I had a wonderful stay at Guest House Alex II. The host was very responsive on WhatsApp, and having an elevator was a huge plus for my heavy bags. I also appreciated the microwave and disposable cutle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking through HotelsNest was straightforward and convenient. The website was clear, payment went through smoothly, and I received my confirmation quickly with all the details I needed. Everything... See more
Company replied
I found hotelsnest website by accident in google when I was comparing prices for Acquablue Apartments in Kallithea - Chalkidiki, Greece. I was pleasantly surprised by the low price. It was easy to bo... See more
Company replied
I booked Pal Beach Hotel Crete through HotelsNest, and the entire experience was excellent. The price was noticeably better than other sites, and the booking process was quick and hassle-free. Everyth... See more
Company replied
Company details
Written by the company
We have been building our HotelsNest, branch by branch, for 15 years now. Our subscribers are growing, along with our nest of hotels where high standards meet all budget ranges.
Contact info
Asklipiou 9, 42100, Trikala, Greece
- +30 2431 888 020
- support@hotelsnest.com
- hotelsnest.com
4.8
Excellent
155 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rarely write reviews but Hotelsnest…
I rarely write reviews but Hotelsnest support exceed my expectations.
Dimitri was so helpful with my hotel booking g and other arrangements like transfers and car rental.
We communicate with WhatsApp which I found extremely helpful.
My booked rate was 15% discounted and I like that their rates are available without login.
Great website I will continue booking with them
July 14, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your wonderful review!
We’re thrilled to hear that Dimitri was able to assist you not only with your hotel booking but also with transfers and car rental.
It’s great to know you enjoyed the convenience of our WhatsApp support and appreciated our competitive rates without the need for login.
We look forward to welcoming you back for many more bookings in the future.
Warm regards,
Support Team, HotelsNest
Great website i booked twice and they…
Great website i booked twice and they upgraded me to their Nestelite program.
Their rates was 5-10% lower than other websites and they offer support is superb.
Always before i book my holidays i am getting a lot of information about hotel facilities and things to do outside our hotel.
In any other website that i called their agents didn't had a clue about the hotels that they are selling…. Which for me is extremely important.
At hotelsnest i spoke with Dimitris who was knowledgeable because he was working on hotels in Greece…. We booked Crete.
I will see what is the difference now as a nestelite member… and come back with another review …. But so far everything is perfect
July 3, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your detailed and thoughtful review!
We’re delighted to hear you’ve already booked with us twice and that you’ve enjoyed the benefits of our Nestelite program.
It’s wonderful to know you appreciated both our competitive rates and the expert knowledge our team provides about hotels and destinations.
We’re excited for you to experience the added perks of Nestelite membership, and we look forward to hearing your next review after your trip to Crete.
Warm regards,
Support Team, HotelsNest
We booked early in March for our…
We booked early in March for our honeymoon the Lilium Suites in Santorini with hotelsnest, their rate was 10% lower from any other website.
I am writing this review mostly becouse of their outstanding support. Due to high winds we stuck in Athens and we couldn't travel, they managed to change our dates with no extra fees.
Thank you Lisa for all your help.
We will recommend you to all of our friends.
June 30, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for sharing your lovely review!
We’re so glad you chose HotelsNest for such a special occasion and that Lisa was able to support you during the unexpected travel disruption.
It’s wonderful to hear that we could adjust your dates without extra fees and make your honeymoon plans stress-free.
Your recommendation means a lot, and we look forward to assisting you and your friends in the future.
Warm regards,
Support Team, HotelsNest
I am extremly satisfied with hotel’s…
I am extremly satisfied with hotel’s nest. I booked my honeymoon to crete and we had a fantastic experience. Dimitris from support help us a lot and he manage to upgrade us to a junior suite. I will book again with them.
We will book with them our new trip this September to Rhodes. Highly recommended for low rates and support.
June 29, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your wonderful feedback!
We’re delighted to hear that your honeymoon in Crete was such a fantastic experience and that Dimitris was able to assist with an upgrade to a junior suite.
It’s great to know you’ll be booking with us again for your upcoming trip to Rhodes — we look forward to making it just as special.
Warm regards,
Support Team, HotelsNest
We found a great deal for Crete for our…
We found a great deal for Crete for our two weeks holiday and then we booked another hotel for Athens. We where upgrade as what they call Nestelite and their service was excellent… they book all of our transfers, tours and car rental.
Lisa was amazing and very polite.
We will book again with them….. recommend for their low rates and support
June 27, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your excellent review!
We’re thrilled you found a great deal with us and that our Nestelite upgrade, along with the transfers, tours, and car rental arrangements, made your holiday even more enjoyable.
It’s wonderful to hear that Lisa provided such polite and helpful service.
We truly appreciate your recommendation and look forward to assisting you again with your future bookings.
Warm regards,
Support Team, HotelsNest
Avoid
Avoid - booked a hotel through this company and they replied to say the hotel had a minimum night policy.
Asked for a refund - after 5 emails of back and forth and chasing for the refund (despite them saying that it had been processed) I decided to issue a chargeback via my credit card company.
Don't waste your time with them.
June 20, 2024
Unprompted review
Reply from HotelsNest.com
Greetings from HotelsNest 😊🏠🐦
We are sorry to read about your experience, but after carefully checking, we are unable to locate your reservation in our system.
Regarding your mention of a minimum night policy, please note that HotelsNest does not set such policies. These are determined directly by the hotels, and in cases where a restriction applies, we always work with our guests to find the best alternative or issue a refund when applicable.
As for the refund process, we take such matters very seriously. Refunds are always processed as soon as they are approved. If you were informed that your refund had already been initiated, you should have received confirmation from your bank or card provider. If this has not reached you, we will gladly re-check and clarify the transaction on our side once we receive your booking details.
Finally, regarding your chargeback request, while you are of course entitled to raise this with your card provider, we want to reassure you that we are here to support you directly and resolve any pending issue without the need for escalation, as long as we have the correct reservation information.
To assist you further, please kindly email us a screenshot of your review together with your booking confirmation number. This will allow us to identify your case and provide you with a clear update.
We are here to help and will do our best to resolve this matter quickly.
Kind regards,
Support Team, HotelsNest
What a great website and helpful…
What a great website and helpful support.
Helen was dealt with my reservation and she was so helpful.
She take care my family travel arrangements car rental and an excellent recommendation for a private tour in the ancient city of Santorini.
The hotel that recommend Canaves Oia was amazing.
Thank so much ....
I will boonlk again
June 20, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your kind review!
We’re delighted to hear that Helen was able to assist with your reservation, travel arrangements, and provide such a great recommendation for Santorini.
It’s wonderful to know you enjoyed your stay at Canaves Oia and had a memorable experience.
We look forward to welcoming you back for your next booking.
Warm regards,
Support Team, HotelsNest
Great website
Great website
easy to use and good support
i booked two rooms and i wanted to be next to each other .... their support spoke with the hotel manager and all went ok.
Helen was polite and really helpful.
their rates was the lowest onthe internet
June 2, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your wonderful feedback!
We’re so glad you found our website easy to use and that Helen was able to assist in arranging your rooms just as you wished.
It’s great to know you enjoyed both our helpful support and our lowest rates online.
We look forward to assisting you again in the future.
Warm regards,
Support Team, HotelsNest
FRAUDULENT SITE
After booking two nights and being charged €146 we inform me that the hotel only takes reservations for a minimum of three nights. It is then that I am in contact with a person by email who offers me a refund or another hotel. I choose the refund and I have no more news at all.
I have just filed a complaint.
FRAUDULENT SITE TO AVOID
May 20, 2024
Unprompted review
Reply from HotelsNest.com
Dear Carole,
Greetings from HotelsNest 😊🏠🐦
We are unable to locate your reservation in our system.
To assist you further, please email us a screenshot of your review together with your booking confirmation number.
We are here to help and will do our best to resolve this matter quickly.
Kind regards,
Support Team, HotelsNest
Simple and convenient.
The utter simplicity of their website, it's functionality, the features, the options, the absolute plethora of options these guys provide us with is absolutely amazing.
I must say that my experience with hotelsnest was a great one. I've always loved to travel and explore. I must say I'm glad that i found an agency that helps me travel without any worries.
May 9, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your fantastic review!
We’re delighted to hear that you enjoyed the simplicity and functionality of our website, along with the wide range of options available.
It’s wonderful to know that HotelsNest made your travel experience smooth and worry-free, and we look forward to supporting your future adventures.
Warm regards,
Support Team, HotelsNest
Scam
Tried to perform 2 different reservations both got canceled with no explanation except that they couldnt confirm.
Scam and decieving
May 16, 2024
Unprompted review
Reply from HotelsNest.com
Thank you for your feedback.
We apologize for the inconvenience you experienced with your reservations.
We had to cancel both reservations and issue a refund due to unusual activity flagged for security purposes.
Our payment system, Stripe, was unable to confirm your identity, which prompted these actions.
We understand how frustrating this can be and are committed to ensuring the security of our users. Please get in touch with our support team if you need further assistance.
Keep Away
I made a booking as free cancellation condition until 7th of June but they charged it same day. I tried to call them but their phone was not replied. You just listen music. I also checked this agency with hotel. Unfortunately they informed me that they had no direct contact with them. Keep away from them.
edited on 14th of May
booking # 42087832 & 42087755 If you need I can send you confirmaiton e mails.
May 13, 2024
Unprompted review
Reply from HotelsNest.com
Dear Mr. Emrah Dikici
Thank you for taking the time to share your feedback. We have carefully investigated your concerns regarding your booking, and we would like to address them directly.
Upon reviewing our records, we could not find any reservation matching the name provided in your review. If you indeed have an active reservation with us, we kindly request that you provide us with more details such as your booking reference number or the email address used for the reservation. This will allow us to promptly address any issues and ensure your booking is handled according to your preferences.
We take our reputation very seriously and strive to provide exceptional service to all our customers. As a legitimate website, we prioritize customer satisfaction and work diligently to resolve any issues that may arise.
Please be assured that we are committed to providing transparent and reliable service, and we apologize for any inconvenience you may have experienced. Should you require further assistance or have any additional concerns, please do not hesitate to contact us directly.
Thank you for your understanding.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.