House Buy Fast Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making interactions pleasant and reassuring. Many people highlight the team's honesty and transparent approach, providing valuable advice without pressure. The service is frequently described as seamless and supportive, with the company going above and beyond to ensure a smooth and stress-free process for customers. Reviewers often express high satisfaction, noting the team's dedication and expertise in guiding them through their needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting a streamlined and... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting the helpfulness and accessibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish! Duncan, Ruby and Tom were all incredibly helpful and always contactable from the moment we listed through to the point of completion. We had some tricky si... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

I honestly couldnt fault this company so far. The customer service, contact with updates, deal has been great. Duncan Fretter listened to my situation, negotiated the end value for the property an... See more

Company replied

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(205)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and efficient initial process

I reached out to House Buy Fast about selling my property and, while we ultimately didn't proceed with the sale, my experience throughout the initial process was genuinely positive. Daniel was responsive, clear and professional — communication was mostly by phone and everything moved quickly. The written offer came through promptly, the terms were explained transparently, and there was no pressure whatsoever. No fees, no hidden catches. For anyone looking for a straightforward cash buyer experience with good communication, they made a good impression on me.

January 13, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for taking the time to share such detailed feedback.
We are really pleased to hear that your experience was positive. Open communication and transparency are at the heart of how we work, so it is great to know that that came across.
Dan will be pleased to read your comments and we are grateful you considered us. If your plans change in the future, we would be more than happy to pick things up again.

Rated 5 out of 5 stars

Spoke to Duncan Great advice given

Spoke to Duncan didn't quite get there, but he offered great advice and he is a genuine nice professional person to deal with. Top marks,, Duncan is a credit to this company his honesty is quite refreshing he gave honest advice with no estate agent blarney

February 20, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for the review, we really appreciate it. Duncan will be very pleased to read your comments. He is genuinely one of the nicest people to deal with and has a deep understanding of the property market, so you can always rely on his advice.

Rated 5 out of 5 stars

Helpful Information Given

Spoke with Duncan about how the process works. He was incredibly helpful about how their process works. Although it turned out not to be what we need right now we were very happy with their professionalism and they were not pushy and accepted this without any pushback.

February 16, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your rating, we really appreciate it. We understand that the solutions we offer are not the right fit for everyone, but we are always here if your circumstances change and you would like to revisit your options.

Rated 4 out of 5 stars

Helpful advice

Your representative that I spoke to understood my situation and gave me some helpful advice that I haven’t had from other property buying companies.

February 17, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your review. We understand that every situation is different, and a one size fits all approach simply does not work when it comes to property.

We are really pleased to hear that you had a good experience with HBF

Rated 5 out of 5 stars

Professional Staff.

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re not there yet but will definitely continue until we are ready to sell up and move. Whilst I am working with one specific agent, I have spoken to at least two others and will advise that they are extremely friendly and professional.

February 18, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for taking time to write the review. We do have the best team! We will be very happy to assist you when you're ready. Appreciate your support.

Rated 5 out of 5 stars

Quick and smooth house completion

We had had a long drawn out experience with another company who just kept putting their offer down. We changed over to HBF who were always sympathetic and helpful to us. They pulled out all the stops to get the house completion done by the promised day. I would highly recommend HBF.

February 15, 2026
Unprompted review
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Reply from House Buy Fast

Thank you so much for your recommendation, it really does mean a lot to the whole team.

Property sales can be challenging, particularly when timelines matter, so we are very pleased we were able to step in and move things forward for you. Thank you again for placing your trust in us.

Rated 5 out of 5 stars

Friendly staff

The man was polite and helpful. He was easy to talk with which made the experience enjoyable.

February 16, 2026
Unprompted review
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Reply from House Buy Fast

Glad you had a positive experience, thank you for the review.

Rated 4 out of 5 stars

Good service

Took longer than anticipated, but generally a smooth process.

October 31, 2025
Unprompted review
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Reply from House Buy Fast

Thank you, appreciate your support!

Rated 5 out of 5 stars

Excellent advice and help today from…

Excellent advice and help today from Tommy regarding my house sale query.
Thank you very much Tommu, very informative and helpful.

February 11, 2026
Unprompted review
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Reply from House Buy Fast

Thank you very much, Tommy will be pleased to read your comment.

Rated 5 out of 5 stars

Great service

Dan played a key role in getting the sale of my house agreed. Throughout the entire process, he was extremely helpful, professional, and proactive. He kept everything moving smoothly, communicated clearly at every stage, and was always available to answer questions. His expertise and dedication made what could have been a stressful experience feel straightforward and well-managed. I truly appreciate his support and would highly recommend him to anyone looking to buy or sell a property.

February 10, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for your kind words and for sharing your experience.
It is great to hear that everything went smoothly. We know how important clear communication and steady progress are when selling a property.
Dan will really appreciate your feedback. Thank you as well for the recommendation, it genuinely means a lot to us.

Rated 5 out of 5 stars

Feeling optimistic about this possibility

Tommy was really friendly and polite, clearly explaning the service that House Buy Fast provides along with the reasons for the % of Market Value offered by them, and the fees they cover. He checked in with me regularly to make sure I was following with what he was telling me.

At no point did I feel like I was receiving a sales-pitch from Tommy - it felt like he genuinely wanted to help me as much as possible. The call ended with me feeling optimisitc about the possibility of selling my flat with this firm.

February 11, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you so much for such a thoughtful feedback. Tommy is a valued team member, you're in great hands. Glad you felt supported , we do believe that clear communication is key to success. If you decide to move forward, we will be here to help every step of the way.

Rated 5 out of 5 stars

Tommy was very professional and made me…

Tommy was very professional and made me feel comfortable doing business with the firm. He explained everything to me in detail. It’s likely we shall do business once I’ve gone through the offer.
Patrick

February 6, 2026
Unprompted review
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Reply from House Buy Fast

Thank you very much for the feedback. We are pleased that you had a positive expeience. If you have any questions while reviewing the offer, Tommy or the team will be happy to help.

Rated 5 out of 5 stars

Tommy did it again

Well Tommy called me back offering several solutions regardjing the sale/letting of my house.
I was very impressed how he went into detail about the options, but simplicity was the key, no big hard to understand words just straight forward English.
Very
Polite, repeatedly made sure I understood what was said and had I any questions, which were answered thoroughly

Thank you Tommy.

February 5, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

That's amazing, thank you so much. We are lucky to have someone so committed as part of our team. Thank you again for the 5 stars.

Rated 4 out of 5 stars

Prompt response and professional

Prompt response and so far the experience is very positive. The only reason I've not given 5 star is that I'm yet to complete the sale (just engaged the company).

February 3, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for the feedback, we will be very happy to assist you further.

Rated 5 out of 5 stars

Quick sale at fair price

Very informative, and very professional, the person I dealt with was very knowledgeable and devoted a lot of time and effort to my enquiry. This was distinctly noticeable as a differentiator when making similar enquiries. ... Highly recommend Chris Lunson to anyone looking to sell their property quickly and at a fair price.

February 3, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for your review. So nice to hear that Chris made the differece. We do have a great team and their knowledge of property market is outstanding. We will be very happy to assist you further.

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