After fighting with customer service at another provider, I jumped ship. I've had to ask for help a couple of times since moving over to Host Armada, and each time, the person I've spoken to has bee... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed Reaper - Been using for more than 3 years. Truly satisfied. Have hosted multiple website without any issue. and their after sales services are top notch. Highly recommended!
Company replied
I have loved Host Armada from the very beginning. My experience has been so good especially with support. I'm so glad I found a hosting platform that cares enough to have a live person to speak with... See more
Company replied
After so many problems with my old host (bought out by Hosting.com) I've switched to Hostarmada - what a refreshing change. REAL person on the chat, fast site loading ! No unexplained downtime, no Xe... See more
Company replied
Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
Written by the company
As a privately owned and independently funded web hosting company, we at HostArmada have the freedom to create and introduce innovative ideas. Our vision is to provide fast, secure, and reliable web hosting services to businesses and individuals worldwide. Since our inception in November 2019, we have been offering a wide range of hosting solutions to businesses of all sizes, from small startups to large enterprises. Our hosting services include shared hosting, reseller hosting, VPS hosting, and dedicated CPU VPS, all backed by powerful cloud infrastructure that ensures high performance and uptime for your website. We understand that managing a website can be a daunting task, which is why we provide a user-friendly control panel that makes it easy to manage your hosting account and website. Our customer support team is available 24/7 and can be reached through various channels such as live chat, email, and phone. Our team is highly trained, knowledgeable, and always ready to help you with any questions or issues you may encounter. Our shared hosting plans are an excellent choice for small websites and personal blogs, offering affordable pricing, easy-to-use control panels, and reliable performance. For customers who require more power and control over their hosting environment, we offer VPS and dedicated hosting plans. These hosting solutions allow customers to customize their hosting environment according to their specific needs, providing maximum performance and security. In addition to our hosting solutions, we also offer a range of value-added services, including website builder tools, website migrations, SSL certificates, and domain registration. These services enable our customers to streamline their website management and focus on growing their business. Our commitment to customer satisfaction is reflected in our affordable pricing, transparent billing, and hassle-free money-back guarantee. We believe that providing transparent pricing and a clear billing process is essential for building trust and maintaining a positive customer relationship. Additionally, our longer than usual money-back guarantee ensures that customers can try our services risk-free. We are proud to be a top-rated web hosting company that offers reliable, fast, and secure hosting solutions. Our focus on innovation, exceptional customer support, and transparent pricing make us an excellent choice for anyone looking for a reliable web hosting provider.
Contact info
501 Silverside Road, PMB #363, 19809, Wilmington, United States
- 1 302-415-3033
- company@hostarmada.com
- hostarmada.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5/5 Experience
5/5 Experience. I switched from SiteGround because it had too strict limits on it and HostArmada team made my transition painless and their customer service is so fast to respond to all my questions.
December 19, 2024
Unprompted review
Reply from HostArmada
Thank you for your fantastic review, Veikka! We're so glad to hear that your transition from SiteGround was smooth and that our customer service team has been quick and helpful in addressing all your questions. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! Welcome to HostArmada! 😊
Host Armada Bailed Me Out!
Host Armada really came to my rescue. My site on my previous host crashed and, after 2 weeks of it being down I gave up. I found HostArmada on Reddit and was happy with their plans.My site is up running now and I couldn't be happier!
December 18, 2024
Unprompted review
Reply from HostArmada
Thank you for sharing your experience! We’re so glad we could help get your site back up and running after such a tough time. It's great to hear you’re happy with your decision to choose HostArmada. If you need any further assistance or have any questions, we're always here to help! Welcome aboard! 😊
Overall, best hosting experience.
HostArmada has been a pleasure to work with over the years. Very easy to talk with someone if needed, and very reasonable rates. The best feature is the stability, as in their service never glitches or goes down!
December 18, 2024
Reply from HostArmada
Thank you for your amazing review, Jennifer! We're so glad to hear you've had a positive experience with us over the years. Stability is a top priority for us, and we're thrilled to know you've found our service reliable and our rates reasonable. If you ever need anything, we’re always here to help. 😊
Reply from HostArmada
Thank you for your review, Hani! 😊
Very happy with Host Armada
Very happy with Host Armada! They are so cost effective in comparison to other providers. I have used several hosting platforms over the years but the support from Host Armada is far superior than any others I have used. Highly recommend!
December 17, 2024
Unprompted review
Reply from HostArmada
Thank you for your wonderful feedback and recommendation, Lydia! We're delighted to hear that you're happy with our pricing and that our support has stood out among your previous hosting experiences. 😊
Great price for the hosting
Great price for the hosting
Fast customer tech support
Fast site loading speed
I highly recommend host armada.
December 13, 2024
Unprompted review
Reply from HostArmada
Thank you for your fantastic review and recommendation, Jeff! Your satisfaction is our top priority, and we're here 24/7 if you need anything. Welcome to the HostArmada family! 😊
Excellent service, fast response, fantastic platform!
I migrated four domains to HostArmada recently. They made the process very easy. Support on the live chat are very knowledgeable and so far in the ~20 live chats I've had they have responded immediately and have resolved any queries or issues in the first instance. I've had domains and web hosting through various providers since the 90s and HostArmada is the best hosting provider I've ever used. Great value for money, great service, and the control panel is a lot more straightforward than with me previous host.
December 12, 2024
Unprompted review
Reply from HostArmada
Thank you so much for your amazing review, Bjørn! We’re thrilled to hear that your migration experience was seamless and that our support team has consistently exceeded your expectations. It’s wonderful to know we’ve earned the title of "best hosting provider" after your decades of experience in the industry! Your kind words inspire us to keep delivering great value and top-notch service. If there’s anything else we can do for you, don’t hesitate to reach out. 😊
The speed of the response and resolving…
The speed of the response and resolving my problem
December 12, 2024
Unprompted review
Reply from HostArmada
Thank you for your positive review, Millionel! 😊
Kept chasing me for payment in advance
Kept chasing me for payment in advance, had to push for discounts because other hosting were offering much better pricing. Will definitely move hosting next year with upfront planning!
December 1, 2024
Reply from HostArmada
Thank you for sharing your feedback, Spencer. We’re sorry to hear that your experience with our billing and pricing did not meet your expectations. We are currently providing one of the lowest renewal prices on the market for a fully managed, cloud, cPanel hosting solution. Still, we understand your concerns regarding the higher renewal price and that's why we made you a personal offer for the renewal of your service.
We have reached out to you over a ticket to ask if there is anything to do to improve your experience or address your needs further. We value your time with us and hope to have the opportunity to assist you again in the future.
Great Hosting
The customer service is great and quickly responds. I have had no issues with my website hosting and it is never down. Totally worth it!!
December 11, 2024
Reply from HostArmada
Thank you for your fantastic review, Debbie! We’re thrilled to hear that you’ve had such a positive experience with our customer service and hosting reliability. Knowing that your website is running smoothly and without interruptions is exactly what we aim for.
We truly appreciate your support and are always here if you need anything! 😊
Reply from HostArmada
Thank you for the 5-star review! 😊
very professional and detailed
very professional and detailed, which got me to understand the issue and how to solve it clearly
December 11, 2024
Unprompted review
Reply from HostArmada
Thank you for your kind feedback, Sal! We’re glad to hear that our team provided clear and professional assistance to help you resolve the issue. Empowering our customers with knowledge is a key part of our service, and it’s wonderful to know we succeeded. 😊
Great hosting company
HostArmada provides much hosting options than other hosting companies that I have seen. The choices and the price plan are great. Their customer support is second to none. Always available and always there to really help. I highly recommend them.
December 11, 2024
Unprompted review
Reply from HostArmada
Thank you for your glowing review and recommendation, Mohammed! We’re delighted to hear that you appreciate our hosting options, pricing plans, and, most importantly, our customer support. Providing exceptional service is what drives us, and your kind words mean the world to our team. 😊
Great customer support
Great customer support. I moved from another hosting site to HostArmada. I would wait for hours or days before support would get back to me. There have been a few hiccups migrating, and support has been immediate, both through online chat and with my first ticket. It has been a great experience so far.
December 10, 2024
Unprompted review
Reply from HostArmada
Thank you for sharing your experience, Laurie! We’re delighted to hear that our support team has made a positive difference during your migration. Providing prompt and effective assistance is a top priority for us, and it’s great to know we’ve met your expectations so far. If you ever need further help, we’re here for you 24/7. Welcome to HostArmada—we’re excited to have you on board! 😊
It's nerve-wracking to transfer a site
It's nerve-wracking to transfer a site, but HostArmada were always helpful and always available. The fact that I live in a different timezone, at least 5 hours ahead, never matters. My previous host was only available during working hours and only used email, so any issues could take time to resolve. Host Armada have helped me within minutes
December 10, 2024
Unprompted review
Reply from HostArmada
Thank you so much for sharing your experience, David! Providing prompt and reliable support is a core part of our mission, and it’s wonderful to know we’ve exceeded your expectations compared to your previous host.
If you ever need assistance again, we’ll always be just a message away! 😊
I started using Hostarmada in 2022
Being a Consumer of Web hosting Services since the late 1990's, I came to HostArmada in 2022 and for the most part we have been mostly satisfied with their Tech Support and the ability to get help fairly quickly when needed.
BUT, Billing SUCKS! First they attempt to take payments a week or more early. They have no legal right to do that!
Example,
OUR last invoice was due 12/09/2024. They tried to get paid on 12/02/2024 and possibly earlier. Yesterday, I logged in, paid the full amount due. I received a RECEIPT showing Balance as ZERO at the same time. THIS should have been where this story ended. It did NOT END here.
This AM, none of the email accounts were working and web page stated Account Suspended. I start a chat, told we are suspended as account is overdue. The payment I made yesterday the agent I chatted with says was just applied as a credit/deposit of some sort. Even thought I have in my possession a PAID in fulll receipt she gives as link I have to use she says to transfer from this mystical credit to my account.
I am sorry, but never in the all the years I have been in business since 1984, have I seen anyone operate like this and they won't put a Manager/Owner on line nor will they have a Manager/Owner even call you,. And THIS is what they call Customer Service?
I should add they sent an email stating the suspension which of course I did not get till after they restored my account this AM.
What I do know for certain is this, if I were to treat my Customers like this, I would not have any!
12/11/2024 - RE: HostArmadda Reply, Taking payments early is not lawful in Canada. You can look it up. Nor would any SCC Judge agree with you on this. The bottom line is this, I made the payment on its due date. I have ra eceipt from the time of payment stating my balance is ZERO right after the payment was made. Your system knew that and yet, almost 12 hours later, you suspend everything without proper warning. This in itself is UNACCEPTABLE! Also, prohibiting me from talking to a Manager/Owner is also UNACCEPTABLE!
Putting someone in charge of resolving issues who is as cold hearted, unwilling to listen, had a no give a s**t attitude as the agent I spoke to is also UNACCEPTABLE!
Then, not sending me a copy of the chat, after it was terminated as I rhad equested is also UNACCEPTABLE.
I still ave a mind to file a Small Claims Court action just so I can have a legal ruling that taking money early in unlawful.
BTW, the $169.xx invoice cost me $243.xx! but why would I expect anyone too care about that our the embarrassment you caused me for no reason?
December 8, 2024
Unprompted review
Reply from HostArmada
Dear Jessie,
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you encountered regarding your billing and account suspension.
At HostArmada, we strive to provide seamless and efficient service. While our automated billing system is designed to ensure timely payments, we understand your concerns about early attempts and the confusion regarding your recent payment. The payments are taken 7 days prior to your due date in order to ensure that your service will continue uninterrupted. Our system attempts to take the payment 7 days prior to the renewal, and if it is unsuccessful, another attempt is made on the due date itself. The same is outlined in our terms of service and is also a standard practice in the web hosting industry and other services that aim to avoid any interruptions that could potentially cause inconveniences and downtime.
As for the renewal of your service, the misunderstanding emerged because instead of completing the payment on your renewal invoice, you added payment as a credit to your account, which was not applied to your hosting renewal invoice, as the renewal invoice was generated prior to the invoice for crediting to your account. We apologize if this caused you any inconvenience. Upon checking your account, I can see that it has been successfully renewed and that your service is fully operational.
We appreciate your patience and your continued trust in HostArmada. If there’s anything further we can do for you or improve your experience, please don’t hesitate to get in touch with us at company@hostarmada.com. Your email will be forwarded to a manager, who will happily receive your feedback.
Top Marks to the Hostarmada Support Team
After initially struggling severely to successfuly set up a new website’s WP hosting Dashboard and Appearance theme configuration correctly - I eventually after exhausting all my attempts to resolve the issue I decided to make contact with Hostarmada’s truly engaging technical support team. Their staff members were really sharp and identified and resolved the blocking issue associated with master permission differences, doing so online in a most friendly manner and with all the necessary pre- requisite security checks. Really impressive and top marks to Hostarmada in having such a jacked up Technical Support Team
December 9, 2024
Unprompted review
Reply from HostArmada
Thank you for your detailed and positive review, Geoff! We're so glad our technical support team was able to help resolve the issue quickly and efficiently. We strive to provide top-notch support, and it’s great to know that our team’s expertise and friendly approach made a difference for you. We're always here to assist whenever you need us! 😊
As someone who has little to no knowledge
As someone who has little to no knowledge about what exactly he is doing the technical customer support has been helpful on plenty occasions. All in all only good experiences with Hostarmada.
December 5, 2024
Unprompted review
Reply from HostArmada
Thank you for your kind words! Remember, no question is too small—we’re always here to help you succeed! 😊
First thing first
First thing first, is you get what you are promised from services, higher performance and security plus the customer service are wonderful. They will assist you immediately and do the job for you if you find problems. That's woow
December 4, 2024
Unprompted review
Reply from HostArmada
Thank you for your excellent review, Abdelkarim! 🌟 We're delighted to hear that you're enjoying the performance, security, and customer service we strive to deliver. Your satisfaction is our top priority, and we're always here to lend a helping hand whenever you need it. 😊
Just getting started migrating my site
Just getting started migrating my site. Got some fast responses on how to start my free migration in no time. Looking forward to a great experience.
December 3, 2024
Unprompted review
Reply from HostArmada
Thank you for sharing your experience! We're thrilled to hear that our team provided you with quick and helpful guidance to kickstart your migration. 😊
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