hosting.com Reviews 5,657

Support on chat is a human and works.

Very Poor Support & Critical Downtime

I am extremely disappointed with the service and support.

All my websites (multiple domains) have been completely down for more than 2 hours due to missing/deleted files. I immediately contacted support via live chat and an urgent ticket was created, but there has been no proper resolution or meaningful update so far.

For any online business, downtime is critical — every minute results in loss of traffic and revenue. Despite this, there is no sense of urgency from the support team, no clear ETA, and very poor communication.

A reliable hosting provider should treat such cases as top priority, especially when entire websites are down. Unfortunately, that level of professionalism is missing here.

Still waiting for resolution.

Not recommended for serious business use.

The team is very supportive and remains available for any questions.

Very efficient. made cs easy

Had an issue on a Sunday and after chatting with the bot, I asked to speak to a human. I was immediately connected with Devin who helped me resolve the issue and offered suggestions to prevent it from reoccuring.

Joel was great helping me to get our PHP upgraded to the latest version.
He was professional, friendly, understood what we needed and very quickly was able to get done what needed to be done without any issues.
Thank you so much Joel! Really appreciated your patience, technical expertise, and genuine interest in getting our needs fulfilled.
This was the best support I have experienced with your team, and the other experiences were good too!

Mirela was awesome and fixed my domain issue very quickly!

i am really amazed with their hosting services plus their live support if i got stuck in any problem they help me to sort out

My contact AL hit the ON button with great skill....solved my issue....should make him my personal hosting concierge!...Mike

Super helpful. Straight to the point. I'm a new user and went from account creation to production and live in less than 2 hours. Awesome experience so far.

They truly want to help and guide in fixing any problem, and they quickly responded to the emails

I had the pleasure of working with Tanya Z. on a recent billing issue, and I can’t say enough about how supportive and knowledgeable she was. From the outset, she responded promptly and professionally to every question and concern—no matter how small—and worked closely with me to ensure everything was resolved to my satisfaction.

Tanya’s willingness to go above and beyond reflects more than a commitment to getting the job done; it demonstrates a true sense of partnership that supports the growth of my business. Over the years, I’ve come to rely on A2 Hosting not only for dependable services, but also for the consistent professionalism and responsiveness of your team.

Having a reliable partner like this gives me confidence in serving my own clients. Your flexibility and support do not go unnoticed, and they are exactly why I continue to recommend your company to friends, family, and business associates.

I sincerely appreciate the care and attention given to every request, and I look forward to continuing this partnership for many years to come. Thank you again for your outstanding support.

Called in to get information regarding a recent patch made to the servers post a hack that had occurred on one of my clients sites. Tech support service was helpful and curteous as always.

I had an extremely frustrating experience with Hosting.com support that has directly impacted my business operations. Unfortunately this is not the first time issues like this have happened.

My VPS was fully suspended without any warning. Prior communication from the company explicitly stated that only cPanel licenses would be revoked and that services would remain online. That was not the case. My entire server went down, including DNS, websites, and email, resulting in complete service disruption.

When I contacted live chat support, the agent informed me they had no ability to remove the suspension. I requested escalation to a technical supervisor, but was told supervisors only respond to tickets, meaning I was forced to wait even longer while my business remained offline.

This highlights a major gap in both process and support structure. Frontline agents are not equipped with the tools or authority to resolve even straightforward, high-impact issues. In situations like this, time is critical, and forcing customers into a delayed ticket queue is unacceptable.

I also requested compensation for the downtime, given the direct impact on my business, and am awaiting a response.

Overall, this experience has severely impacted my trust in Hosting.com. Clear communication was not honored, and support was unable to take meaningful action when it mattered most. Since this is not an isolated incident, I will be finding a new hosting provider.

Edit: I personally applied the cPanel patch two days before my VPS was suspended. There was absolutely no reason for it to be shut down, and it is obvious their employees did not validate.

the support person was really good. and help me and understood the problem, and came up with a solution

she resolved my problem

CARL from support on the phone was excellent!! Very thorough and very patient with me!! Highly recommend!

Been using A2 hosting for years. When Hosting.com bought them it went downhill. They have nice people working for them but the left hand doesn't know what the right is doing. Ask a question and get different answers. I did an upgrade with them that went terrible, it took over a week to fix all of the problems when a migration should take 1 day. It is sad that we lost A2 because their support was good and knowledgeable at what to do. These guys always have to ask someone and then you'll get different answers. Very frustrating.

Excellent support throughout the process.
Luisa M. helped us identify the source of the issue we had, which was really delicate (alongside the Support Team) and guided us through clear steps to resolve it.
Very reactive, patient and clear.
Thanks again.

Support is awesome. Georgi Baldzhiev did an excellent job!