The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
Company replied
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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The Engineers was excellent
The Engineers response rime was excellent.
He was professional and helpful and sorted the issue
July 13, 2026
Reply from Hotpoint
We're so pleased to hear our engineer's response time was excellent and that they were professional and helpful in sorting out the issue. Thank you for your feedback!
The washing machine was delivered in…
The washing machine was delivered in the time slot given and we received a 15 minute warning phone call.
The gentlemen who brought the washing machine handled it with care and left it where we asked them too.
Thank you
July 10, 2026
Reply from Hotpoint
We're so pleased to hear your washing machine was delivered within the given time slot and that our team provided a warning call. It's wonderful that they handled it with care and placed it where you requested. Thank you for your kind feedback!
Reply from Hotpoint
We are so pleased to hear that you found our product easy to use. Your positive feedback is greatly appreciated.
Reply from Hotpoint
We're so pleased to hear that your delivery was professional and friendly. Thank you for taking the time to share your positive experience with us!
Reply from Hotpoint
We are pleased to hear that your item arrived on time and is working well for you.
Nice polite men.did the job cleanly and…
Nice polite men.did the job cleanly and made sure all was OK before they left.
July 3, 2026
Reply from Hotpoint
We're so pleased to hear that our team was polite and did the job cleanly, ensuring everything was satisfactory before they left. Thank you for your wonderful feedback!
Engineers took the time to explain…
Engineers took the time to explain things to my elderly mother. Was patient with her make sure she understood what was happening
July 13, 2026
Reply from Hotpoint
We're so pleased to hear our engineers took the time to explain things clearly and patiently to ensure understanding. Thank you for your wonderful feedback!
Reply from Hotpoint
We're so pleased to hear that you found our engineer knowledgeable and our service prompt and courteous. Thank you for your kind words!
New washing machine
Really happy with the service - delivered our new washing machine smoothly and installed very quickly!
June 12, 2026
Reply from Hotpoint
We're so pleased to hear that your new washing machine was delivered smoothly and installed very quickly. Thank you for your wonderful feedback!
Really helpful friendly delivery guys
Really helpful friendly delivery guys
Well impressed with the service 💯
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that our delivery team was friendly and helpful, and that you were well impressed with the service! Thank you for your wonderful feedback.
Great experience
Great experience. Dishwasher does what it say on the tin! Installation was smooth and simple, no issues at all. Would recommend.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear you had such a great experience with your new dishwasher and that the installation was smooth and trouble-free. Thank you for your recommendation!
Damaged returning ,got to wait for…
Damaged returning ,got to wait for refund, had to order a new one ,got to arrange pick up of old one
July 10, 2026
Reply from Hotpoint
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Constant communication with hotpoint…
Constant communication with hotpoint was excellent and very informative
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that our communication was excellent and very informative. Thank you for sharing your positive experience with us!
The delivery men were on time
The delivery men were on time, and they telephone me 20 minutes prior the delivery. They were very polite and efficient, hence top marks.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that our delivery team was on time and gave you a call before arriving. It's wonderful to know they were polite and efficient. Thank you for your top marks!
Washing Machine delivery and fitting.
Terence the guy who delivered and fitted the washing machine was extremely helpful and did a great job. Thank you!
July 8, 2026
Reply from Hotpoint
We're so pleased to hear that our team member was extremely helpful and did a great job with your washing machine. Thank you for your kind feedback!
Reply from Hotpoint
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us
Efficient replacement of a dishwasher
The old washer was quickly removed, and the new one installed - so fuss, no bother.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that the removal of your old washer and the installation of your new one was a smooth and hassle-free experience. Thank you for your feedback!
Good Delivery Experience
Delivered on time, fitted efficiently and old appliance removed without any fuss. God experience
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that your delivery was on time and that our team efficiently fitted your new appliance and removed the old one without any fuss. Thank you for your wonderful feedback!
Excellent customer service.
Delivery and recycle service were excellent! Arrived on time and were able to remove the old AEG fridge freezer and brought in the new Hotpoint Fridge Freezer after carefully taking off the packaging so it could fit through the back door. The new Hotpoint fridge freezer is much quieter and looks great in our kitchen.
July 10, 2026
Reply from Hotpoint
We're so pleased to hear that our delivery and recycling service was excellent and that our team arrived on time. It's wonderful that they carefully managed the delivery of your new Hotpoint fridge freezer, and that you're enjoying how quiet it is and how great it looks in your kitchen.
Reply from Hotpoint
We're so pleased to hear that your delivery was fast and seamless. Thank you for taking the time to share your positive feedback with us!
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