We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We travelled up from Brighton to look at a Suzuki jimny advertised at Horsepower. From the start our sales person was great, dealt with all our questions and queries. We decided to have it under se... See more
Company replied
We have used horsepower for many years for servicing our cars, so when the time came to replace our car it was the obvious choice to look for a replacement. By chance they had a car that suited our ne... See more
Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and b... See more
Company replied
Company details
Contact info
Unit 1 Sovereign Way, TN91RH, Tonbridge, United Kingdom
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt efficient friendly service
August 20, 2025
Reply from Horsepower Motor Centre
Hi Roi,
Thank you for the great feedback. We’re really pleased you found the service prompt, efficient and friendly.
From all the team @ Horsepower 😊
Land Rover Freelander 2 HSE
The transaction with Horsepower was relatively straightforward with an opportunity to see and test drive the car and inspect it before committing to purchase. This car was sold as a 'Part exchange to clear' vehicle leaving the obligation on a prospective purchaser to view and assess the vehicle,sold without 'any major mechanical or electrical defects'. Since purchase it has covered some 500 miles and various small cosmetic defects consequent upon age have been remedied. I hope it will serve us well. I would not recommend purchasing a vehicle in this way without some mechanical experience or independent inspection particularly as a rather racey overview of the limited service history was provided together with an MOT dated 20.06.2025 with some advisories which had not been attended to. Also Horsepower were unable to make any arrangement for delivery or offer transport from the local train station for collection. Nevertheless customer service was polite at all times.
August 11, 2025
Reply from Horsepower Motor Centre
Hi Victor,
Thank you for taking the time to leave such a detailed review. We are pleased to hear you found the transaction straightforward and that you were given the opportunity to test drive and inspect the Freelander 2 before committing.
As you rightly point out, this vehicle was clearly advertised as a part exchange to clear, meaning it was sold at a lower price and on the basis that the buyer inspects and assesses the car for themselves. We always recommend that customers looking at older or higher mileage vehicles consider an independent inspection if they are unsure, and we are glad you were able to make an informed choice.
We note your comments about the MOT advisories and service history. These were disclosed at the point of sale and priced into the deal, but we will take your feedback on board about how they are presented in future.
We are sorry we could not assist with transport or delivery on this occasion, although we are pleased you found our team polite and helpful throughout.
We hope the Freelander continues to serve you well and thank you again for your fair and constructive review.
From all the team @ Horsepower 😊
79 Days for Repair & Unsafe Courtesy Car
I am writing this review to warn potential customers that Horsepower Motor Centre knowingly sold me a faulty car due to cost cutting by not replacing the timing chain and tensioner when they fitted a new cylinder head.
Here is the crucial fact: At the point of sale, the salesperson Jason explicitly told me the white Mini Cooper needed a replacement cylinder head, claiming the original had been "poached for another mini that was sold." I was quite happy that they were fitting a new cylinder head as the car had done 72000 miles, so having a top end engine rebuilt was attractive from a reliability prospective.
I collected the car with its new cylinder head 2 weeks later. Unfortunately and annoyingly, 1500 miles later, it suffered a catastrophic failure, failing to start one morning and was returned via my RAC account.
The car then sat at their garage for 40 days before they diagnosed what was wrong with it.
It then took over 79 days while they still failed to repair it. The experience was a nightmare: • They also changed their story when I got the finance company involved. claiming the head was "faulty from the start."
After 3 weeks while the car sat doing nothing, I asked for a courtesy car because I wanted to support them all the way rather than working against them. The courtesy car they provided was not road worthy with a non-functioning headlight and sidelight—a police officer pulled me over and told me to get it fixed urgently. I emailed them about the issue and it fell on deaf ears and I got no response. The A/C on the 2010 Honda Jazz also didn’t work, which I asked to exchange the car for another one.
The problem with the car was clearly caused by their because putting the new head on the car they cut corners by not replacing the timing chain and tensioner. 1500 miles later the chain jump a cog and sent the timing out bending two valves.
Still trying to work with them while they didn’t replace it or fix the Honda’s lights. They eventually replaced the valves on the Mini and put the head back on, only for it to start leaking water. This meant that the cylinder head needed to be removed again and be sent away to be skimmed.
I gave them a final ultimatum to give me a legal courtesy car or I would reject the vehicle which I was legally able to do.
In the end, after losing total confidence in their ability to help me, I handed the car back. They provided only a partial refund and even deducted an extortionate admin fee.
DO NOT TRUST THIS COMPANY WITH YOUR MONEY. I strongly advise against it
August 22, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hi Eric,
We're sorry that things ended this way, but we do want to clarify a few important points for anyone reading.
First, the car in question was sold with a brand-new cylinder head, which you were made aware of at the time and was a major preventative repair that cost us over £1,500 (on a £3,500 car).
There were no signs at the time to suggest a timing chain issue, and the vehicle covered significant mileage before your fault developed. When the car was returned to us, we diagnosed the issue and began work, including replacing valves and removing the head again for testing.
We provided you with a courtesy car during this period, entirely free of charge. Although we accept this repair took longer than ideal due to workshop volume and parts supply delays, we remained in contact and shared video updates throughout.
When you later decided to reject the vehicle, we accepted this without resistance.
The refund was processed in line with your finance company’s instructions and included a mileage deduction that was calculated by the lender, not by us.
We genuinely regret that we couldn’t reach a better outcome together, but we’ve acted throughout with transparency and in line with both the law and industry standards.
If you have any further concerns or questions, please do reach out to us and we will do our best to help.
From all the team @ Horsepower :-)
Super friendly and helpful with the…
Super friendly and helpful with the sale and information on the car, the yeti I got was as advertised, would buy another car from here again, highly recommend.
Jason I think was the guy that helps me so thanks to him and the other staff
August 18, 2025
Reply from Horsepower Motor Centre
Hi Stephen,
Thank you for the great review. We’re really pleased you’re happy with your Yeti and that everything was as advertised. Jason and the rest of the team will be delighted to hear your feedback. Thanks again for the recommendation and we look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Poor workmanship left my car in an un roadworthy condition.
I had my car serviced and given an Mot at Horsepower Tonbridge. The car failed the Mot due to the two front suspension arms requiring replacement and were duly replaced by the garage. A week later whilst on holiday a loud knocking noise from the front of the car developed. I took the car into a local garage who advised me that the bolts on the nearside front suspension arm were loose where they had not been securely tightened and that there was an oil leak from the sump where the garage that serviced the car had not sealed the bolt to the sump properly.
I took the car back to Horsepower but had to wait day for the leaking sump to be fixed. What should have been 30 minute job took over 2 hours as a new sump plug had not been sourced prior to my second visit.
On my first visit the garage refunded me the bill I had to pay on holiday. I asked for a goodwill payment as my wife and I had been grounded for a day and a morning awaiting my un road worthy car to be put right. I was offered a free Mot the following year which I grudgingly accepted. However after being messed around with the repair to the leaking sump I once again requested some compensation for the disruption to my holiday and the time spent having the work done only to be ignored and left feeling that rather than me being inconvenienced it was me inconveniencing the garage.
I have written two letters to their CEO at different addresses without a reply.
Their HO Email address on the web appears to be invalid.
They are fine when things go right but due to this experience I will not be using the again or recommending their services.
July 14, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hi Mr Pavlou,
We're genuinely sorry to read this and disappointed that, despite our efforts to put things right, you're still unhappy. As you’ve mentioned, we replaced both suspension arms during your visit, and when you reported a concern the following week, we took your feedback seriously. We covered your holiday garage bill without hesitation and offered a free MOT as goodwill, which you accepted at the time.
Regarding the sump plug, we acknowledge the delay during your return visit and apologise again for the inconvenience caused. However, the vehicle was inspected, made safe and fully roadworthy, and all follow-up work was completed without charge.
We did reply to your initial letter in person at the time of your visits, and we're sorry to hear you've since struggled to reach us via post. Our contact details are up to date on our website, and we’re happy to speak further if needed.
We always aim to be fair, even when things don't go perfectly. We're grateful for your past custom and wish you the very best going forward.
From all the team @ Horsepower :-)
Collect and deliver
It is so convenient to have my car collected and delivered after the service. The staff are always courteous and friendly.
August 6, 2025
Reply from Horsepower Motor Centre
Hi Mo,
Thank you for the lovely review. We’re really glad the collection and delivery service makes things easier for you, and it’s great to hear you always find the team courteous and friendly. Your continued support means a lot to us.
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Hi Martin,
Thank you for the great review. We’re really pleased you found the service professional and friendly — that’s exactly what we aim for.
From all the team @ Horsepower 😊
Great service from the very first…
Great service from the very first conversation!
Nothing was too much trouble, the team (Danny) explained everything on the vehicle - fixed a couple of items we pointed out prior to pick up. Videos of the work carried out were provided to ensure we were happy.
August 11, 2025
Reply from Horsepower Motor Centre
Hello!
Thank you for the fantastic review. We’re so pleased you felt well looked after right from the first conversation. Danny and the team will be glad to know their efforts made the process clear and straightforward for you, and that the videos gave you extra peace of mind. Enjoy the new car!
From all the team @ Horsepower 😊
very professional and thorough
August 6, 2025
Reply from Horsepower Motor Centre
Hi Dibyendu,
Thank you for the great feedback. We’re really pleased you found our service professional and thorough — exactly what we aim for.
From all the team @ Horsepower 😊
The Best in Tonbridge
Always a pleasure to deal with Horsepower. Efficient, trustworthy, and very fair prices.
August 6, 2025
Reply from Horsepower Motor Centre
Hello!
Thank you for the brilliant review. We’re so pleased you feel we offer efficiency, trust and fair pricing — it means a lot coming from a long-standing customer. Always a pleasure to see you.
From all the team @ Horsepower 😊
As always an excellent service
As always an excellent service, kept me informed throughout the work, had a lot done this time but at every stage had a call to keep me updated. Gave me a loan car as work took several days, job well done. Big thanks for what you have done.
August 6, 2025
Reply from Horsepower Motor Centre
Hi Rod,
Thank you for the fantastic review. We’re really pleased you were happy with the work and the updates throughout. It’s great to hear the loan car helped while the job was being completed. We appreciate your kind words and look forward to seeing you again.
From all the team @ Horsepower 😊
Excellent and detailed attention with…
Excellent and detailed attention with great communication ! Couldn’t. be more pleased with the returned vehicle !
August 6, 2025
Reply from Horsepower Motor Centre
Hi Mr Baker,
Thank you for the brilliant feedback. We’re so pleased you were happy with the attention to detail and the communication, and it’s great to know you’re delighted with your vehicle.
From all the team @ Horsepower 😊
Discovery Sport
Very friendly & helpful. I have had the car less than a week but all seems great with it so far.
Would recommend ⭐️⭐️⭐️⭐️
August 6, 2025
Reply from Horsepower Motor Centre
Hi Sarah,
Thank you for the lovely review. We’re really pleased you’re enjoying your Discovery Sport and that everything is going well so far. It’s great to know you found the team friendly and helpful too.
From all the team @ Horsepower 😊
Great customer service
Great customer service ! Went above and beyond to ensure I got the car I wanted. Jason particularly was fab!
August 6, 2025
Reply from Horsepower Motor Centre
Hi Anna,
Thank you for the fantastic review. We’re so pleased we could help you get the car you wanted, and Jason will be delighted to hear your feedback. It means a lot that you noticed the extra effort.
From all the team @ Horsepower 😊
Mugs
So what about the fact your mechanic see it came up on his computer stating turbo boosters leak why have u got him to clear it and not fix it
April 17, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hi James,
This is now your second 1-star review in a week and the first time you’ve mentioned anything about a “turbo booster leak”, which (let’s be honest) sounds more like something from a SpaceX launch than a 160,000-mile Ford Galaxy.
To recap: you bought the car back in April for just over £3,000. Since then, we’ve already:
Replaced the front wheel bearing
Fitted a brand new ABS sensor
Road tested the car thoroughly
Found no turbo-related fault codes or warnings at any stage
When we last saw the car in early June, you’d already driven over 4,000 miles and we’ve had no contact since. The timing of this second review (just after we replied factually to your first one) feels less about unresolved issues and more about not liking the response.
We're still willing to help, but new issues now need to be logged with your warranty provider, and we’ll need a claim number before booking it back in. That’s always been the process, and it’s fair for everyone.
From all the team @ Horsepower 😊
Great service as usual from Horsepower
July 22, 2025
Unprompted review
Reply from Horsepower Motor Centre
Hi Mr Cox,
Thank you for the great feedback and for your continued support. We really appreciate it and look forward to seeing you again next time.
From all the team @ Horsepower 😊
Excellent customer service
Excellent customer service. Been coming back for nearly 20 years
July 28, 2025
Reply from Horsepower Motor Centre
Hi Mr Speer,
Thank you so much for your continued loyalty over the years. Nearly two decades of support means the world to us, and we’re really proud to have earned your trust. Always a pleasure to look after you.
From all the team @ Horsepower 😊
very good to deal with no hard sell…
very good to deal with no hard sell just strait to the point would highly recommend
July 28, 2025
Reply from Horsepower Motor Centre
Hi Richard,
Thanks for the great review. We’re really pleased you appreciated our no-pressure approach, that’s exactly how we like to do things. Thanks again for the recommendation.
From all the team @ Horsepower 😊
Great service from the moment we walked…
Great service from the moment we walked onto the forecourt. Jason was very honest and attentive and we are very happy with our purchase
July 21, 2025
Reply from Horsepower Motor Centre
Hi Steve,
Thank you for the great feedback! We're really glad you felt well looked after from the moment you arrived, and it’s brilliant to hear you're happy with your purchase. Jason will be chuffed to see your comments!
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Hi Reynold,
Thanks for the great feedback! We're really pleased you found our service quick and helpful — just how we like it.
From all the team @ Horsepower 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.