Warren Ravenna Rd, 44444, Newton Falls, OH, United States
- 330-358-2335
- hooverfence.com
4.8
Excellent
6K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Hoover Fence Co
Hoover Fence Co. delivered excellent products and demonstrated exceptional customer support throughout the process. Their team was knowledgeable, responsive and ensured a smooth experience. A trusted choice for quality fencing solutions...
July 26, 2025
Unprompted review
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a fantastic review! We greatly appreciate your kind words and wonderful endorsement of our company. Thank you for shopping with us and we hope to be of assistance to you again soon!
Feedback
My experience dealing with hoover fence is fantastic, the customer service is helpful and courteous and help me able to finalize my requirement on time.
September 8, 2025
Reply from Hoover Fence Co.
Thank you for the kind words and the great review! We're happy to hear that we were able to assist you in getting the locks that you needed to finish your project on time:)
The product was nice. The service was terrible.
The product was fine. I got 3,000lbs of cedar rails and fence posts.
The customer service was TERRIBLE. The guy who brokered the freight shipping didn't tell me that the bundles that arrived at my residence would be physically impossible to remove from the truck without a forklift.
The two young men who showed up to deliver it told me that they would have strapped it to the back of the flatbed, rather than the front, and would have turned it sideways rather than parallel to the flatbed, had they known I didn't own a forklift. That would have allowed us to cut the straps on the bundles, and push the items off of the folding ramp.
Even though I fulfilled my end of the bargain-- I was ready, willing, and able to help get the delivery men manually remove stuff from the flatbed--that wasn't an option because of how it had been loaded. The guys told me, and it was obvious, that if we cut the straps on those bundles, the rails would have fallen off of the side of the truck and cracked or broken.
Given that I told the customer service rep that I was a regular person at a residence, he should have known I didn't have a forklift, and he should have given the delivery folks a heads up that forklift wasn't going to be there.
I was actually able to solve the fiasco they caused because I have a deep and long relationship with a nearby family-owned lumber yard, which was able to take delivery for me. But I had to pay them an extra $200 to deliver it back to my home.
Afterwards, I wrote a friendly email telling the customer service rep about the problem with the delivery, and noting that I was able to solve their problem. I didn't even ask for a credit, I just said I was providing feedback to improve their business. "Thanks for the feedback" would have been a normal response.
Instead, the customer service rep blamed ME for the issue. Repeatedly. I kept explaining and he kept telling me it was my fault. He just could not accept that he had made a mistake, even though I was being totally cool about it. It was actually insane.
**UPDATE: Hoover Fence Company has responded, once again blaming me for the problem. It's like they didn't bother to read my review. I WAS READY WILLING AND ABLE TO REMOVE THE ITEMS FROM THE VEHICLE AND IT WAS IMPOSSIBLE TO DO BASED ON HOW THEY WERE LOADED.
Get it through your skulls, folks. Y'all hired some rag tag guys who loaded their stuff incorrectly and admitted their mistake to me.
September 4, 2025
Reply from Hoover Fence Co.
Thank you for shopping with us. We're glad to hear that you were able to solve your unloading issue and are happy with your new Cedar Split-Rail fencing. We reviewed your order and correspondence with our representative and confirmed that you were informed that our carriers do not provide unloading services prior to purchasing. We deliver many of these orders to residences and the normal procedure is to cut the banding on the bundle and hand unload. Our carrier should have confirmed your delivery in advance, including your delivery address and that someone would be present at the time of delivery to unload. If you needed unloading services, you would have needed to ask for them prior to purchasing, as there are additional delivery costs to have a truck with lift gate services delivering an order. We're sorry that there was confusion about this process. We will review our shipping policy on our website and see if there is any further clarity that we can provide to the " Unloading" and "Special Carrier Services" sections. Thank you for your feedback.
They were great on the phone to take…
They were great on the phone to take care of my order and the shipment came the very next day as they said it would. I would highly recommend Hoover Fence. Thanks
September 4, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that you had an all around great shopping experience! We're appreciate your review and hope you keep us in mind for your future projects:)
Shipping was able to get a reasonable…
Shipping was able to get a reasonable cost via UPS for my small order of cedar rail fence pieces.
August 28, 2025
Reply from Hoover Fence Co.
Thank you for leaving us a five star review! We're happy to hear that we were able to secure you a custom shipping quote so that you could complete your project. We hope your cedar fence looks great!
Was easy
Was easy! From ordering to installing the privacy slats. The customer service was great too!
August 26, 2025
Reply from Hoover Fence Co.
We're happy to hear that your shopping experience was easy and that your installation was a breeze! Thank you for taking the time to leave us kind words and a five star review!
Items were delivered in tact and nicely…
Items were delivered in tact and nicely packaged.
September 2, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us wonderful feedback! We're happy to hear that your received your drop rod with no issues:)
Good productGood product, good website.. Shipping was a ripoff.
Good product, good website.. Shipping was a ripoff.
August 25, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a good review! We're sorry if the shipping and handling rate seemed high. We try to offer the most current UPS rates available for the size and weight of the product. You may always contact us in advance of placing an order to see if a better ship rate is available.
Fast Shipping & Great Product
Great company, easy to work with. Amazingly fast shipping- even before a holiday which was greatly appreciated. Also, the product is superior in many ways. As such, we are ordering more for another project.
August 29, 2025
Reply from Hoover Fence Co.
Thank you for leaving us a five star review! We're happy to hear that you received your order quickly and are impressed with the quality of our winged slats! We hope they look great in your fence:)
item as described - but insane shipping costs
the box was so tiny and weighed nothing but you charged 28.00 for shipping - insane
Company replied with explanation and although i do understand - i still think there needs to be a better process for estomating shipping costs... BUT product was what i needed and as described so I did change to 3 stars - still have to take 2 stars for insane shipping costs
August 26, 2025
Reply from Hoover Fence Co.
Thank you for leaving a review. Unfortunately, these are not stock items, so we don't have an alternative shipping option for this item. You may always reach out in advance to placing an order to see if we can custom quote you for shipping. If it is a stock item, we can sometimes quote shipping from multiple carriers to offer the best rates.
Repairing fences and gates made by others
Great resource for products that we don't have "in house". Fast shipping and great communication and tracking of orders.
August 27, 2025
Reply from Hoover Fence Co.
Thank you for the wonderful review! We definitely specialize in carrying niche product needed for the majority of fencing projects. We're happy to hear that we had the part you needed to complete your repair.
Reply from Hoover Fence Co.
It is wonderful to hear that you got the parts you needed quickly so that you could start your project! Thank you for taking the time to leave us a five star review!
Easy to order the correct product
Easy to order the correct product. Arrived in a few business days. Installed my self.
August 27, 2025
Reply from Hoover Fence Co.
We're happy to hear that you had an easy time ordering and installing the LMT Power Supply! Thank you for leaving us a five star review!
Easy ordering and quick shipment
Product as described, what was needed was in stock, quick shipping
August 27, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a great review! We're happy to hear that you had an easy shopping experience, start to finish!
Great description on item.
The item description and quick shipping,turned out great at customer new gate.
August 11, 2025
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for leaving us a great review! We're happy to hear that our website was accurate and helped you to find the perfect latch for your customer's gate. Please feel free to contact us should you ever need assistance finding materials for a project:)
Perfect Service
Order was ready, office and warehouse people were helpful and friendly. Materials look great.
August 7, 2025
Reply from Hoover Fence Co.
Wow! Thank you for the perfect review:) We're happy to hear that you received excellent service from the entire crew here at Hoover Fence. We hope your new Lap Rail fence looks great installed!
Good Service Representatives
I had a very helpful and effective conversation with a customer service representative who called to verify some shipping questions with regards to my order. The overall service was prompt and friendly.
August 13, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that Ashley gave you great customer service! We're happy to hear that your order was fulfilled quickly and accurately. Thank you very much for taking the time to leave us a five star review! We hope your new BorgLock works great and are available should you have any technical questions.
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for taking the time to leave us a great review! We're glad that we've been able to keep you as a customer for all these years:)
Strongest Name In Fencing…
Hoover had the robust hinges I needed for a double gate project. Fast shipping and great packaging.
Thank You!
August 8, 2025
Reply from Hoover Fence Co.
Thank you for the hearty endorsement! The 180 Degree Malleable Steel Hinges are heavy duty and perfect for commercial and industrial gates. We're glad to hear that we were able to deliver them quickly and safely:)
Robust products.
Quick delivery. Robust products (2inch stl post base, in-line and corner wood adapters for 2" post). Very well made. Would have given 5 stars, but a couple corner adapters were not fabricated as true 90 degree corners. Had to do a little pounding to make them square.
Regardless, quality overall is excellent & would buy again.
August 11, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a great review! Next time, should you notice an issue with a product, please let us know and we will work to get the issue resolved for you quickly. We're glad that you could make it work and that you are happy with the quality of our wood to steel adapters. They are heavy duty and should last for the long haul!
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