My own is this company is a terrible company they hire and fire staff without paying them for no reason, they hold on to customers money not refunding very shady people, do not use them or work for t... See more
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Coming here to read the reviews afterwards adds salt to injury. Paid for a booking 30th September 2025, got to the hotel (De Franklin Apartments Abuja) today 2nd October 2025 and I did not like the r... See more
It was mostly delightful. Likes - loved a lot of things about my stay... from the pleasant staff to the cozy space, great room decor, complimentary slip-ons, internet access. The amenities... See more
Company replied
I booked Jukky Hotel Abuja for 14 September on behalf of my Mum (ref 7F03) at a prepaid rate of ₦75,000. Arriving before 08:00, my mother collected her key and left her luggage in the room while she... See more
Company replied
1.9
Poor
60 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Services where good and timely
August 7, 2023
Reply from Hotel
Thank you for this great feedback! We are very pleased that you found our services to be good and timely. We appreciate you taking the time to share your review!
Everything from the room booking to Sky…
Everything from the room booking to Sky Rock Hotels' staff to the room cleanliness, good food, general ambience at the hotel. It was Everything for me!! And I look forward to coming back again soon :)
July 30, 2023
Reply from Hotel
This is absolutely fantastic feedback!
We are thrilled that your entire experience was amazing!
Was done on time
August 3, 2023
Reply from Hotel
This is absolutely amazing feedback!
We are thrilled that we kept to time.
Too much noise at the hotel
Too much noise at the hotel. I could literally hear everyone passing. No privacy at all.
However, the food and service was ok.
July 27, 2023
Unprompted review
Reply from Hotel
We are truly sorry that the excessive noise and the resulting lack of privacy at the hotel significantly detracted from your stay and while we don't own the property, we take full accountability for connecting you with a hotel that was not peaceful.
We regret that your comfort was compromised and will certainly pass this specific feedback about the noise to the management of that hotel property immediately.
A Perfect Getaway from Lagos Stress
It was mostly delightful.
Likes
- loved a lot of things about my stay... from the pleasant staff to the cozy space, great room decor, complimentary slip-ons, internet access. The amenities worked.
- The English Breakfast was a delight.
- Chapman was great
Dislikes
- Brown water in WC was a turn off.
- The room retained that a cigarette smell from previous user.
- It shouldn't take 10mins to get water or a pre-packed drink in the restaurant.
July 25, 2023
Reply from Hotel
We are so glad you found your stay and enjoyed the pleasant staff and cozy room! However, we are sincerely sorry for the serious issues you raised, especially the brown water in the WC and the persistent cigarette smell.
While we hope the hotel resolved these immediate issues for you during your stay, we are still taking full accountability for connecting you with a property that fell short on basic hygiene standards. We have escalated this feedback to the hotel's management and sincerely apologize for the discomfort.
Reply from Hotel
We truly appreciate this beautiful feedback!
Reply from Hotel
We truly appreciate this valuable feedback!
I did not experienced any hassle…
I did not experienced any hassle regarding confirmation and identification of payment
July 12, 2023
Reply from Hotel
We truly appreciate this valuable feedback!
Prompt answering of calls for booking…
Prompt answering of calls for booking and reservation
July 8, 2023
Reply from Hotel
We truly appreciate this valuable feedback!
Reliable, easy to use and good price.
June 29, 2023
Reply from Hotel
We appreciate your feedback and look forward to assisting you with your next booking!
Friendly and wonderful staff
Friendly and wonderful staff. Services are prompt. Very neat.
June 25, 2023
Unprompted review
Reply from Hotel
It's wonderful that you experienced friendly and wonderful staff, prompt service, and found the environment to be very neat. Thank you for sharing such great feedback with us!
Pricing was not a reflection of the…
Pricing was not a reflection of the charges obtained at the front desk.
June 17, 2023
Reply from Hotel
We sincerely apologise that our system failed to provide you with accurate charges.
check in was @ 2 pm but when i went to…
check in was @ 2 pm but when i went to check in @ 6 pm till then room was not ready and i was made to wait for 30 mins @ reception inspite of telling the hotel people that i am extremely tired after a long day , secondly when i finally entered my room there was no bathing towel , no water , no tea & coffee packets which after several calls tk room service came , it was a nightmare and i will never stay in this hotel on future
June 19, 2023
Reply from Hotel
Thank you for your feedback. We are sincerely sorry that the cleanliness of the bathroom and the condition of the appliances in your room were not up to standard. While we don't own the hotel, we take full accountability for connecting you with a property that fell short. We certainly hope the hotel resolved these immediate issues for you during your stay and apologise for the poor experience.
Pls the bathroom should be clean all…
Pls the bathroom should be clean all the time and also some appliances should be fixed in the room..
June 8, 2023
Reply from Hotel
Hello there,
Thank you for your feedback. We are sincerely sorry that the cleanliness of the bathroom and the condition of the appliances in your room were not up to standard. While we don't own the hotel, we take full accountability for connecting you with a property that fell short. We certainly hope the hotel resolved these immediate issues for you during your stay and apologise for the poor experience.
Smooth payment experience.
May 30, 2023
Reply from Hotel
That's excellent feedback!
We're really pleased to hear that you had a smooth payment experience with us. Thank you for taking the time to share your review!
Ease of booking and courteous staff
May 25, 2023
Reply from Hotel
Thank you Peter, We hope you will book with us on your next trip.
Serene & good environment.
Serene & good environment.
Luxury Hotel.
Great Customer Service.
Amazing Hospitality.
Top notch in general👌
May 5, 2023
Reply from Hotel
This is such wonderful feedback to receive! We are absolutely thrilled that you enjoyed the serene environment and felt the hotel offered amazing hospitality and great customer service. Thank you for taking the time to share your positive experience!
Serene & good environment.
Serene & good environment.
Luxury Hotel.
Great Customer Service.
Amazing Hospitality.
Top notch in general👌
May 6, 2023
Unprompted review
Reply from Hotel
That's absolutely wonderful to hear!
Thank you so much for letting us know you had an amazing experience. We appreciate you taking the time to share your positive feedback!
Had an amazing experience
May 2, 2023
Reply from Hotel
That's absolutely wonderful to hear!
Thank you so much for letting us know you had an amazing experience. We appreciate you taking the time to share your positive feedback!
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