hopetravelclinic.co.uk Reviews 

You make things look pretty easy and seamless. Thank you for your expertise and experience! Definitely a 5 Star!!!

Great service from both Ireta and team. All so friendly and welcoming, with a last minute trip planned I felt stressed having to organise vaccinations but with Ireta this was made so easy and stress free! Professional but also comforting service. I cannot fault the hope travel clinic at all, would definitely recommend!

I've used Hope Travel Clinic a few times and have referred other people to them as well and I've never been let down by their service. Guaranteed results for their PCR and Antigen tests. The staff is friendly and the clinic is clean and welcoming.

I’ve not gone to the clinic but I was able to use their chat which is manned by a HUMAN and not a Bot! The person was patient with me and gave me all the information I need.
Thank you Human,
Diana

From online booking to receiving our Fit to Fly certificate ..level of service was excellent!IWe needed PCr tests for trip to Dubai taken 48hrs before departure!
On arrival at the site we were met by Josh who was extremely professional and friendly and gave excellent advice!The tests were conducted very quickly by Joshua and Deanna …due to the short turn around we had paid for a same day test result!Tests were conducted at 1630 and result was emailed less than two hours later at 1820!Great Service!!

I just wanted to say what an amazing experience we had today at the hope clinic with josh.
We had a pcr at bluewater yesterday and normally get quick results but sadly not this time Dubai have changed the turn around to 48 hrs which made that difficult with a night flight. We called hope clinic who said we could book when we arrived incase we get the other results. We turned up and Vodafone wasn't working there so josh very kindly let us use his phone to book our appointments. We booked and had the tests 10 minutes early. No waiting. Got the results within 3 hours but in my panic i put the wrong date of birth on my form. More stress! I called the office and Josh calmed me down, re did the forms which I received in 10 minutes. Stress over. He was amazing and a real credit to the company. Will definitely use again thank you Josh!!

I booked a PCR for my 13yr old son to have on the 29th December before our pending travel to the Canary Islands on 31st December but due to the recent changes made by the Spanish government, we are no longer able to travel.
On the hope clinic website, it states that all cancellations made at least 48hrs prior to appointment will be refunded within 7 working days so I cancelled the PCR on 26th November and I emailed the company to advise them. One week on and I haven't received an acknowledgement so I tried to contact them via the number they provided on their website but no answer and after a few rings, an EE message kicks in stating that the mailbox is full.

I found their Rochester clinic Number so I called them and explained the situation. I was told that someone would call me back later that day but nobody did. I left it for a couple of days and called the Rochester site back, I explained everything and again I was told that someone would call me back. I refused to be palmed this time so eventually, the young lady I was speaking to passed me over to her colleague "Josh" He explained that it can take up to 10 days for a refund to be issued but apparently, the refund isn't automatically triggered until you call them and tell them that you have cancelled online. I explained that this is not stated on the website and that I had sent 2 emails to confirm our cancellation but didn't receive any acknowledgement. I told him it's been impossible to get an answer from the site it was booked and that I shouldn't have to trawl the internet to find an alternative number to call. He apologised but It's been almost two weeks since I cancelled the PCR test online and now I have to wait a further 10 days for my refund. People will just cancel and assume they will automatically be refunded. This is a government-approved company. Worrying or maybe it's just a sign of the times!!! I wouldn't recommend this company.