Firstly, upon calling the registration tel nbr the man who answered was polite, helpful etc, I couldn't fault him. What I didn't like was instead of getting on with the registration of my appliance... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary. seems the sales girl made it sound like the product has no chance at all of l... See more
Company replied
It was just a blatant upsell, rather than an easy registering of applicance. Having commissioned based staff dealing with it, is not a good experience.. couldn’t say no thank you enough times.
Company replied
Took an age to get through to a human to speak to. When I did, I was asked the same information several times over. The advisor wasn't listening and was boardering on couldn't be bothered. Resolved is... See more
Company replied
Company details
Information provided by various external sources
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Contact info
United Kingdom
- 03448 224 224
- hotpointservice.co.uk
2.7
Poor
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped by speaking to a human…
I was helped by speaking to a human being. She explained every thing and was very helpful. Please do not have this service transferred to stupid AI. In fact I order my cooker by way of telephone. I was given very helpful advice and assistance with ordering my hotpoint cooker.
July 7, 2026
Reply from Hotpoint Service
We truly appreciate your wonderful feedback! We are so pleased to hear that our team provided such helpful and clear assistance with your cooker order. We value your preference for human interaction and are committed to ensuring excellent service. Thank you for sharing your positive experience with us.
Extremely poor customer service please do not use them
I called to complain about the service provided. Spoken rudely to by staff. No active complaint service(im serious) false information provided totally contadicting the consumer rights act. I would like to add to this. Ive quoted to them the right to refuse act. They refuse to acknowledge this even though im asking them specifically for a new appliance or refund as the machine was delivered faulty and reported within a couple of days to them. Im well within the 28 days covered by the act. I am therefore stating publically and in writing that i would like a new appliance or a refund under the right to refuse act. I would like hotpoint to confirm in their response which they will never publically do, confirm what their process is in regard to replacing or refunding a purchase within 28 days of purchase. Despite me complaining about the 28 day team and the way their staff speak to people they referred me back to them refusing to acknowledge my request under the act. Ive now gad to open a case with trading standards.
July 10, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Very competent customer services…
Very competent customer services advisor. Talked me through the registration process. She had a great sense of humour, chatty and very able. Good experience and fast and efficient.
July 9, 2026
Reply from Hotpoint Service
We're so happy to hear our advisor provided such excellent and efficient service, making your registration process a positive experience. We truly appreciate your kind words and valuable feedback!
Reply from Hotpoint Service
We are so glad to hear that our online registration process was straightforward for you. We appreciate your positive feedback!
A very long drawn our process
A very long drawn our process, involving more time hanging on the line than solving the problem.
July 10, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
Reply from Hotpoint Service
We're so glad you found our service easy and informative, and that it instills confidence for your future. Thank you for your kind words.
Reply from Hotpoint Service
We're glad to hear that you found the registrar appliance easily accessible. We appreciate your positive feedback.
Reply from Hotpoint Service
We're so glad you found our online process simple and easy to complete. We appreciate you sharing your positive experience with us!
Was not happy to register before appliance was delivered.
I was driving and had plans. Was expecting another important call so was not happy to answer the questions while driving as mentally not ready for it.
July 6, 2026
Reply from Hotpoint Service
We understand that being asked questions while driving, especially when expecting another important call, can be inconvenient. We appreciate you sharing this feedback with us.
Quick and easy to register all of my…
Quick and easy to register all of my new appliances, just need the Model and Serial Numbers to hand
July 8, 2026
Reply from Hotpoint Service
We're happy to hear that registering your new appliances was a quick and easy process for you. We appreciate your positive feedback!
The phone was answered promptly and the…
The phone was answered promptly and the man i spoke to was polite, helpful but not pushy in speaking about additional insurance cover
July 3, 2026
Reply from Hotpoint Service
We're delighted to hear about your positive experience with our team member. We always aim for helpful and respectful service. Thank you for sharing your feedback.
Reply from Hotpoint Service
We're glad to hear that you found the process straightforward and efficient. Thank you for your positive feedback!
We can't open the guarantee documents…
We can't open the guarantee documents in the email you sent
July 10, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
It was easy to do
July 9, 2026
Reply from Hotpoint Service
We're so glad to hear that you found the process straightforward and easy. Your positive feedback truly brightens our day!
Reply from Hotpoint Service
We're so glad to hear that you found the sorting and registration process easy! We appreciate your positive feedback.
sales told me it will break
making me register an appliance is normal for warranty. phone number direct to an expectant sales pitch is unnecessary.
seems the sales girl made it sound like the product has no chance at all of lasting longer than 1 year, it will break in 13 months.
maybe so but not a great look for the product
July 7, 2026
Reply from Hotpoint Service
Hi Chris,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience left you feeling this way. We appreciate that the additional protection options offered during the registration process may not have been what you were expecting.
These optional protection plans are available for customers who wish to purchase additional cover, but there is no obligation to do so.
We value your feedback and will ensure your comments are passed on to the relevant team for review as we continue to improve our customers' experience.
Kind regards,
Mohammed
Review
Rang the required number. My details were already on the system. Explained my machine was exchanged/replaced and all the details were amended and are now correct.
July 3, 2026
Reply from Hotpoint Service
We're happy to hear that we were able to assist you efficiently with your machine exchange and ensure all your details are now correct. We appreciate you taking the time to share your positive experience.
Options😫/prices 😵💫given by your employee…
Options/prices given by your employee were excessive, plus noise in background in the call centre.
I thought I lost the ‘will to live’ by the end of the call 😫
July 7, 2026
Reply from Hotpoint Service
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We'd like the opportunity to understand your concerns in more detail and see how we can help. Please contact our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us, and one of our advisors will be happy to assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve your concerns.
Kind regards,
Mohammed
Reply from Hotpoint Service
We're so pleased to hear about your excellent experience with our registration and fitting process! Thank you for sharing your positive feedback.
Awful experience
Awful experience ! They Change my day of repair then didn’t turn up , then unhelpful on the phone and idiotic and after that I tried to cancel my appointment numerous times and then they still came out , I told them I had cancelled it then went away then got il saying theyhadcompleted repair , total bunch of incompetent idiots and there online service total disgrace hope I never have to deal with them ever again ! I will not buy anything hotpoint again so I never have to deal with them !!!!!
July 7, 2026
Reply from Hotpoint Service
We are sorry this experience has let you down. Please reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
so we can support you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.