hotelbreak Reviews 654

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Had a lovely morning in the spa. However, the pool temperature was too cold and the Finnish sauna wasn't working either. This was a little disappointing. We did have a relaxing time and this was w... See more

Rated 1 out of 5 stars

My experience has been cancelled without any explanations by hotelbreak AND, so far my wallet is not showing the money back - This is a 200€ lost, not explained. The client service remain silence a... See more

Rated 1 out of 5 stars

Untrustworthy and straight up a scam They fully charged and made reservations for valentine's day. But out of nowhere they cancelled my booking. They mentioned in 10 days I have my money but 10 d... See more

Rated 5 out of 5 stars

Lovely to use the beautiful cold pool for €15 plus a cocktail . Staff helpful , facilities clean , fantastic views from the hotel of Grazalema white village and the mountain scenery.

Company details

  1. Hotel

Written by the company

hotelbreak te ofrece pasar un momento inolvidable en hoteles de 4 y 5* cerca de ti. ¡No esperes más y descubre todo lo que puedes hacer en un hotel sin tener que reserva una habitación!


Contact info

2.9

Average

TrustScore 3 out of 5

654 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

you get what u pay for !!

honestly we were satisfied with the service provided, we already are looking at what we can do next weekend so will be using Hotelbreak again and again for sure ☺️

May 28, 2022
Rated 5 out of 5 stars

Una pasada

Una pasada! Muy muy bien! Lo recomiedo de corazon, todo profesional y correcto! Thank you hotelbreak for the initiative of organizing it all in one place!

Best regards,

Alexandra

May 27, 2022
Rated 5 out of 5 stars

Good service

Hotelbreak works perfectly always giving you great offers and you earn your bonus in your wallet with each purchase!

May 19, 2022
Rated 5 out of 5 stars

Excellent

Excellent! Very good prices for the services they provide. We stayed in a nice hotel for a day pass. Had an excellent experience!

May 17, 2022
Rated 1 out of 5 stars

El email de contacto no existe

Envío un email al correo que indican info@hotelbreak. com para cancelar una reserva y llega un email automático de que la dirección de email no existe... "You are not recognized as a member of the target Crisp website. Check that you are using the same email address as your Crisp account email address, and that you are still member of the Crisp website.

This is required for security reasons, as to prevent public users from forwarding emails to your Crisp Inbox."

No hay forma de contactar. Increíble.

January 31, 2022
Unprompted review
hotelbreak logo

Reply from hotelbreak

Hola Xisca,

Sentimos mucho las molestias, cómo ya te comentamos, estábamos cambiando nuestra herramienta de gestión de correos y ha dado fallo en tu caso.

Ya está todo arreglado para que no vuelva a pasar.

Un saludo,
Maxime,
Fundador de hotelbreak

Rated 5 out of 5 stars

We had a deligthful morning.

We had a deligthful morning.
As we reach the hotel in time we could enjoy a strong coffee in their elegant cafeteria.
The massage was really relaxing. They took care of any detail, they were attentive, polite and made sure we enjoyed the whole experience. They gave a welcome tea and other one was offered at the end of the session.
We ended the experience in the innter coutyard. The place is quiet and you can disconnect from the city centre.
I strongly recommend this experience

May 16, 2021
Show reviews in all languages. (654 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look