Hop'Toys Reviews 11,273

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 4 out of 5 stars

I had a very positive experience ordering from Hop’Toys. The website was easy to navigate, and I appreciated the wide range of educational and inclusive toys available. Delivery was on time, and the p... See more

Company replied

Rated 5 out of 5 stars

Everything arrived quickly, and the products were very useful. My son (age 7) really liked the air pressure vest and the sensory kit we ordered. I have not yet used, but am excited to begin sharing th... See more

Company details

  1. Toy Store
  2. Disability Equipment Supplier

Written by the company

Jeux, jouets et solutions ludiques adaptés à l'apprentissage et la rééducation d'enfants & seniors porteurs de handicap, polyhandicap, troubles autistiques, DYS....

Hop'Toys solutions pour une société inclusive

Written by the company

Depuis 20 ans, Hop'Toys réponds aux besoins de tous les enfants pour leur permettre de progresser en s'amusant
Chaque être humain a droit à une vie riche et remplie, à l'épanouissement, à l'éducation, au plaisir. Chaque être humain a des besoins différents de ceux de son voisin. Chaque être humain a des capacités. Nous sommes là pour que chacun puisse les développer ! Faciliter le quotidien des familles est notre préoccupation. Favoriser l'efficacité des prises en charge par les professionnels est notre ambition.

Satisfait ou remboursé

30 jours pour nous retourner un produit

Si un produit ne vous apportait pas entière satisfaction, vous avez la possibilité de nous le retourner jusqu'à 30 jours après sa réception afin d’obtenir un échange ou un remboursement

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 4 out of 5 stars

Great selection of toys with thoughtful service”had a very positive experience ordering from Hop’Toys. The website was easy to navigate, and I appreciated the wide range of educational and inclusive t

I had a very positive experience ordering from Hop’Toys. The website was easy to navigate, and I appreciated the wide range of educational and inclusive toys available. Delivery was on time, and the packaging was secure. The quality of the products met my expectations and my child really enjoyed them. The only small improvement I’d suggest is clearer tracking updates during shipping. Overall, I’m happy with the purchase and would recommend Hop’Toys to other parents.”

March 26, 2026
Unprompted review
Hop'Toys logo

Reply from Hop'Toys

Hello,

Thank you so much for your review and for such positive and constructive feedback!
We hope to see you again soon on hoptoys.fr :-)

The Hop'Toys Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, excellent selection of products. Will order again!

November 18, 2025
Hop'Toys logo

Reply from Hop'Toys

Bonjour Arina,
Merci pour votre retour ! Nous sommes très heureux de savoir que votre expérience avec Hop'Toys a été positive.
L’équipe Hop'Toys

Rated 5 out of 5 stars

Super

Service impeccable

April 25, 2025
Hop'Toys logo

Reply from Hop'Toys

Bonjour,

Merci pour ce retour positif !

A très vite chez Hop'Toys

Rated 2 out of 5 stars

Article conforme mais service client…

Article conforme mais service client très désagréable

November 29, 2023
Hop'Toys logo

Reply from Hop'Toys

Bonjour,

Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis que l'article que vous avez reçu soit conforme à vos attentes.

Nous sommes toutefois désolés d'apprendre que votre interaction avec notre service client n'a pas été à la hauteur de vos attentes. La période des fêtes peut générer un volume important de demandes, et bien que cela puisse expliquer certaines difficultés, cela ne justifie en aucun cas une expérience désagréable.

Votre avis est précieux, et nous prenons en compte vos commentaires pour nous améliorer. Nous nous efforçons constamment d'offrir un service client de qualité, même dans des périodes de fête durant laquelle de nombreux clients ont besoins d'accompagnement et de conseils.

Nous vous remercions de votre compréhension et vous souhaitons de joyeuses fêtes.

Cordialement,

Rated 5 out of 5 stars

Extremely satisfied

Everything arrived quickly, and the products were very useful. My son (age 7) really liked the air pressure vest and the sensory kit we ordered. I have not yet used, but am excited to begin sharing the cards helping him define his emotional experiences! They are beautifully illustrated and printed.

October 4, 2023

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