Hostwinds Reviews 

I read a number of reviews regarding white label web hosting services where Hostwinds ranked in the middle or near the end of the pack. Hostwinds was touted as having customer friendly pricing and excellent for beginning resellers. Since some of the reviewers are well known technology information sources, decided to give them a try. Signing up, was awkward or kludgy.
A chat box aid helped, directing me to the ticketing system which was fairly responsive. After selecting the reseller plan, tech support offered to help me port my website over. This was surprising and not mentioned as a prerequisite for the reseller program, but I complied by dumping an html copy of my website to a specified directory. I was given some credentials and a url link for documentation.
It was at this point that my frustration level began to increase. This effort was not intuitive and I am a website developer. The documentation seemed disjointed and never smoothly guided me through the next steps. Coming from Godaddy, where documentation and customer support is generally very good, the only thing I found good with Hostwinds is there response in the ticketing system. I would ask for assistance from individuals through the chat box but the frontline support often would direct me to the ticketing system along with another piece of documentation that did not fully address my issues. Finally at wits end, I began calling a support number. And although I called during their business hours, the phone service would pass me around through voice prompts and eventually hang up. After weeks of this, I finally found the instructions to cancel the service and ask for my money back. I had spent weeks and had not successfully set up the reseller features or product offerings. Hostwinds was one of the most disappointing undertakings I’ve experienced in some time. Great price but not worth the aggravation and time lost. One other thing, clicking whmcs link was terribly slow.

Service not as advertised, I still can't access my WHMCS No control over my "Reseller" account No guidance. There was a confusion about my domain name where I had to purchase another domain because doing sign up I somehow choose a domain that was in use and they said I did something Nevermind that the check availability came back green, I continued my transaction because of all the trouble to get it opened. Oh then once I send the account verification information IT WAS REJECTED I sent ID and CC, I am month to month but if service doesn't get better real soon this will be a one month contract and I will take my domain and go someplace else

I purchased white label reseller hosting and it was horrible from day one.. First my domain couldn't connect to their name servers so they made custom name servers and that fixed the problem then when I tried to connect my whmcs it couldn't connect to the server I made a ticket with technical support and their reply to use their white label reseller module I paid to use whmcs not the reseller module.. If you want to spend days with technical support making tickets then this is the host for you!! Time is money and they wasted my time!!!