Hotelcanal Reviews 

2
TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

2 reviews

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3.3

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1 review in the last 12 months

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Rated 3 out of 5 stars

The hotel is in an excellent spot

The hotel is in an excellent spot - located on the Grand Canal and literally a few minutes walk from the bus. The location could not be better.
The window of our room opened up onto the Grand Canal - we were blown away.
The staff are friendly and helpful.
Would we stay here again? Yes.

But my caveat when recommending would be:
- the air con in our room didn't work. It was hot weather and if we opened the window it was noisy and we also got bitten by mozzies. Window closed was too hot.
- there was no TV (which it states there is in each room). HOWEVER - we really did not want it. I don't think it's needed at all. Venice is too beautiful to be inside watching TV!
- the breakfast is in a hotel around the corner (about 20 steps away).
The food is basic but adequate.
Examples of what was on offer:

croissants (almond, chocolate or plain), mini baguettes, jam, marmalade, nutella.
Tomatoes, cucumber, proscuitto and other Italian meats, bread and cheese - and a toastie making machine. DYI toasties.
- biscuits
- cake x 3 types
- boiled sweets
- the coffee machine gave coffee which was not great, but hot chocolate which was fab.
- hot water and tea bags
- orange juice is not nice.
- hard boiled eggs, yoghurt and tinned fruit - all nice.
- cereal and milk/soya milk.

Our room had a shower which was not very powerful. It took a long time to wash hair and the water was sometimes warm and sometimes not.

The hotel was really good value for money - and I would stay there again.

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

Attention Danger !!!

Attention Danger !!!
J'ai réservé par Booking, l'Hôtel Canal, 553 Santa Croce le 8 décembre 2024, j'ai été aussitôt prélevé de 350 euros ! La réservation a été annulée pour SURBOOKING par l’Hôtel Canal peu de temps avant mon séjour le 22 février à Venise ! Aujourd’hui 29 mars, non seulement l’hôtel Canal n’a pas remboursé spontanément mais je ne suis toujours pas remboursé presque 4 mois après le prélèvement malgré mes relances. Je trouve cela honteux et illégal de travailler avec l’argent des clients. Indigne pour un Hôtel qui affiche 3 étoiles ! Fuyez cet établissement, il existe de nombreux hébergements à Venise tenus par des vénitiens honnêtes !!!

Attenzione Pericolo!!!
Ho prenotato tramite Booking, l'Hotel Canal, 553 Santa Croce l'8 dicembre 2024, sono stato subito prelevato 350 euro! La prenotazione è stata annullata per OVERBOOKING dall'Hotel Canal poco prima del mio soggiorno il 22 febbraio a Venezia! Oggi 29 marzo, non solo l'hotel Canal non ha rimborsato spontaneamente ma io non sono ancora rimborsato quasi 4 mesi dopo il prelievo nonostante i miei richiami. Trovo vergognoso e illegale lavorare con il denaro dei clienti. Indegno per un hotel che ha 3 stelle! Fuggite da questa struttura, ci sono molti alloggi a Venezia gestiti da veneziani onesti!

Attention Danger!!!
I booked by Booking, the Hotel Canal, 553 Santa Croce on December 8, 2024, I was immediately charged 350 euros! The reservation was cancelled for OVERBOOKING by the Hotel Canal shortly before my stay on February 22 in Venice! Today, March 29, not only did the Canal Hotel not reimburse spontaneously but I am still not reimbursed almost 4 months after the withdrawal despite my reminders. I find it shameful and illegal to work with clients' money. Unworthy for a 3-star hotel! Escape this establishment, there are many accommodations in Venice run by honest Venetians!

March 29, 2025
Unprompted review

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