The checkout and payment system is very poor and glitch. It's taken weeks to use my gift card as both app pay and card payments weren't working. Customer service took ages to acknowledge it was their... See more
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I experienced several problems during the payment process using my credit card and PayPal, which kept failing. In the end, after six days of trying, I solved the problem by using a friend’s debit c... See more
The website is user friendly but it should be even better when we could check the personal message after typing. Furthermore it is straight forward.
Company replied
Excellent customer service. Went to book a hotel and realised we hadnt got the voucher / pin the customer services agent was very quick to respond and cancelled the original voucher and issued anothe... See more
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Company details
Written by the company
Dé hotel cadeaukaart van Nederland! Wil je iemand blij maken met een heerlijke ervaring? Met de Hotelgiftcard schenk je een onvergetelijke hotelovernachting. Deze veelzijdige cadeaukaart biedt de keuze uit meer dan 600.000 accommodaties wereldwijd. Hotelgiftcard kan onder andere gebruikt worden bij Belvilla, Hilton, Fletcher Hotels, Van der Valk Hotels & Restaurants en Best Western. De mogelijkheden zijn eindeloos dankzij onze samenwerking met Expedia, variërend van overnachtingen in meer dan 4.000 accommodaties in Nederland tot een luxe suite in New York.
Contact info
Ambachtsweg 6, 1474HW, Oosthuizen, Netherlands
- 085 208 6574
- bookings_nl@hotelgiftcard.com
- hotelgiftcard.com
3.5
Average
1K reviews
Asks customers to review
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Easy ordering a luxury giftcard
Easy ordering the giftcard in a nice wrapper
December 7, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Aniek,
Thanks for the great review! We're thrilled to hear that ordering your luxury Hotelgiftcard was easy and that you liked the presentation. With our gift cards, recipients can choose from over 600,000 accommodations worldwide, making it a perfect gift for any traveler.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Good customer experience
Very easy to order and very clear in what they have to offer. Great way to gift your loved ones during the holidays.
November 28, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Patrick,
Thanks for the great feedback! We're thrilled to hear that you find ordering easy and our offerings clear. We hope our Hotelgiftcard brings joy to your loved ones this holiday season!
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Was quick and fast
Was quick and fast, but I purchased the hotel first and afterwards I created an account and now I cannot at it there. How shall I do this? Is there also an app system that I can track this directly instead of email or online?
November 17, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear customer,
It looks like you purchased a hotel stay without logging into your account first, which is why it's not showing up there. Unfortunately, we don't have a system to manually add past bookings to your account.
We can, of course, resend your booking confirmation if necessary. The best way to do this is to email us at bookings_en@hotelgiftcard.com and we'll be happy to arrange this for you.
We hope you have a pleasant stay.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
The website is user friendly and easy to use
The website is user friendly but it should be even better when we could check the personal message after typing. Furthermore it is straight forward.
November 12, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Martin,,
Thanks for your feedback on our website! We're thrilled to hear that you find it user friendly and straightforward. Improving the ability to check personal messages after typing is a great suggestion, and we'll definitely consider it for future updates.
Kind regards,
Shania
(verzonden via e-mail)
Easy to use
It was really easy to find everything including all of the extra options
November 12, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hello Liz,
Great to hear that you found everything easily, including all the extra options! Thanks for your nice feedback.
Cheers,
Amber
(verzonden via e-mail)
Reply from Hotelgiftcard.com
Dear Kim,
We're thrilled you're excited about using your Hotelgiftcard! You can use it to book from a selection of over 600,000 accommodations worldwide through our website at www.hotelgiftcard.com. Happy travels!
Kind regards,
Shania
(verzonden via e-mail)
It was very easy to order.
October 28, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Carolien,
Thank you for your feedback! We're thrilled to hear that your ordering experience was smooth and easy. If you have any more questions or need assistance, feel free to reach out.
Kind regards,
Shania
(verzonden via e-mail)
Great gift
I find it such a nice idea for a gift! It was very easy to order and they offer both options to receive the gift card online or digitally. Highly recommended!
October 22, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hi Mahtab,
Thanks for the glowing review! We're thrilled you found the Hotelgiftcard to be a great gift idea and appreciated the ease of ordering. It's awesome that you enjoyed having both online and digital options. We love hearing such positive feedback!
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Once you use the gift card any…
Once you use the gift card any remaining balance the banks won’t authorise I used numerous methods but banks aren’t trusting the site I can assure I had enough money in my bank to pay the remaining £73 use a card bought from hotel.com we had no problem using a gift card from them
October 21, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hi Gill Morbey,
We’re very sorry to hear that you experienced issues with paying the remaining balance for your stay — we truly regret the inconvenience this has caused.
Could you please email us at bookings_en@hotelgiftcard.com? We’d like to take a closer look at your situation and see if we can find a suitable solution for you.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
We been given a 300 dollar voucher
We been given a 300 dollar voucher filled in everything required and we checke checked several times over but the voucher is not valid.
Gore the websites but there is no possibility to contact anyone. Goodbye 300 dollars, if you want to give someone a present just give the cash 💰 we spent 1hour and 30 minutes trying to make this work and to be honest we are ticked off!
October 6, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Frans,
We’re truly sorry to hear about your experience — that must have been very frustrating, especially after spending so much time trying to use your voucher. That’s certainly not the experience we want our customers to have.
We’d really like to look into this for you and help resolve it as quickly as possible. Could you please send us an email at bookings_nl@hotelgiftcard.com with the details of your voucher? Our team will personally review the issue and make sure you receive the assistance you need.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Really easy to use website
Really easy to use website. All info was there.,
October 1, 2025
Unprompted review
Reply from Hotelgiftcard.com
Hi Herman,
Great to hear that you found the website so easy to use and all the information you needed was available!
Kind Regards,
Atif
(verzonden via e-mail)
Reply from Hotelgiftcard.com
Dear,
Thanks a lot for the awesome feedback! We're thrilled to hear that you found the process easy and the website user-friendly. If you have any questions or need assistance, feel free to reach out.
Kind Regards,
Atif
(verzonden via e-mail)
a gift like a moonstruck
the clearness and fast delivery at the moment you need it most: the moment that comes into your mind when you think: those two derserve a romantic stay in a beautyful hotel because of their steadiness together
September 17, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Jan,
Thanks for sharing your thoughts! The Hotelgiftcard is indeed a charming gift for those who deserve a romantic getaway. With fast delivery and the ability to choose from over 600,000 accommodations worldwide, it's perfect for creating memorable experiences.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Reply from Hotelgiftcard.com
Dear sir/madam,
Thanks for the positive feedback! We're glad you found it easy to order and that you like the options we offer. If you have any questions or need further assistance, feel free to ask.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Reply from Hotelgiftcard.com
Dear sir/madam,
Thanks for the positive feedback! We're glad to hear that you found the ordering process easy and the information clear. If you have any questions or need assistance, feel free to reach out.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Great experience buying the gift card
Great experience buying the gift card. The process is clear and easy. Also the available gift packaging is convenient to complete a gift in one go.
September 2, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Eric,
Thanks for the awesome feedback! We're thrilled to hear that you had a great experience buying the gift card. Making gifting convenient and easy is what we're all about. If you have any questions or need further assistance, feel free to reach out.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
No booking, suspended Credit card
Most of the Hotels hotelgiftcard.com are more expensive than on other websites like booking.com.
I actually tried to book two different hotels - while trying my credit card was suspended two times, because hotelgiftcard.com is not trustful for the bank.
The support can't help, because they think the problem is caused by the bank. But all the other payments methods don't work, too.
So as the result my credit card is suspended, I have a voucher for 100 Euro which I am not able to use and I still do not have any booking.
Very disappointing and definitly not recommended.
August 28, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Alex,
We sincerely regret to hear about your experience. With hundreds of bookings being processed daily, it can unfortunately happen that some guests encounter difficulties during the booking process. Our customer service team has done its utmost to assist you with your reservation, but in this case we were unable to resolve the issue as it relates to your credit card security and payment authorization with your bank.
We fully understand your frustration, especially as you mention that you have no problems when using your card on other websites. However, please note that our payment system is equipped with strict security measures, which can sometimes trigger your bank’s fraud protection and temporarily block transactions. This is entirely dependent on the bank’s security protocols and beyond our control.
We regret that this has impacted your booking experience and left you unable to use your voucher at this time. Please be assured that we are constantly working to improve our platform and make the booking process as smooth as possible.
Kind regards,
Jimmy - Team Hotelgiftcard
(verzonden via e-mail)
Easy to book a giftcard
Easy to book a giftcard, the specific amount that we wanted, a personal note, and quickly in our mailbox. Copy post into a program to print it and our gift was ready!
August 28, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear Maartje,
Thanks for the awesome feedback! We're glad you found the process easy and that you could personalize your gift card just the way you wanted. If you need any more help or have questions, feel free to reach out.
Kind regards,
Shania
(verzonden via e-mail)
Quick order
Quick order, first time so don't know if it works but for now I am very happy
August 24, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear sir/madam,
That's awesome to hear! We're thrilled that your first experience with Hotelgiftcard has been a happy one. If you have any questions or need assistance, feel free to reach out. Have a great time planning your stay!
Kind regards,
Shania
(verzonden via e-mail)
Easy to order.
August 20, 2025
Unprompted review
Reply from Hotelgiftcard.com
Dear sir/madam,
We're thrilled to hear that you found the ordering process easy! If you have any questions or need further assistance, feel free to reach out. Enjoy using your Hotelgiftcard!
Kind regards,
Shania
(verzonden via e-mail)
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