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Hotmart Reviews 2,387

TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I would give ZERO stars if I could. Do better HOTMART. I purchased 3 classes from Apolo Media on Instagram Apolo Media Petalune, Apolo Media Pomaria, and Apolo Media Bella Flora and it was billed thro... See more

Company replied

Rated 5 out of 5 stars

Ho acquistato la versione digitale del libro "700 Ricette senza zucchero e senza glutine". Tutto ok grazie. Chiedo se è possibile avere anche l'edizione cartacea, oppure se esiste solo il download o... See more

Company replied

Rated 1 out of 5 stars

Ordered a digital copy of The Elegance Code from Hot Mart on March 2, 2026. It’s been over two months and I have not received the product. Have not received any responses to my emails for Hel... See more

Company replied

Rated 5 out of 5 stars

The AI agent answered me promptly, but information was missing. I turned to a human attendant (David) and he quickly solved my doubts. Unfortunately, I couldn't solve what I wanted, because apparently... See more

Company replied

Company details

  1. Internet Marketing Service

Written by the company

We empower people to share their knowledge and conquer the world. Hotmart is a complete ecosystem where creators build, sell and scale their digital businesses while delivering quality learning experiences. Hotmart. For real.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Prélèvement frauduleux

Pareil que les avis précédents: Prélèvement sepa de 1053.95 € alors que je n'ai jamais eu a faire avec cette société...
Replying to hotmart answer below
I NEVER PURCHASED ANYTHING from you and had to claim back at my bank the unauthorized debit that was made on my account. Your story is not the good one

November 18, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Jean,

We are sorry that you had this negative experience when purchasing a product through our platform. I would like to emphasize that Hotmart does not perform and does not condone this type of procedure.

Thank you for bringing this to our attention. Sales of the product in question have already been closed, and a refund for your purchase has been requested.

If you need help, contact our Support Team through this link: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS - don't fall for this - you'll receive nothing in return for your payment.

September 12, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Christine,

We requested your purchase/account details to identify you in the system and better assist you, however, we haven't received a response.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Rated 1 out of 5 stars

They canceled me but refused to refund

They canceled me but refused to refund. They are very rude and told many different stories. I do have copies to prove what they did and didn't do if someone can tell me if I can post them. As far as the star rating if possible it would be a -10. Horrible company to try to work with. Did receive refund but their response is incorrect. I did contact who they said and was told they could find no record. My bank is why I received the refund, not Hotmart.

October 5, 2025
Unprompted review
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Reply from Hotmart

Hi Beverly,

It seems you contacted the Producer's support team directly as we have no record of your contact with Hotmart. In any case, we've processed your refund request for product "First Entry" as requested and you can track its progress here: https://refund.hotmart.com/tracking.

If you need help, please contact our Support Team through this link: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 1 out of 5 stars

I need a refund cause I am not…

I need a refund cause I am not satisfied it saids can't find it but the money is pulled from my account

November 7, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Amanda,

We requested your purchase/account details to identify you in the system and better assist you, however, we haven't received a response.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Rated 1 out of 5 stars

Scam.

I was expecting to do amazon surveys. They requested a one off payment to prove I was genuine and that it would be refunded after doing 2 surveys. But in the process they took three different payments
£16.80, £32.40, £22.80

I'm requesting a full refund.

November 7, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello, Beverley!

We requested information about your purchase to locate it in our system and analyze your request. However, we haven't received a response.

Please send a message to our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Rated 1 out of 5 stars

I was scammed by a company using their…

11/7/25. I was scammed by a company using their services called Start Digital System. They are using deepfake ai of Mr Beast to offer a fake opportunity to make more money reviewing videos. Embarrassed to say I fell for it. I’m still waiting on a refund. It’s only been a day so I’m hoping they will soon. Be very careful folks. The deepfake ai is getting wild.

Edit: 11/10/25. It’s now been 3 days and i still haven’t gotten the refund and only have this message when I track it: “Payment schedule: In the current or the next invoice.” They reply to people on here, but until I actually get the refund back I’ll keep updating this, because they could just be being “nice” and responsive, just to not lose business, but not to actually do the right thing and refund money. I’ll even leave a whole new review in the next 2 weeks. I’ll keep the people up to date on what happens with me, via here and Reddit and anywhere else I can.

Edit: 11/15/25. I am happy and thankful to say I did finally get the refund from the company. I had some doubts but was hoping and it did come thru. Thank you to Hotsmart and hopefully they’ll be very careful with the businesses they work with and we as consumers can do our part to notify them of any corruptions. They proved, atleast to me, they do try.

November 4, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello Luke!

We are sorry that you had this negative experience when purchasing a product through our platform.

I've verified that the refund for your purchase has already been requested, and you can track its progress here: https://refund.hotmart.com/tracking

We have also already taken steps to prevent further sales of this product on our platform.

Best regards,
Hotmart Team

Rated 1 out of 5 stars

You people don't deserve even one star

You people don't deserve even one star. That's how pathic you all are. building peoples hopes up with a product that could help them get out of debt, Offering this big bullshit promise, holding these poor people to listen to every word till the end or you will lose out. Yes well we did wait until the end, believed every word you said only to be ripped off by scum like you. You all should be found out and arrested. How do you sleep at night. The devil will surely find you all one day and take you down.

November 7, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello, Teri!

We are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.

Please, contact our Support Team through this link so we can assist you: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 1 out of 5 stars

they got me

they got me. i followed the on screen instrutions, n waited for something to further me along in this process and nothing "crickets".

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

I hope you feel proud of your 1-star…

I hope you feel proud of your 1-star review!! I have never understood why people who put in this much time and effort couldn't do it legitimately to help themselves and the people who really need help right now. It is a shame, and now your company is shit. You can use the excuse that you're not the creator; however, you are complicit in them scamming people, and if I had to guess, you're the ones doing this shit.

November 5, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi, Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is. Our team of developers works every day to ensure the best security for our customers.

You can tell us more details by contacting us through this link: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Rated 1 out of 5 stars

If I could give this a -1 million stars…

If I could give this a -1 million stars review I would. I DID NOT authorize charges from my account on this and when I disputed it with my bank I was denied. I am SOOOOOOOO angry that this is an AI powered scam that we cannot feel safe that our money is protected. I will tell anyone I can what garbage this is and I am closing the account with my bank. It is really sad that we have to live like this. Every dollar I have counts and for them to take my money and offer no real solution.

October 31, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello, Amanda!

We are sorry that you had this negative experience when purchasing a product through our platform.

We have identified that the purchase of the products: "Right Mindset", "MorphX Print" and "Quantum Print" has been cancelled. Therefore, no new recurring charges will be generated. The refund process has also been completed on our end.

Best regards,
Hotmart Team

Rated 5 out of 5 stars

Excellent platform

Hotmart also stands out for its creativity and constant pursuit of innovation. New tools, features, and formats are frequently released, always with the goal of boosting the digital product market and providing practical, intelligent solutions for those who create and consume knowledge.

More than just a platform, Hotmart is an ecosystem that inspires, connects, and transforms ideas into real results.

September 12, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi, Fabio!
Thank you for sharing your review. Your feedback helps us maintain quality. Count on us and whenever you need anything, we’re available through our official support channel: https://help.hotmart.com/en/contact-us

Rated 3 out of 5 stars

Scammed

I didn't know that this site was for some eCourses instead of making money on TikTok. I'm still Waiting on my refund. This isn't what I was signing up for. Now I have to wait to be able to buy groceries. This sucks.

October 29, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Gwendolyn! Please send a message to our Support Team through this link so that we can help: https://help.hotmart.com/en/contact-us

Rated 1 out of 5 stars

0 STARS

0 STARS! I ALSO GOT AN AD ON INSTAGRAM FROM DWAYNE JOHNSON SAYING THAT PEOPLE WERE NEEDED TO ASSIST THE ADVERTISING COMPANIES TO SAY WHETHER IT WAS A GOOD AD OR NOT AND YOU WOULD BE PAID FOR IT. IT GAVE ME LIKE $278, OR SO IT SAID! I NEVER GOT PAID AND I DID EVERYTHING THEY WANTED ME TO DO AND THERE HAS BEEN SOO MUCH MONEY TAKEN OUT OF MY BANK ACCOUNT, IT IS CRAZY! I WANT THAT MONEY BACK! I AM DISABLED AND HAVE IT HARD ENOUGH AND THIS WAS A SCAM!!! I HAVE A PICTURE FROM MY CARD INFORMATION ONLINE SHOWING HOW MUCH THEY TOOK! IT WAS A LOT MORE THAN I THOUGHT THEY WOULD EVER TRY! IT IS ALL FRAUDULANT!! I WANT MY MONEY BACK NOW!!!

October 31, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello, Carie!

Hotmart is made up of people just like you: who care if a service is safe and reliable. We are the main digital product distribution platform in Brazil. Therefore, we work seriously because we know how important the security of your data is.

Our team of developers works every day to ensure the best security for our customers. We have a set of powerful factors that provide security so that your data is not used by third parties.

You can tell us more details by contacting us through this link: https://help.hotmart.com/en/contact-us

We look forward to hearing from you!

Rated 1 out of 5 stars

Hotmart are scammers I’m trying to…

Hotmart are scammers I’m trying to cancel my subscription it’s lie if u pay 47 dollars and u answer question u can make 278 and u get also the 47 back with the first 10 minutes I been trying to get my 47 back no response next step I’m reporting this to the better business bureau to let them know how this business is defrauding people

October 30, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Jacqueline! I hope you're doing well!

We are sorry that you had this negative experience when purchasing a product through our platform.

I successfully requested a refund for your purchase today and it will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase, ok? You can track your refund request here: https://hotm.art/89LoxXG

We’re available through our official support channel: https://help.hotmart.com/en/contact-us

Kind regards,
Hotmart Team

Rated 5 out of 5 stars

Great platform

Great platform. Reliable and easy to use.

October 2, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Daniel!

Thank you for sharing your review. Your feedback helps us maintain the quality of our services. You can count on us and whenever you need anything, we are available through our official support channel: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 5 out of 5 stars

It’s a great company.

It’s a great company with the best humans.

October 30, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Aguado!

Thank you for sharing your review. Your feedback helps us maintain the quality of our services. You can count on us and whenever you need anything, we are available through our official support channel: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 5 out of 5 stars

Good app and support experience

I was positively surprised with the support of the company! Their app is very good for watching all the videos os my classes. It even works offline. Do not understand the reviews here, my experience was very positive, including the support assistance that I had . Special thanks to Joe who helped me a lot.

October 1, 2025
Hotmart logo

Reply from Hotmart

Hi Nathalia!

Thank you for sharing your review. Your feedback helps us maintain the quality of our services. You can count on us and whenever you need anything, we are available through our official support channel: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 5 out of 5 stars

Hotmart is a great company

Hotmart is a great company, I've had awesome experiences every time I acquired digital products using credit card and other payment methods. Trustworthy!

August 31, 2025
Hotmart logo

Reply from Hotmart

Hi Frederico!

Thank you for sharing your review. Your feedback helps us maintain the quality of our services. You can count on us and whenever you need anything, we are available through our official support channel: https://help.hotmart.com/en/contact-us

Best regards,
Hotmart Team

Rated 1 out of 5 stars

I wish I could give 0 stars

I wish I could give 0 stars. I was trying to sign up to make extra money. My account was charged $37, $67, and $47 back to back. Then they send an email saying that my card was declined and membership canceled. I contacted my bank and find the 3 charges. What a scam!!

October 31, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hi Beverly! I hope you're doing well!

I verified that the charges are related to the purchase of the products Elevate Community and Elevate.
I successfully requested a refund for your purchase today and it will be processed smoothly within 7 days, as per the terms agreed upon at the time of purchase, ok?
You can track your refund request here: https://hotm.art/89LoxXG

Kind regards,
Hotmart Team

Rated 1 out of 5 stars

Hotmart is a scam!!

This company might want to review who uses them. I was on TikTok and this video of a woman claiming if we can see her we were chosen to earning some "easy cash". Then when you click you are sent to a page with Dwayne Johnson claiming you can get paid answering questions for YouTube. All you have to do is pay 24 dollars. I was fine with paying the 24 until more money came out! 59 and then 80 AND it wasn't for what the advertisement talked about. It was downloading classes ebooks for TextileAcademy, Food, and something else. Its stealing people's money under false pretenses thats pissing people off. I have emailed and trying to get my refunds im so mad at myself for believing crap on the internet. BAD COMPANY!!!!
Edit One day no responses from this company at all. Someone from this company needs to start responding!
Edit yet again NO ONE from this company is responding to my emails!
Day 3 no responses from this horrible company. On their page where you can track your refund or ask their help center questions. It doesn't work if when you ask in English it switches back to Portuguese when it answers!!! So very shady I hope you guys lose your business! I want my money BACK!

October 26, 2025
Unprompted review
Hotmart logo

Reply from Hotmart

Hello Candice, we are sorry that you had this experience. However, Hotmart is a platform for content creators that hosts and distributes digital products. The Course Producer is responsible for the content, promotion, delivery method, purchase warranty period, and other settings.

We haven't identified any contact with our Support team, but I verified that you have already managed to request a refund for your purchases. Don't worry! Your refund will be completed within 7 days. For more information, our team is available through this form: https://help.hotmart.com/en/contact-us

Kind regards,
Hotmart Team

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