Hormify 

Reply from Hormify

11 hours ago

Thank you for your detailed feedback, Mary. We’re sorry to hear that your experience has been frustrating.

We’d like to clarify a few important points. Subscription options and pricing are clearly presented at checkout, including the choice between a one-time purchase and a subscription. The selected option is shown before completing the order and included in the confirmation email. If a subscription is selected, it includes automatic renewal unless canceled prior to the next billing date. Reminder emails are sent before renewal and include a self-service cancellation link.

Regarding billing descriptors, MB Adsolar is our authorized payment processor, which is why it may appear on PayPal statements. This is standard practice and does not affect the nature of the purchase.

Reviews on Trustpilot are independently managed by the platform. Any moderation actions, including the notice you referenced, are handled by Trustpilot directly and are not controlled by our company.

As for the product, results can vary significantly depending on individual factors such as routine, diet, and metabolism. We understand how frustrating it can feel when expectations are not met.

We understand your concerns regarding communication and documentation, and we’re happy to review your case in detail. Please contact us directly with your order information so we can provide a full breakdown.

Reply from Hormify

3 days ago

Hello Valerie,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

We’d like to clarify that subscriptions are not applied without selection. Both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Customers also receive reminder emails prior to any renewal, including a self-cancellation link.

Regarding billing concerns, we do not have access to or store full card details in a way that would allow unauthorized use outside of the transaction process. Any concerns about a compromised card should be addressed directly with your bank, as they can investigate and protect your account.

As for the product itself, results can vary from person to person depending on factors such as consistency, lifestyle, and individual response.

We understand how frustrating this experience can feel, and we appreciate you taking the time to share your feedback.

Reply from Hormify

4 days ago

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have felt.

We’d like to clarify that both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a direct self-cancellation link to allow customers to manage their subscription before any charge is processed.

Once a renewal has been processed and the order is generated, it moves quickly into fulfillment, which can limit the ability to stop shipment at that stage. We understand how this timing can feel inconvenient, especially in situations involving health concerns.

We do take feedback about the checkout experience seriously and continuously review ways to make it clearer and easier to navigate.

If you’re open to it, please contact us directly with your order details so we can review your case further and provide any additional assistance.

Reply from Hormify

4 days ago

Thank you for your message, Sharri.

Order confirmation emails are sent automatically after a purchase is completed. If you haven’t received it yet, we recommend checking your spam, junk, or promotions folder, as emails can sometimes be filtered there.

If you still don’t see it, please reach out to us directly with the email used for your order at hello@hormify.com, and we’ll locate your order and resend the confirmation for you right away.

Reply from Hormify

Apr 20, 2026

Hello Nancy,

I see your emails have been replied to.

Reply from Hormify

Apr 20, 2026

Thank you for your feedback. We’re glad to hear that your interaction with our support team was helpful, though we’re sorry for the overall experience.

We’d like to clarify that subscription options and pricing are clearly presented at checkout, including the difference between one-time purchase and bundled or recurring offers. The selected option is also shown before completing the order and included in the confirmation email.

Regarding renewal reminders, these are sent prior to billing and include details along with a direct self-cancellation link. In some cases, emails may be filtered into spam or promotions folders, which can make them easy to miss.

We understand how the checkout experience can feel overwhelming with multiple offers and information, and we appreciate that feedback. It’s something we continuously work to improve.

We also appreciate your balanced note regarding results — as you mentioned, experiences can vary from person to person.

If you’d like us to review your case or resend any information, please feel free to reach out to us directly.

Reply from Hormify

Apr 17, 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.

Weight changes can vary significantly from person to person and are influenced by many factors such as diet, activity level, metabolism, sleep, stress, and hormonal fluctuations. An increase of this kind is unlikely to be directly caused by the product itself and may be related to other underlying factors.

It’s also important to note that maintaining a consistent caloric surplus over time can lead to weight gain, regardless of supplement use.

Hormify is designed to support hormonal balance, energy, and overall well-being, and results can differ depending on individual circumstances and consistency over time.

We understand how frustrating this can feel, and we appreciate you taking the time to share your experience.

Reply from Hormify

Apr 17, 2026

Thank you for your feedback. We’re sorry to hear that this situation has been frustrating.

We’d like to clarify that the $22.79 charge is not a random or duplicate product charge. In most cases, this amount is related to an optional digital service or trial that may have been included with the order and converts to a paid plan if not canceled within the trial period.

This information is disclosed during checkout, included in the order confirmation email, and reminder notifications are sent prior to any billing, including instructions on how to cancel.

We understand how this can feel unexpected, and we’re here to help. Please contact us at hello@hormify.com with your order details so we can review your account and provide a clear breakdown of the charges.

Reply from Hormify

Apr 16, 2026

Thank you for your feedback. We’re sorry to hear that this was your experience.

We do want to clarify a few important points. An order cannot be processed or charged unless it is fully completed and confirmed on the checkout page. Customers also receive an order confirmation email after purchase, followed by shipping confirmation once the order is dispatched.

Regarding add-on offers, these are entirely optional and require an active selection. They can be declined before completing the order, and any items included would appear in the final order summary prior to confirmation.

For subscriptions, both one-time purchase and subscription options are clearly presented at checkout, along with pricing details. These are also outlined in the confirmation email, and reminder emails are sent prior to any renewal, including a self-cancellation link.

We understand how this situation may have felt confusing, but we do not process orders without completion or charge customers without confirmation. If you would like us to review your case in detail, please contact us directly with your order information.

Reply from Hormify

Apr 16, 2026

Thank you for your feedback. We’re sorry to hear about your experience.

We do want to clarify a few important points. Hormify is generally well tolerated, but individual reactions can vary. Skin changes can occur for some individuals when starting new supplements, especially those that support hormonal balance. However, it is not possible to determine causation nearly half a year after use, particularly when other factors such as skincare, diet, medications, or underlying conditions may also play a role.

Regarding your order, it was placed close to half a year prior to your first contact with our support team regarding any such issues. At that time, the product had already been used well beyond the return window, and the request was made for opened products outside of the stated policy timeframe. Our return policy is clearly outlined during purchase and applies consistently to all customers.

We also want to note that this was the first time any concerns about side effects were raised, long after the purchase date. If issues arise, we always encourage customers to contact us promptly so we can assist appropriately.

We understand your frustration, but we do not misrepresent our policies or ignore customers. We are always available to review cases within the appropriate timeframe and guidelines.