Hotstarhair.com Reviews 178

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing the wigs as full, soft, and true to length, often noting their natural appearance and ability to hold style and color well. Many consumers highlight the excellent customer service, appreciating the responsiveness and helpful communication. The delivery service is also frequently commended for its speed and efficiency. However, some customers were dissatisfied with their orders, mentioning issues with shipping times being longer than advertised and receiving products that did not match descriptions in terms of color, length, or quality. A few other people also felt that the hair quality was poor, experiencing excessive shedding, tangling, or the hair becoming matted and stiff after a short period.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the hair as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the hair as soft, full, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Users describe ambiguous interactions with order. While some customers praise the smooth process from order... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love shopping with Hotstar Hair! The quality is unmatched ‼️ every wig I’ve ordered has been full, soft, and flawless right out of the package. The hair doesn’t shed, holds style beautifu... See more

Rated 5 out of 5 stars

I ordered a 22 inch reddish brown straight wig a while back and I was highly satisfied. The wig is very beginner friendly for anyone getting into wigs and is affordable. I received lots of compliments... See more

Rated 5 out of 5 stars

Great quality Hair can hold curls and overnight curls for days. I love this so much. I never expect for me to find good quality wigs, but this brand changed my whole perspective. Love the the hair and... See more

Rated 5 out of 5 stars

I heard about this company and the quality wigs they have to offer and immediately had to reach out to them after seeing a wig review on my tiktok page. After seeing the company's tiktok page I had to... See more


4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hot Star Hair Review 💕

I recently tried Hot Star Hair and overall I had a good experience ✨ The wig I received was soft, full, and true to length. The lace was easy to work with and blended well, which made the install pretty simple even without doing too much.

I like that the hair is beginner-friendly and doesn’t require a lot of effort to style 💁🏽‍♀️ It holds a nice look and works well for everyday wear or content.

There was a little shedding, but nothing too extreme. Shipping was also free📦

Overall, I think it’s a solid option if you’re looking for something affordable that still looks good and does the job 💖

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered over 7 wigs from hotstarhair…

I ordered over 7 wigs from hotstarhair because the quality is that good! 10/10. I had never bought a wig from them and was disappointed. I loved every wig! The shipping is fast but sometimes there are delays depending on the weather. If you haven’t bought a wig from hotstarhair this is your sign RUN!

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a brown transparent HD lace wig…

Ordered a brown transparent HD lace wig it arrived and the lace is purple around the band for gluing after multiple times of asking to return item the company have still ignored my request the lace is corse and not soft and wrong colour lace very unhappy customer service is terrible. Overall wig is to a good standard but not able to use as the lace is a burgundy colour and not the same as advertised

March 31, 2026
Unprompted review
Hotstarhair.com logo

Reply from Hotstarhair.com

Hello, Valued customer.Apologize for the negative shopping experience.Our store supports 30-day returns and refunds, We have also contacted you. You can check and contact us via email at support@hotstarhair.com about your order. We would be happy we can help you. Thank you!

Rated 5 out of 5 stars

Love hotstarhair the quality of their…

Love hotstarhair the quality of their 613 is always great never has a smell coming out the bag, takes color really well also holds nice curls all day full root to end little to no shedding bleaches really nicely also true to length maybe even a little longer 10/10 will buy again!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

The wig was great

The wig was great! Minimal shedding! Although the lace could have been better…everything else was perfect 😍.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

This wig company exceeded my…

This wig company exceeded my expectations with its high-quality, natural-looking hair and comfortable fit that lasts all day. The customer service was just as impressive, making the entire experience smooth, reliable, and worth every penny.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I love this hair

I love this hair. It’s so beautiful so thick it doesn’t come with a smell. It’s true to link. I would highly recommend all of my friends and family . Purchased hair from. Hot hair.

March 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look