horze.com Reviews 30

TrustScore 1.5 out of 5

1.6

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1.6

Bad

TrustScore 1.5 out of 5

30 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horze.ie

Horze.ie, is not accessible, it keeps saying that the website is unsafe and not to proceed

If you ignore the security warning and proceed to the, Horze.ie website, then the Horze website displays all wonky in basic Html links

The, Horze.ie, website is unuseable

Horze.com, website is the same

I contacted, Horze, about their inaccessible / unusable website, and I have received no reply, and it has been 2 weeks since I emailed Horze about the problem

Something strange with that company

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Didnt receive my order and they dont reply!

I ordered a parcel on November 17th and it was supposed to arrive on December 1st, but they never sent the tracking code although they promised. When will I receive my parcel and why do you never respond to emails on time??
11541831 order number

December 4, 2023
Unprompted review
Rated 2 out of 5 stars

Trying to order a bridle and reins

Trying to order a bridle and reins , company stating £20 off order spent 2 days trying to get the code approved . Contacted them 24 hours ago m no reply , the code expires tomorrow

April 1, 2023
Unprompted review
horze.com logo

Reply from horze.com

Hi Rhona

Thank you for your rating. We are sorry you were not able to use the code. As I can see you were in contact with our Customer Service and you will be granted the code afterwards.

We hope this resolves things swiftly for you and we will check with our IT department on this, to avoid this from happening again.

Have a great day.
Your Horze Customer Service Team

Rated 1 out of 5 stars

POOR SERVICE

On December 12,2022 I did an order on HORZE.COM and by today,Jan,02,2023, I still received nothing.

Horze at beginning was blaming the shipping company (BRT) but I realized that BRT received nothing from them!
After my last contact with Horze, I was told I would receive the parcel before the end of the year but they still gave me non new tracking number and they are no more responding on my emails..!
HORZE order nr 10841112

December 11, 2022
Unprompted review
horze.com logo

Reply from horze.com

Good Morning Francesco,

thank you for your feedback. This is really important to us.

We are very sorry to hear that you did not receive your parcel by now. This is not our standard and we will take your feedback as an opportunity to improve our processes also with the carriers again.

Unfortunately, without an order number or email address we can not see from here what happened exactly. At the moment there is a huge amount of requests but we will try to answer you as quick as possible.

Rated 1 out of 5 stars

Customer service is really sucks

Customer service is really sucks! You get barely and answer Products are very good.

December 29, 2021
horze.com logo

Reply from horze.com

Dear Cihat

Thanks for your rating. I do apologize for the late response.

I can see you have been in contact with our Customer Service Team in the meantime. We are aware it was hard to reach us end if last year but this has now improved so we will respond to any requests much quicker.
Your Horze Customer Service Team

Rated 1 out of 5 stars

Be warned

Be warned. Items never turned up and there is no way of contacting them. Emails are not answered and contacting by phone is impossible. Absolutely terrible customer service. They have my money but I don’t have my products. Absolute rip off

November 9, 2021
Unprompted review
horze.com logo

Reply from horze.com

Dear Lynn
Thanks for your rating. We do apologize for the late reply.

As I can see you have been in contact with customer service already and a refund has been arranged. We are aware it was very hard to contact our customer service end of last year . However this has no changed and you will get a response to your inquiries within 2 days.

From your case I see that the goods were accidentally shipped to a wrong address. I can assure you we have taken measures to avoid this from happening again.

Your Horze Customer Service

Rated 5 out of 5 stars

inaccurate size grid, excellent quality

For another customers - be careful with size, my foot is a 23.5 centimeters, I bought size 38. I should choose 37 or even 36. It's very hard to change it from Japan so I'll use big socks but it's a bit sad

But the quality is perfect, leather so soft and good looking, I'm really in love. I think in future I'll buy this shoes again but my size))

November 9, 2021
Rated 2 out of 5 stars

Well ordered quite a lot sent back one…

Well ordered quite a lot sent back one item and 5 weeks later still waiting for my refund , just going round in circles have tracked order and been received, have emailed Horze and still going round in circles . So I would say to all buying from Horze yes they’re good value , but waiting for refund and the time you put in asking the question pls don’t bother!

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Best Breeches ever

Best Breeches ever
I have never had a comfortable functional pair of breeches, but I have the Leah Windpro and they are amazing. Light enough in the summer and yet totally fine in a minimally heated winter arena as well. They are also so gorgeous and I get compliments in them all the time. I feel super fantastic in them, they so functional (they don't make you feel all stiff, they don't let your butt hang out and they don't make it hard to move)-they aren't too grippy, just the right amount of grip.
Customer service is also amazing, definitely support this company!

March 17, 2019
Unprompted review
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