Hose Rhodes Dickson - Cowes Reviews 

5
TrustScore 3.5 out of 5

3.7

92 High Street, PO31 7AW Cowes, Isle of Wight, GB


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Rated 5 out of 5 stars

Rikki and his team have been amazing from start to finish! This is the second time we have used them because of how professional and knowledgeable they are especially providing valuable feedback on vi... See more

Company replied

Rated 5 out of 5 stars

I spoke to a lovely lady called Tess. She advised me of the best areas in Ryde. We are looking to move to the area and it was helpful to be guided by a local agent who knew the area. She is a credit... See more

Company replied

Rated 5 out of 5 stars

We bought our property with the Cowes Hose Rhodes Dickson team. They made the whole process as seamless and stress free as possible, we cannot thank them enough for their expertise and professionalism... See more

Company replied

Rated 1 out of 5 stars

Unfortunately it seems I’m the victim of a dodgy landlord… harassment, bullying, victimisation all round. This has lead me to being retaliatory/revenge evicted. HRD Cowes, was supposed to make my l... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents
  3. Real Estate Auctioneer
  4. Real Estate Rental Agency

The Island's property people

Written by the company

With over 35 years experience and 7 branches across the Island, you can rely on us to help with your property journey.

Contact info

  • 92 High Street, PO31 7AW, Cowes, Isle of Wight, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(5)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to a lovely lady called Tess


I spoke to a lovely lady called Tess. She advised me of the best areas in Ryde. We are looking to move to the area and it was helpful to be guided by a local agent who knew the area. She is a credit to your team and very professional.

January 22, 2025
Unprompted review
Hose Rhodes Dickson - Cowes logo

Reply from Hose Rhodes Dickson - Cowes

Dear Katie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tess a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Rikki sales manager at Hose Rhodes & Dickson Cowes IOW

Rikki and his team have been amazing from start to finish! This is the second time we have used them because of how professional and knowledgeable they are especially providing valuable feedback on viewings and keeping open communication between us and the buyer at all times. I highly recommend them and I know my family and friends will definitely use them in the future ! Well done Rikki & Ruby 👍

December 17, 2024
Unprompted review
Hose Rhodes Dickson - Cowes logo

Reply from Hose Rhodes Dickson - Cowes

Dear Rhonda
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

AVOID, AVOID, AVOID!!

Unfortunately it seems I’m the victim of a dodgy landlord… harassment, bullying, victimisation all round. This has lead me to being retaliatory/revenge evicted. HRD Cowes, was supposed to make my life easier by removing the need to contact the landlord, having Zoe in charge of the property (supposedly). However I never heard from her, in fact… I was actually notified via email that I was being evicted by Ananya. It then took over a week from that point to actually receive any legal documents, by that time had the wrong dates on them and needed to be done again. Throughout the whole process I kept getting the silent treatment to all of my emails requesting information or on the odd occasion an email stating “you’ll hear by the end of the day”, “you’ll hear by the end of the week”… Ananya’s favourite phrases. Alas of course I didn’t hear a thing.
In fact when I did get through to Ananya on the phone, she could only seem to retell me what was sent in her initial email. When I explained the situation and that this was retaliation etc. all she could say was “I’m sorry you feel that way”. She absolutely did not care one single bit. Long story short, I got a lot of ignored calls and emails… poorly printed documents with wrong dates and now I’m pursuing legal action against the landlord. It seems that the Cowes branch are truly living up to their reputation of terrifyingly bad communication skills and carelessness that would frighten Thanos! Honestly if you’re a renter, look elsewhere… DO NOT USE THIS ESTATE AGENTS! Save yourself a lot of pain and heartache.

There is much much more I could add to this review but I’ll leave that to your imagination… if you choose to fall down this rabbit hole regardless of my warning, I wish you good luck!

December 13, 2024
Unprompted review
Hose Rhodes Dickson - Cowes logo

Reply from Hose Rhodes Dickson - Cowes

Dear Justin

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very pleasant team of people with a…

Very pleasant team of people with a vast amount of local knowledge.
Nothing is too much trouble.

January 9, 2024
Unprompted review
Hose Rhodes Dickson - Cowes logo

Reply from Hose Rhodes Dickson - Cowes

Dear Mandy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We bought our property with the Cowes…

We bought our property with the Cowes Hose Rhodes Dickson team. They made the whole process as seamless and stress free as possible, we cannot thank them enough for their expertise and professionalism. Special thanks to Elisha and Caitlyn who went above and beyond for us. We highly recommend Hose Rhodes Dickson of Cowes.

September 29, 2023
Unprompted review
Hose Rhodes Dickson - Cowes logo

Reply from Hose Rhodes Dickson - Cowes

Dear Simon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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