hotelzaza.com Reviews 5

Newly refurbished, smells lovely, nice decor and complimentary tea and coffee. Good gym area. Spent two nights for work and loved it.

Great all the way around! Service, food, atmosphere … Houston, Dallas … I’ve loved it every time.

I've stayed at ZAZA in Houston several times, Dallas once and it's a great experience each time. The food is great and the atmosphere is really fun. The entire family loves it.

Imagine a scenario where you booked one of the top rooms in a very expensive hotel. You decide to treat your spouse to a time of relaxation from the spa at that luxurious hotel, so it's pricey but you feel like it's worth it. Worth it because it's the memory that you want to share with your significant other..... and it happens to be her birthday.

You make the arrangements. You get there and go for your couple's massage. The plan is to get the massage then go up to your room for rest. After the massage they tell that the room isn't ready, so you don't mind waiting for a minute. Now, enough time go by that they offer you a drink at the bar because the room still isn't ready. You turn it down and go for a walk instead in the beautiful down town air. You come back about an hour later and they tell you the room isn't available and offer you a lower level room. You would think it's obviously absurd how that sounds after the planning of your special moment. So, this was what i received as an empathy parting gift. A bag of souvenirs as a gift. The expensive massage that I would've never gotten of it was just to get out of the house. Then it was the voucher to vibe back at a later time. You think this would be the end to my complaint SMH.

I set up the same arrangement as before and this occasion was new year's eve.
Top of the line room.... fancy massage. This situation played out the very same was as before.

Do, hotel ZaZa thinks some one that lives in the same city comes there to pay for a massage and return to their home? Here is the most important part about this whole scenario. The voucher that was given to return has an expiration. If i keep returning to hear this unacceptable excuse time and time again. Seems like a good way to not honor it before the expiration SMH. You be the judge.

I don't usually put negative reviews out but this is shows me that this is the norm. So I'll leave this up for the fortune 500 companies that I'm connected to. All organizations that I'm apart of and partner. Plus the regular customers that take reviews seriously, such as myself.

Ordered a bottle of vodka and some beer up to a room after spending quite a lot on a wedding earlier that night as well as 10+ rooms for guests. The beers were listed at $6 ea on the menu - reasonable. But the bottle of vodka was not listed on the menu so they charged $250 for a $40 bottle of Grey Goose. They tried to disguise the gin charge as “Open Liquor” charge and tacked on a $120 delivery fee. All this to roll a cart to the door of the room.