Horaciobikes Reviews 410

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them sturdy, well-constructed, and offering excellent value. Many consumers highlight the efficient and prompt delivery service, often noting that bikes arrived quickly and sometimes even fully assembled. The staff and overall service also receive frequent commendation for their helpfulness, knowledge, and friendly approach, making the purchasing experience pleasant and informative. However, some customers also noted occasional issues with delivery, such as minor delays or packages arriving separately. A few people experienced minor product issues shortly after purchase, like a tire valve problem or a derailleur not working as expected. There were also isolated instances where bikes were delivered with incorrectly installed parts or where the delivery company did not follow specific instructions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are impressed with the high standard and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and smooth shipping, with... See more

Service

Consumers find service to be positive. Customers consistently praise the exceptional customer service,... See more

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

I recently brought the Elita Step Through and couldn’t be happy. The bike shipped and arrived within days of me placing my order. My communication with staff via email was amazing, within moments I re... See more

Rated 5 out of 5 stars

Very good communication . Left next day from order , Courier was 4 day delivery. Happy with product, appears high standard, only used for short trip so far

Rated 5 out of 5 stars

I recently got the BLAZE M1 29" Mountain Bike in a beautiful pine green colour, and I couldn't be happier with it! It feels sturdy and well-constructed, just right for what I need, and I really love t... See more

Rated 5 out of 5 stars

Truly everything was great with my experience with Horacio bikes. No matter the situation from general questions to size fittings and any other questions, I had the best experience. Shout out t... See more


Company details

  1. Bicycle Store

Written by the company

Horaciobikes is an online bicycle shop based in Brisbane. Fast delivery nationwide and Free local delivery in most Great Brisbane regions. Our bicycles are proudly designed in Australia, fulfilling the outdoor needs of Australians with exceptional quality at unbeatable prices. We use renowned brands for our bicycle parts and undergo professional testing to ensure their quality, making our bicycles suitable for both beginners and experienced riders.


Contact info

4.9

Excellent

TrustScore 5 out of 5

410 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome bike

Awesome bike! Amazing price!

I got this bike for myself but I will need to get another one because my son loved it and keeps hogging it! 🤪 Apparently it is even better than a Fatboy DNA.

April 13, 2026
Rated 5 out of 5 stars

Customer service is exceptional

Customer service is exceptional, went out of their way to answer all of my many questions, and helped customise our bikes at no additional cost to get what we wanted, made the whole experience comfortable and enjoyable , very happy 😊

March 28, 2026
Rated 5 out of 5 stars

Quick service turnaround

Nearly 2 weeks for delivery from one side of Brisbane to another. However the issue was quickly resolved and the parts are exactly as advised.

April 2, 2026
Horaciobikes logo

Reply from Horaciobikes

Dear Client,

Thank you so much for your understanding!

We sincerely apologize once again for the delay caused by the courier service during the busy Easter long weekend. We always aim to go above and beyond for our loyal customers, and we are glad we could provide a satisfactory resolution to make things right.

Thank you for choosing us again, and we look forward to seeing you next time.

Best regards,

The Horaciobikes Team

Rated 5 out of 5 stars

Very good communication

Very good communication . Left next day from order , Courier was 4 day delivery.

Happy with product, appears high standard, only used for short trip so far

March 26, 2026
Rated 5 out of 5 stars

while i haven’t ridden the bike yet…

while i haven’t ridden the bike yet since i had no time but i will ride it today, the bike is very nice look wise and the quality of the parts are pretty good too and the tires/rims are huge 😂. The delivery time was pretty good as well, it took around 3 to 6 days to arrive, overall pretty nice and was easy to order online, good website fast checkout etc. “10/10” 👌

April 1, 2026
Rated 5 out of 5 stars

Good service and bikes

The folk at Horacio were very helpful and deliver a quality bicycle. I ordered online and found no trouble at any point. Their price was very competitive.

March 16, 2026
Rated 5 out of 5 stars

Great value mountain bike


The website info about the bike I bought (29 inch MTB 2x 8 speed) was pretty comprehensive, and included a sizing chart, so I was able to make a reasonable decision to purchase, sight unseen.
Delivery was timely for a 16kg bike shipped from Brisbane to my Melbourne address, costing about $55 and arriving within a week (with an LWE in it). Bike itself is really good value for $430- a full Shimano drive train and shifters, quick release wheels, and Tectro disc brakes. I live in Adelaide but frequent Melbourne and I wanted a keep-fit bike to leave with family to ride the many bike paths available, eg, Merri Creek, Moonee Ponds creek etc. The 2X8 drivetrain is ideal for the short steep climbs along these creeks, with a lowest pairing of 22 f X32 r, After doing about 200km in a week or so, I have no doubt this bike will be sturdy and reliable, and even looks pretty cool with a low sheen mint green frame and sleek seat .

March 5, 2026
Rated 5 out of 5 stars

Delivery was on time

Got the bike on time and exactly what I ordered.
And it was easy to assemble.
Also excellent to ride smooth as.
Great bike and great service.

March 4, 2026
Rated 5 out of 5 stars

Bike is very good quality I got my…

Bike is very good quality I got my daughter a 24 silverback mountain bike this 24in Horacio I got for my son is a way better bike for the money and has 9 speed gears what is way better for the kids to go up hills

March 3, 2026

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