Dave was amazingly helpful. I have had a terrible experience with EE and BT over a FF issue to my properties. He was honest about the situation was clear about the way forward. He provided me with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly don't understand why some people complain about this company. Every time I've contacted Hosted Business, I've received superb service. This time, I called about our new landline, as I'd s... See more
Company replied
We upgraded our telephone system from an in-house Avaya provided via BT since 2012. Countless issues caused mainly by BT Local mis-selling each time in not providing a solution which we requ... See more
Company replied
I had technical questions about my setup and my account manager Dave Cox was there to pick up the phone straight away to take me through what needed to be done. Very smooth and professional service. S... See more
Company replied
Company details
Written by the company
Utilising the most advanced services and cloud solutions, Hosted will transform the way you operate; creating a dynamic, scalable and secure platform you can trust.
Contact info
Fulcrum 2, PO15 7FN, Whiteley, United Kingdom
- 0333 032 3333
- partner@hosted.co.uk
- hosted.co.uk
3.9
Great
474 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom resolved the issue on cutover
Tom resolved the issue on cutover
He made it easy going through the steps to complete the installation. Very efficient and knowledgeable.
November 3, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
A great and helpful service
A great and helpful service - many thanks to Adam for explaining everything so clearly and Luke for their kindness.
October 29, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
The service was second to none.
The service was second to none.
Tom could not have been more helpful if he tried.
November 3, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
The agent managed to answer all my…
The agent managed to answer all my billing questions in a simple to understand and straightforward manner.
October 31, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Had issue with a previous contract
Had issue with a previous contract. Neil was really helpful and came up with a solution that worked for both parties. Highly recommended
October 30, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Dan C has been amazing
Dan C has been amazing! We had to move from our Dental Practice address to a temporary accommodation without loosing contact with our Patients... Dan has been there every step of the way and beyond!! he sorted out the merge of our phone lines to hosted with ease.. Dan is still very available and so willing to help and advise. I would highly recommend hosted and their very friendly and helpful service team.. especially Dan C.- He is great!
October 29, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Dan Carpenter was very efficient and…
Dan Carpenter was very efficient and helpful in upgrading our connection to fibre optic, additionally he secured us a really good deal on the price for which we are very grateful.
October 29, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Miss sold product and misleading info
you got me to sign up to your company!
my internet provider told me I need to pay £800 to terminate to go with you hosted you turned around and said you would not pay that much! So I could not carry on with you because you wouldn’t pay the termination fee! Within 2 days of signing I had to cancel because you would not pay the termination fee! Then you made me pay £350 to cancel only 2 days after signing!
You got me to sign with you, signed me in to a contract to then tell me you won’t pay the termination fee because it’s to high.
So how does that work?
Miss sold a product and giving me misleading info.
I am waiting 8 weeks and I will be taking this further.
October 3, 2025
Unprompted review
Reply from Hosted
Hi Jasmine,
Thank you for taking the time to leave a review, we are sorry to hear of your concerns with your account.
All our orders must be confirmed via a written agreement and a verbal consolidation. Without this information that order cannot progress.
Within the consolidation is confirmation of any upfront charges required further confirmed within the written contract.
Confirmed within the written documentation is the terms of the agreement confirming the contract term, cooling off period and any cancellation charges.
If you would like to discuss further please get in touch at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Great help from Dan Carpenter @ Hosted…
Great help from Dan Carpenter @ Hosted - many thanks on moving our business on in terms of connectivity and being proactive.
October 28, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Very pleasant and willing to help with…
Very pleasant and willing to help with all aspects of my enquiry.
I received the answers I needed in response to my enquiry.
October 27, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Mis-Sold Contract
We are mid-contract with Hosted and have 3x Wi-Fi routers in our business. However, in September we contacted Hosted to remove one of them from our contract, taking us down to 2x. However, Hosted signed us up to another 5 year contract, which is not what we wanted (we only wanted to reduce our services!). They did not state it would be another 5 year contract otherwise we would have challenged it. Our latest bill is very high as it now included the new contracts pro-rata charges. We've challenged this but Hosted are not willing to correct this for us. Why, when mid-contract, would we want another 5 year contract? We did explain what we needed...to reduce our broadband from 3 to 2... Shocking company to deal with so we are looking to escalate via ofcom!
October 27, 2025
Unprompted review
Reply from Hosted
Hi Karl,
Thank you for taking the time to leave a review. We are sorry to hear of your concerns.
We have carefully reviewed all information associated with your account, including the documentation provided through DocuSign and the Verbal Verification carried out at the time the agreement was made. These records confirm the agreed contract length, monthly charges, upfront charges, and the services included within your package.
I can see you have been in touch with our Customer Experience Manager who has confirmed the details of your agreement and provided you with the relevant documentation.
If you need any further support please get in touch at help@hosted.co.uk.
Kind regards,
Hosted Business Limited
Easy interaction with the company
Easy interaction with the company, good deal obtained.
October 24, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Fab easy and got the job done looking…
Fab easy and got the job done looking forward to swapping over thank you Adam
October 23, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
The person who I spoke with today was…
The person who I spoke with today was very helpful and answered all my concerns. He was very understanding all was sorted Thankyou
October 24, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
apprehensive about changing…
I was very apprehensive about changing provider but Tom was extremely helpful in getting everything set up and working
October 23, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
quick and efficient thankyou.
October 18, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Excellent, friendly experience.
Daniel Carpenter was knowledgable and friendly from the start. He set out to explain everything and find the best solution without doing a sales push. He understood that I needed time to consult others and did not get frustrated that he had to call back. The relaxed manner meant I had time to consider the best option for the community and ensure best price.
October 17, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
Very helpful and quickly helped to set…
Very helpful and quickly helped to set up SIM plans for business phones for us
October 13, 2025
Unprompted review
Reply from Hosted
Thank you for taking the time to leave a review,
If you need any further assistance in the meantime, please get in touch by phone on 03330323333 or by email on help@hosted.co.uk
Kind regards,
Hosted Business Limited
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