HostGator Reviews 

I needed guidance on scanning my reseller account to determine if there were any viruses because my account was hacked. The support assistant helped me by generating an analysis report. His guidance was very precise and accurate. Excellent support.

I have had a reseller hosting account on Hostgator for years. It is very stable and reliable. My only complaint is the price has increased over time and is no longer an affordable solution if you are only hosting your own sites. Shared hosting is cheaper for that purpose.

We are using a VPS server and reseller hosting since past 15 years, and recently one of our client's domain had a malware, but instead of suspending that particular domain they shut of whole server and now more than 50 sites are at stake since last 7 days, and even after deleting and cleaning everything on 29th Jul, they are even not replying to the email and their support is unable to do anything, just playing pillar to the post (senior tier 1, higher admin, level 2 and what not), I am extremely disappointed and want to migrate, but without they first enable it is not possible, so I have finally came here (Case ID: ABU-175403, ABU-175616, ABUF-21277), if it is still not solved then I will have to go the consumer forum, and will also take help of the payment processors.

I've been a customer with HostGator now for more than a decade having a "reseller"account where I add my website customers. HG has always been able to solve any technical issues quickly, patiently, and with customer-centric professionalism. I plan on staying with them for a long time. If it ain't broke ...

I want to share my experience with HostGator so other business owners and reseller hosting customers understand the risk before choosing them.

My reseller email service has been disrupted for almost two weeks. Emails across my reseller accounts have not been working properly, and this has directly affected my business and clients.

The worst part is not only the outage — it is how HostGator technical support handled it.

From the beginning, I asked them to perform a full root-cause analysis across the reseller account. Instead, their support kept coming back with one issue at a time:

First, they said the issue was caused by one account. We took action.

Then they said to wait 24–48 hours.

After waiting, the issue was still there.

Then they identified another mailbox. We removed it.

Again, they said to wait 24–48 hours.

Then they said the block was removed and closed the case.

But emails were still not working.

After I reopened the case, they identified another account/script and malware issue.

Again, action was taken from our side.

Only after almost two weeks did they say the case is now with the “correct team.”

This is unacceptable for any business relying on email. A hosting provider should not investigate a serious reseller-wide email outage one account at a time while customers and clients are affected.

In my experience, HostGator’s technical support has been slow, inconsistent, and unable to provide a clear root cause or exact resolution time. If your business depends on reliable email, reseller hosting, or professional support, think very carefully before choosing HostGator.

I would not recommend HostGator for business email or reseller hosting based on this experience.

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I've been a reseller of HostGator for approx. 15 years. About 5 years back there was a change within HostGator where the WHM interface became very limited; I no longer had an SSL enabling option; I would just have to wait 24-hours for their internal system to recognize when a new site was created; in the last couple of years the hosting security tightened related to mod security. The cPanel version I have doesn't include a mod security option to deactivate it; when I get locked out I have to wait for the system to clear the issue.

And most recently I have been receiving "429 Too Many Requests" error notices after making just a few site changes. The site health plugin has noted that the SQL server is outdated, so this may be related.

I am running PHP v.8.4, and I have the max execution time set to 300. These issues are persistent; and when I attempt to get help with HostGator support the HostGator version I have, using support.hostgator.com, only allows for chat and phone calls (no email or ticket system).

The support people are nice enough, but since they're not native English speakers there have been issues getting basic issues resolved. And the interface itself has changed, wherein for a long while I would see a banner noting that I was low on space and need to update now. And since I have used less than half of allotted space in my account I find such notices quite irregular.

I have addressed all of these issues to the support people; and I am always told that there system is operating correctly, no issues are found. On one occasion I asked to speak to a supervisor, and none were available.

And on top of all of this, the reseller pricing has increased noticeably every year.

I recently had to renew my Reseller hosting plan with HostGator, and I must say the experience was outstanding, thanks to Risheeka.

She went above and beyond to help me secure a great deal for a 6-year commitment. She was extremely patient, professional, and understood our accounting requirements perfectly. She managed to coordinate with her team to provide a competitive discount and ensured all confirmations were sent to my email promptly.

It is rare to find such dedicated support. If you are contacting HostGator, I highly recommend asking for Risheeka’s assistance. 10/10 experience!

They want us to upgrade the reseller plan just to enable 2FA log in for our clients (a setting the is set to disable) in the WHM.

Incredible customer service. i use their reseller hosting package and it is so helpful as i am not the best web developer. its like i have a teacher every step of the way and they are happy to help and always solve each and every issue that i have. i recommend this service provider to everyone and everyone. hostgator.com is the way to go

Extending my reseller account and getting the discount was easy by contacting the helpdesk. Within minutes, I received a nice discount that's definitely worth it.

I am 13 Years Old Client. They were Good at First. Now they Suddenly closed their Reseller Hosting and suddenly Reduced my Unlimited Hosting PLan to 60GB leaving me 78GB on Server and not letting me to create Create Backup because of Full Storage. NOW I cannot Transfer or Migrate and my 13 Years DATA is at RISK. Support Forcing me to Buy $1600 VPS hosting only then their admins will help. 100% Illegal and Fraudulent Company, Surely will send Legal NOTICE.

Host Gator support has always been great for me through the years, I have a Reseller account and they are like a member of my team.

Excellent Servers ans Support service. The Reseller plan I have may seem a bit expensive, but it's very reliable.

Support issues get prompt attention and get resolved quickly despite us having a basic, "Aluminum Reseller" plan.

Over and over, Hostgator is quick to respond to our support requests, and happy to assist. Even when honestly, the issue is self inflicted 99% of the time. My company has used HostGator reseller services for almost 20 years and I have no interest in changing providers.

No hosting platform is perfect, but HostGator's support team goes the extra mile, every time. That's why I've had my reseller account here for so many years.

I’ve used Hostgator’s reseller hosting for over 25 years, averaging between 160-170 clients every year. This has meant approx $1.5 million in hosting fees. Never once has HG failed to fix any of the small problems that can pop up, like php versions etc…. Pretty good side gig for a retired HS computer teacher. ( it also allowed me to retire early 🙈)

I have been using your Reseller service for more than 10 years and until today everything has been wonderful. A couple of days ago I had a problem with the payment and I received wonderful attention.

I've been a Hostgator reseller since 2007 and have always had great service. I've tried several other hosts but always end up moving that server to Hostgator. Highly recommend.

I was a customer for over 10 years and then one day BOOM HostGator decides to discontinue my Reseller services program and force me to upgrade to an a service I was unfamiliar with and incur an additional $50/mo… unfortunately the new service was lacking, emails constantly failing, customers complaining, and the customer service team ran me in circles .. as a result I’ve had to move my clients and I’m no longer a customer.