The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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Brilliant service fast delivery and my…
Brilliant service fast delivery and my fridge freezer is perfect thanks guys
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that you received brilliant service and fast delivery. It's wonderful that your new fridge freezer is perfect. Thank you for your kind feedback!
Within time
Within time. Absolutely fantastic. Two gorgeous guys, well turned out and wagon spotless. washing machine down into my kitchen right next to where it was to be connected. Packaging away, gave guidance on how to connect my machine. Helped me with the old machine. Could not have asked for more. I plumbed in the machine and loads of washed clothes. Good job, next day no water all day. Marj Fogg
July 10, 2026
Reply from Hotpoint
We are so pleased to hear about your positive delivery experience and that our team was so helpful with your new washing machine and the old one. We understand your frustration regarding the water issue the next day and hope it was resolved quickly.
Prompt delivery and pleasant operatives…
Prompt delivery and pleasant operatives who were also efficient.
July 4, 2026
Reply from Hotpoint
We're so pleased to hear that your delivery was prompt and that our team was both pleasant and efficient. Thank you for your kind feedback!
Great service from start to finish
Great communication and clear from start, booked in online for delivery day so no need to speak to anyone.
Let me know the day before within a 3 hour time slot, morning of delivery I received a call when they were 15 mins away.
Delivery it self was smooth and quick. Man left new dishwasher in my kitchen,I signed job done.
Great service start to finish
July 10, 2026
Reply from Hotpoint
We're so pleased to hear about your excellent experience from start to finish! It's wonderful that our communication, online booking, and delivery process were smooth and efficient. Thank you for your positive feedback.
Delivered on time.ul.10year parts…
Delivered on time.helpful.10year parts guarantee for free.excellent.1 year warranty.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear your delivery was on time and that you found our service helpful. It's wonderful that you're happy with the guarantee and warranty. Thank you for your excellent review!
Delivered in the time slot
Delivered in the time slot. Was very helpful. Took the old appliance away.
July 3, 2026
Reply from Hotpoint
We're so glad to hear our delivery team was helpful and efficient with your appliance removal! Thank you for your positive feedback.
Reply from Hotpoint
We're delighted to hear that everything was great and arrived on time. We truly appreciate your positive feedback!
Quick delivery and I was kept updated…
Quick delivery and I was kept updated on when my washer & dryer was being delivered which was narrowed down to a 3 hour window.
Both items were installed and tested by delivery team quickly and efficiently.
A+++
June 29, 2026
Reply from Hotpoint
We're so pleased to hear about your positive experience with our delivery service. It's wonderful that you were kept updated and that the installation of your washer and dryer was quick and efficient. Thank you for your kind feedback!
A 7 month old washing machine that has…
A 7 month old washing machine that has had 4 call-out/repairs taking 4 weeks to fix has broken again. After 3 hours on the phone getting cut off 3 times and talking to AI and web chat was promised a call back and didn’t happen I finally got through to customer resolutions team. From the advice of my last engineer I was told if it went wrong again it would need a new machine but apparently I need another engineer visit to confirm this. So it will be 5 working days wasted and half a day today.
Whilst all the people I’ve dealt with today have been very helpful I’ve found the overall process extremely poor and it’s cost me 5 days of holiday and over 4 weeks without a washing machine!
I would steer clear of any Hotpoint or Beko products as the engineer told me this was a common problem with this machine but would rather waste your time than replace it.
July 13, 2026
Unprompted review
Reply from Hotpoint
We are very sorry to hear about the ongoing issues with your washing machine and the extremely frustrating experience you've had with repairs and customer service.
We understand how disruptive it is to be without a washing machine for so long and the inconvenience of repeated engineer visits. We appreciate you bringing this to our attention.
I have requested details so we can look into this
**Update**
Hello Matthew
Thank you for providing the details we requested. Using these a member of our team has contacted you this morning to discuss the situation however unfortunately they were not able to speak with you.
A voicemail was left outlining the reason for the call and the resolution we have offered. If you could please contact us back through the following platforms a member of our team will be able to provide the full details to you
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Faulty Oven Door Hinge – SA2 540 H IX
I am extremely disappointed with the failure of the door hinge on my Hotpoint SA2 540 H IX oven.
The hinge has somehow flipped back into itself and cannot be returned to its normal position without damage to the component. In my view, a door hinge should not be capable of moving into a position where it becomes unusable during normal operation, which suggests a design or manufacturing fault.
When I checked the Hotpoint website, the replacement hinge is listed as out of stock. The fact that this part is unavailable raises concerns about whether this is a common issue affecting this model.
Although Hotpoint advertises a 10-year parts guarantee, I have been informed that I would still need to pay for a call-out and labour charge to replace a part that I am perfectly capable of fitting myself. This effectively means I am being asked to pay extra to benefit from a warranty that should cover the defective component.
I do not believe it is reasonable for customers to bear additional costs when a part has failed prematurely and appears to suffer from an inherent fault. I would therefore like Hotpoint refund me for the part I had to purchase online to replace this fault.
July 13, 2026
Unprompted review
Reply from Hotpoint
We are very sorry to learn about the issues you experienced with your oven door hinge and the concerns you've raised regarding its design and the availability of replacement parts. We understand your frustration with the warranty terms and the additional costs involved. This is certainly not the experience we want for our customers.
I have requested some details so we can look into this
****
Update
Hello,
I have looked into this please contact our Parts Admin team on 03448 225 225 so they can advise
Reply from Hotpoint
We're so pleased to hear you're happy with your new machine. Thank you for sharing your positive experience with us!
fixed in 5 days
booked online , next day attended / parts ordered and fixed within a week. great service as always.
July 13, 2026
Reply from Hotpoint
We're so pleased to hear that you were able to book online and that your parts were ordered and fixed within a week. It's wonderful that you experienced great service as always!
The Engineer was very knowledgeable.
July 7, 2026
Reply from Hotpoint
We are so glad to hear that our engineer was very knowledgeable. Thank you for sharing your positive feedback with us!
It's not worth!!!
The fridge doesn't cooler enough, even putting the settings on max, is very cheap product. You have what you paid for. I have the fridge for 3 days and not happy.
Probably I will return if the fridge isn,t cooling properly.
July 10, 2026
Reply from Hotpoint
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
I was happy for hotpoint to contact me…
I was happy for hotpoint to contact me in good time cause it was hot weather and my appliance fridge freezer was delivered all my shopping was going off thanks
July 6, 2026
Reply from Hotpoint
We're so pleased to hear that we were able to contact you in good time and that your fridge freezer was delivered promptly, especially with the hot weather! Thank you for your wonderful feedback.
Installers unable to install the…
Installers unable to install the fridge/freezer and top of fridge/freezer damaged. We had to install ourselves. We paid £90 for installation
July 9, 2026
Reply from Hotpoint
Hi Nina,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with the installation of your fridge freezer and the damage you have reported. We understand how disappointing this must have been, especially after paying for the installation service.
We'd like the opportunity to look into this and discuss your concerns further. Please contact our team on 03448 111 211, and one of our advisors will be happy to assist you.
We apologise for the inconvenience caused and appreciate the opportunity to put things right.
Kind regards,
Mohammed
Reply from Hotpoint
We're so glad to hear that you experienced a fast response and great support from our team. Your positive feedback is truly appreciated!
I received a phone call 30 minutes…
I received a phone call 30 minutes before my washing machine arrived. The 2 gentleman delivering and installing my new appliance were cheerful, friendly and efficient. I felt completely at ease with them being in my home.
July 9, 2026
Reply from Hotpoint
We're so pleased to hear about your positive delivery experience! It's wonderful that our team was cheerful, friendly, and efficient, making you feel at ease. Thank you for your kind words.
Reply from Hotpoint
We're pleased to hear that our communication regarding your delivery time was good. Thank you for your positive feedback!
Reply from Hotpoint
We're so pleased to hear you received excellent service and found brilliant value for money. Thank you for your wonderful recommendation!
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