The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
Company replied
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Review summary
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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The staff were very helpful and polite…
The staff were very helpful and polite and knew exactly what had to be done.
July 6, 2026
Reply from Hotpoint
We're so pleased to hear our staff were helpful and polite, and that they knew exactly what was needed. Thank you for your wonderful feedback!
Reply from Hotpoint
We're so pleased to hear that our team arrived as expected and provided a very professional service. Thank you for your kind feedback!
Great service 👏
On time put where I wanted unwrapped it very helpful respectful top job 😊😊😊
July 7, 2026
Reply from Hotpoint
Thank you for taking the time to leave such a wonderful review! We're so pleased to hear that your delivery was on time and that our team was helpful and respectful.
Reply from Hotpoint
We're so pleased to hear you received good service, that your delivery arrived on time, and that our engineer was nice. Thank you for your kind feedback!
Reply from Hotpoint
Hello, thank you for your review!
We’re pleased to hear you’re happy with the service you received from us. If there’s anything more we can do, please don’t hesitate to get in touch.
Kind regards,
Ellen
Good customer and delivery services
July 6, 2026
Reply from Hotpoint
We're so pleased to hear that you had such a positive experience with our customer and delivery services. Thank you for your kind words and positive feedback.
Friendly
Friendly, patient, advice on what to do on using a new appliance. Tidied up and before leaving.
July 6, 2026
Reply from Hotpoint
We're so glad to hear our team provided helpful advice and left your space tidy. Thank you for sharing your positive experience!
The delivery driver was very nice and…
The delivery driver was very nice and helpful and my dishwasher is working perfectly
July 6, 2026
Reply from Hotpoint
We're so pleased to hear that your delivery driver was nice and helpful, and that your new dishwasher is working perfectly. Thank you for your wonderful feedback!
Great washing machine
Great washing machine. It’s the first time I’ve gone digital. Still trying to figure out how to implement fabric softener into was cycle. Overall just very happy with my new replacement. Thank you.
July 10, 2026
Reply from Hotpoint
We're so glad to hear you're happy with your new digital washing machine! We understand there can be a learning curve with new features, and we appreciate your positive feedback.
Very friendly and professional men who…
Very friendly and professional men who delivered and installed the washing Machine. They even took their time to explain everything and the warranty.
July 4, 2026
Reply from Hotpoint
We're so pleased to hear our team was friendly and professional, taking the time to explain everything about your new washing machine and its warranty. Thank you for your wonderful feedback!
Reply from Hotpoint
We're delighted to hear that our engineer was efficient, helpful, and friendly. Thank you for taking the time to share your positive experience!
Great delivery service
Easy website to use, delivery was arranged within the week, great communication and a phone call on the day. Delivered safely.
July 2, 2026
Reply from Hotpoint
We're so pleased to hear that you found our website easy to use and that your delivery was arranged and completed safely within the week. It's wonderful that our communication, including the phone call on the day, was appreciated!
I was very happy with the service and…
I was very happy with the service and delivery. The electrician did a good job installing the stove . All is in working order . Thank you .
July 10, 2026
Reply from Hotpoint
We're so pleased to hear you were happy with the service and delivery, and that our electrician did a great job with the stove installation. Thank you for your feedback!
Very efficient installation.
July 10, 2026
Reply from Hotpoint
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
They were very precise in their time…
They were very precise in their time and very kind and polite.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that our team was precise with their time and very kind and polite. Thank you for your wonderful feedback and the 5-star rating!
Excellent delivery service
Excellent delivery service, very pleasant delivery driver, good communication regarding delivery time
July 3, 2026
Reply from Hotpoint
We're so pleased to hear you had an excellent delivery experience and that our driver was pleasant. Thank you for highlighting our good communication regarding delivery times!
Installation and removal of old cooker didn't happen.
My new cooker didn't get installed and the old cooker didn't get taken away even though i paid for this service. I was told by the delivery team i would get an automatic refund for the money i paid for the installation and removal of old cooker but I never got one.
July 6, 2026
Reply from Hotpoint
We are sorry this experience has let you down. Please reach our team on 03448 111 211 so we can support you.
Reply from Hotpoint
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us
Very professional on time delivery
Very professional on time delivery
And dishwasher is really good 👍
July 9, 2026
Reply from Hotpoint
We're so pleased to hear that your delivery was on time and very professional. It's wonderful to know you're happy with your new dishwasher!
Reply from Hotpoint
We're so pleased to hear that you experienced good communication and customer service. Thank you for your positive feedback!
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