Hosted Desktop UK Reviews 

The company was OK a few years ago, but for the last probably two years it has been a terrible experience. Very poor communication; emails take more than a week to be replied to (if at all); Microsoft licenses are not applied to the account; hidden charges and ridiculous customer service. Avoid at all cost!

Very disappointing experience with HDUK.

HDUK began charging us for a service that we had clearly stated from the outset we did not require. When we raised the issue and requested a refund, they refused to take responsibility or return the charges.

Their contract practices are also extremely customer-unfriendly. Customers are locked into lengthy 12-month contracts, yet cancellation requests can only be made during a narrow 90-day window before the contract ends. To make matters worse, there was no adequate notification that the contract was due to renew, leaving us tied into another term without a fair opportunity to review or cancel the service.

Overall, the lack of transparency, refusal to issue a refund, and restrictive contract terms have left us with a very negative impression of the company. I would advise potential customers to carefully review the contract conditions and renewal policies before signing up.

Not a real SaaS—expensive, slow, and painful to leave

This isn’t a SaaS company; it’s an old-school hosted desktop dressed up as “cloud.” When we decided to go cloud-native and asked to leave, they locked us into a three-month tail and then kept chasing invoices for months afterwards. Six months on, the invoice emails were still coming—exhausting.

Costs per user are high, and performance was dreadful. Even after upgrading RAM, the system crawled—laggy logins, slow apps, constant frustration.

If you’re considering a hosted desktop, don’t. Go with Azure directly or move your practice to true cloud tools without a hosted desktop middleman. Keeping your business on their platform hands them control of your operations, not you. I wouldn’t recommend this setup to anyone.

As an accountancy practice, we have been with HDUK for over 2.5 years now and gave them approx. £2,000 business in all these years but after our practice decided to migrate everything to the cloud, we gave HDUK 3-months written notice as per our agreement. Therefore, our final date to leave was set at 31-May-2022. It's been over 2 weeks now since we've been sending them emails to their multiple accounts for guidance and help about migrating our data to our server but received no response to any of our email whatsoever. I called them twice and was told someone would get in touch but never received any call back.
I am now worried what will happen to our data? will everything be securely deleted from their server?
If you are looking for a professional and reliable company for your IT requirements then look elsewhere, because HDUK lacks professionalism and reliability. Furthermore, during our time with them, there were two data breach incidents on their servers.