Varun was great, he acknowledged my messages, was patient, asked questions and made the right recommendations. also went to google to check for something I asked. Thanks Varun appreciate your customer... See more
Company replied
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Review summary
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I’m so happy I chose HostGator! Their support is incredibly fast whenever I have a question, which is so rare to find these days. The UI is also really easy to use and intuitive, even if you aren't a... See more
Company replied
I’m so happy I chose HostGator! Their support is incredibly fast whenever I have a question, which is so rare to find these days. The UI is also really easy to use and intuitive, even if you aren't a... See more
Company replied
Excellent Service, Excellent customer service and great FAQ pages. I have been with Hostgator for over 25 years. They have helped me with everything from a simple domain name transfer to a major hack.... See more
Company replied
Company details
Written by the company
We are a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 1-(866)-964-2867
- reputation@newfold.com
- hostgator.com
4.6
Excellent
17K reviews
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Hostgator so far is the best i created…
Hostgator so far is the best i created all my websites using it support is perfect and also packages i like it.
April 8, 2026
Reply from HostGator
Hi Halla,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Megha is amazing!
Megha was amazing! I'd had a problem for some time with 301 redirects and contacted support in the past trying to resolve it. Megha was patient, understanding and took the time to work with me to resolved the issue and confirm it was finally resolved! Huge thank you and the quality of support is a big part of why I stay with Hostgator. Thanks Megha!
April 8, 2026
Reply from HostGator
Hi Avon,
Thank you for your amazing review!
Ashley
Customer Advocate at HostGator
These guys always help
April 8, 2026
Reply from HostGator
Hi Bulc,
Thank you for your five-star review!
Ashley
Customer Advocate at HostGator
When it is time to close down your…
When it is time to close down your website, be aware, they will still charge you if you don't click a radio button you had no idea existed. No help from customer service, they will just tell you the can't do a refund then will ignore you.
March 23, 2026
Unprompted review
Reply from HostGator
Hi Sal,
Thank you for sharing your experience. We understand how frustrating that must feel, especially when it comes to closing an account and unexpected charges.
We wouldn’t want to speak to the specifics of what may have happened without reviewing your account directly, as there can be different factors involved in how services and renewals are managed. If you’re open to it, please provide a few account details and we’d be happy to take a closer look and help facilitate support if needed.
Ashley
Customer Advocate at HostGator
These guys are the worst
These guys are the worst. I upgraded my account to add more sites, but then found out they no longer support Weebly. So I tried to downgrade back to my old account but that's NOT POSSIBLE with them. Instead, they make you sign up for a new plan and then charge you to migrate your files and sites over to the new account. Totally ridiculous. And whatever you do don't leave AUTO RENEW on your account because they will charge you the full amount 2 weeks before your account actually renews. If you don't ask for the charge to be reversed before the renewal date you're stuck - no prorated refunds are offered after that. This company used to be great but it's terrible now.
April 7, 2026
Unprompted review
Reply from HostGator
Hey,
Thank you for taking the time to share your experience.
We wouldn’t want to speak to the specifics of your situation without reviewing your account directly. If you’re open to it, please provide a few account details and we’d be happy to take a closer look and help facilitate support if needed.
Ashley
Customer Advocate at HostGator
quick and efficient help
they are responsive and very courteous and knowledgeable and get the job done! highly recommend hostgator
April 7, 2026
Reply from HostGator
Hi Hanna,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
Costumer support was great everything…
Costumer support was great everything was resolved in one interaction
April 7, 2026
Reply from HostGator
Hi Ricardo,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Reply from HostGator
Hi Scott,
Thank you for your great review!
Ashley
Customer Advocate at HostGator
Reply from HostGator
Hi Arash,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
Hostgator has great customer service reps and skills
I was very happy with how knowledgeable my rep was. They were fast, curteous, and made sure I knew that there were still there and working on my request. They were able to resolve my problem in just one contact. I am loving my experience with hostgator.
April 6, 2026
Reply from HostGator
Hi Mel,
Thank you for your fantastic review!
Ashley
Customer Advocate at HostGator
Always helpful with backend work
Always helpful with backend work. As well as front end work. Thank you for the 24/7 help.
April 7, 2026
Reply from HostGator
Hi Jin,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
A Mom & Pop Shop with State of the Art Service
Hostgator always makes you feel like you a friend in the business. Some hosts are faceless and nameless, but Hostgator feels like a "mom & pop shop" so the support is outstanding.
April 6, 2026
Reply from HostGator
Hi Les,
Thank you for your great review!
Ashley
Customer Advocate at HostGator
The tech was able to read between the…
The tech was able to read between the lines and get to the problem quickly. He offered me a great solution and I was up and running quickly!
April 6, 2026
Reply from HostGator
Hi Monique,
Thank you for your thoughtful review!
Ashley
Customer Advocate at HostGator
Reply from HostGator
Hi Evelyn,
Thank you for your awesome review!
Ashley
Customer Advocate at HostGator
great experience
great experience, great response time & results, something i been trying to accomplish by myself for weeks, handled in one interaction!!!
April 6, 2026
Reply from HostGator
Hi DaJaun,
Thank you for your kind review!
Ashley
Customer Advocate at HostGator
Customer Support
I have been with hostgator for over 9 years. Their customer support is strong. Every time I have contacted them, their representatives solved issues.
April 6, 2026
Reply from HostGator
Hi Rokon,
Thank you for your fantastic review and for being a part of the HostGator family for practically a decade!
Ashley
Customer Advocate at HostGator
Very happy I chose HostGator
I’m so happy I chose HostGator! Their support is incredibly fast whenever I have a question, which is so rare to find these days. The UI is also really easy to use and intuitive, even if you aren't a tech expert. It makes managing everything so much less stressful. If you’re looking for a hosting service that actually has your back and doesn't make things complicated, I highly recommend them!
April 6, 2026
Unprompted review
Reply from HostGator
Hi Liris,
Thank you so much for a round two of your amazing review!
Ashley
Customer Advocate at HostGator
Very happy I chose HostGator
I’m so happy I chose HostGator! Their support is incredibly fast whenever I have a question, which is so rare to find these days. The UI is also really easy to use and intuitive, even if you aren't a tech expert. It makes managing everything so much less stressful. If you’re looking for a hosting service that actually has your back and doesn't make things complicated, I highly recommend them!
April 6, 2026
Reply from HostGator
Hi Liris,
Thank you for your amazing review!
Ashley
Customer Advocate at HostGator
Rep was very patient with my many…
Rep was very patient with my many "basic" questions. Resolved all issues in one fairly short interaction.
April 6, 2026
Reply from HostGator
Hi Joe,
Thank you for your wonderful review!
Ashley
Customer Advocate at HostGator
Reply from HostGator
Hi Nandabhiwat,
Thank you for your short and sweet review!
Ashley
Customer Advocate at HostGator
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