HostGator Reviews 

My primary website was compromised. I reached Kim in support, who was very caring and helpful. I've been a HostGator reseller customer for over 20 years and have had overall wonderful experiences, with today being among the best. Kim was very courteous and continued to come back to the line, updating me on the work. Ultimately, he was able to identify the issues, run a backup to be safe, do the necessary cleanup and updates, and get me back up and running 15 minutes later! This is not standard as this should have been an issue for my development team, but they were unavailable, and I have deep appreciation for Kim's knowledge and follow-through!

Hostgator has the best customer service of any company I have ever dealt with! They always help me with my reseller account and get whatever my problem is fixed within one session. Today, I had issues with email and a security certificate. Both problems were resolved in a very friendly and timely manner. Thanks, HostGator! Your customer service ROCKS!

I have been a customer for many years, and except for a rare couple of issues, most were handled quickly and in 1 interaction. The staff has always been respectful and helpful in all cases.

I've been a reseller for over seven years and Hostgator support has always been great.

I've been in hostgator for 15years as a reseller and today is not the shadow that it used to be.
Support quality is lower every year.
They are expensive for the provided services and has some serious space(SSD) limitations on the services provided.
And we are here today having emails configuration issues every month , something gets wrong on the dedicated server and you can only go to support to fix the same records over and over.
Lost too many clients and I am tired, just want to close all accounts but is not easy.

After 18 years at a hosting company, I decided because of change they were making that I did not like (mainly getting rid of cpanel) I decided to go with a new company. Hostgator came highly recommended. As a reseller, I need a service I can count on. Having hit a few road blocks (mainly ns propagation) I was starting to think maybe Hostgator isnt for me however, on one final attempt for support I was put in tough with Adithya Sreedhar. Oh how I wish I would have reached Adithya on my first contact. Adithya was able to solve my issue in less than 10 minutes with full explanations and instant results. Wow! What I do love about Hostgator is that help is there when you need it. I am most grateful for Adithya and looking forward to finally migrating my clients over to my new reseller account.

I am customer from 2017 but this year I have to leave.

the price too much decreased in these years but this year the reseller hosting is much expensive, you should pay seperate for cPanel license or you will get 1 cPanel which will be like shared hosting.
the service and customer support is too nice and even on sunday they solve the problem but prices are too high for a company who has reseller from Afghanistan.

I think I've been with Hostgator since their second year of business when my brother worked there. Maybe 20+ years? Anyway I'm an aluminum-level reseller with 6 domains and I'm still here which says everything you need to know.

I've had a Reseller account for over 12 years and have been ecstatic with the reliability of the service and the outstanding technical support I receive. Unfortunately I'm moving my business back to a Canadian company due to the current hostilities towards our country from the US government...such a shame. :(

The free SSL cert was not automatically installing on a particular new domain in my reseller account. I interacted with the chat interface and the helper patiently asked questions about the problem and requested relevant screen shots. Solved the problem flawlessly once he had the necessary info.

I've been reseller hosting with them for years. They are great. I have no complaints. Any time I have an issue, they fix it right away. Ananya Mahadev has helped me recently and did a great job with my SSL.

Starting it was cost effective, stable and options for a reseller. Now 25+ years later, it is more. Still cost effective, still stable and even more options. Everything about them is great. ~LArry

I've been a customer for almost 20 years and have had excellent support! I had the Reseller account for $40-ish a month; I'm not sure if they helped me more than they would've with a web hosting plan, but I also didn't have one of the high-end plans either. I'm a web designer, not a developer/programmer, so I've needed help with issues with Wordpress, cPanel, WHM, domain issues, etc. I always use the chat and they've always been able to help me in one conversation, often fixing the problems for me while I waited. For anyone not super tech-savvy but still DIY I highly recommend. They've been a huge support.

I have been a Hostgator customer for over a decade, I don't have much experience with servers and when I consulted I noticed that I had been paying 130USD per month for a reseller server and the server was very old, with old CentOS v7.9.2009 STANDARD kvm hardware. When I realized that the same company had much more modern VPS servers at less than half the price, I felt really cheated and when I searched with Hostgator they would offer me a new server with greater speed, capacity and more secure software, they didn't want to consider any benefit for my long 10 years of belonging to them. So I decided with pain in my soul to change providers.

THEY DO NOT VALUE ANTIQUITY, I FELT SCAMMED.

They do not value customer loyalty, I felt cheated

Very quick and professional! I was having trouble logging into my Reseller account and I was able to get it resolved and on my way in less than 5 mins. You guys rock. No wasted time with personal service! Love the chat feature!

I want to give a big shoutout to Deviprasad from HostGator for helping me resolve an issue with my reseller hosting subscription. The process was smooth, and he was incredibly professional, patient, and efficient. This experience reminded me why I always choose HostGator—their top-notch support and excellent customer service are unmatched. Thank you for consistently delivering such a reliable service!

Every time I deal with support, they always solve my issue effectively. I only wish the reseller hosting included more robust security. I have to pay extra for sitelock to keep wordpress sites up and running. And when you're a reseller they know you have clients and their sites going down is a bad look.

Ananya Mahadev! Was excellent and helped me get my reseller account renewed. HostGator customer service is always the best that I have experienced!

Support & uptime is good, but for reseller hosting I don't like the lack of SSL support in cPanel, if there is a problem with SSL renewal there must be support, why doesn't cPanel provide automatic SSL renewal?

I maintain over reseller 130 websites on a HostGator's Server, and once in awhile I need to phone in (or chat in) to have a problem solved. And the HG Support Team ALWAYS solves it, and they do so with intelligence and expertise. Joel Crasta was my tech today, and he was top-flight! I have been with Host Gator for over 15 years, and never have I had to reconsider.