House Buy Fast Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and clear communication, making interactions pleasant and reassuring. Many people highlight the team's honesty and transparent approach, providing valuable advice without pressure. The service is frequently described as seamless and supportive, with the company going above and beyond to ensure a smooth and stress-free process for customers. Reviewers often express high satisfaction, noting the team's dedication and expertise in guiding them through their needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and stating they... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting a streamlined and... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting the helpfulness and accessibility of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish! Duncan, Ruby and Tom were all incredibly helpful and always contactable from the moment we listed through to the point of completion. We had some tricky si... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

I honestly couldnt fault this company so far. The customer service, contact with updates, deal has been great. Duncan Fretter listened to my situation, negotiated the end value for the property an... See more

Company replied

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(205)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Asking for advice from customers

Asking other customers who have given positive reviews - only one or two have completed the sale with them from the reviews. Anyone can update us on whether your initial interactions and positive feedback ended up in actual sales for a good price? We are about to sign a contract with these guys but in a double mind after reading some useful reviews there.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A five star experience

I initially put my property on the market with an Estate Agent. Things happen in life, and suddenly I needed a Plan B. I did lots of research, and spoke to several companies who specialise in buying properties.
I settled on House Buy Fast after a few conversations with Duncan.
Having just successfully finalised the sale, I can tell you it was the best decision I could’ve made.
Duncan was patient, and reassured me throughout the process. Everyone I dealt with at HBF were extremely professional and helpful.
I cannot recommend HBF highly enough, and I’m extremely thankful that they are there if you ever need a Plan B.
Allan Winter

September 5, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you very much for sharing your experience. We are pleased to hear that everything went smoothly and that you felt supported throughout. Duncan and the team will be glad to know their efforts made a difference. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Great helpful service

Still going through the paperwork and house as yet not on market due to lots of issues. Katherine has kept in touch and been very understanding. If the sale goes through as smoothly as the service I will be very happy

September 4, 2025
Unprompted review
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Reply from House Buy Fast

Thank you for taking the time to share your experience. We are so pleased Katherine has been able to support you. We’ll be here to help as things progress and look forward to seeing you through to the next stage.

Rated 5 out of 5 stars

Bobbie Home Sale

Katherine was very helpful and informative

September 2, 2025
Unprompted review
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Reply from House Buy Fast

I will pass your review on to Katherine, thank you!

Rated 1 out of 5 stars

Please Read Before Using House Buy Fast

I feel compelled to share my experience as a warning to others. I deeply regret choosing to work with this company. At first, they were incredibly friendly, said all the right things, and seemed genuinely helpful — which made us feel reassured and confident in signing with them.

However, the reality was quite different:

Very few viewings took place.

We were often not notified when viewings were cancelled.

On several occasions, agents didn’t show up or arrived late.

And most importantly: we were never informed — verbally or in writing (outside of the contract) — that if we walked away and later sold the property to someone they had previously introduced, they would charge a substantial fee and place a charge on the Land Registry.

Yes, this clause was in the contract — and I take responsibility for not reading it thoroughly. However, at no point in any conversation or email correspondence was this significant detail ever mentioned. That omission feels deliberately deceptive and unethical.

Eventually, we walked away and sold through a local estate agent who handled things professionally. But as it turned out, the buyer had previously viewed our property through House Buy Fast — and that triggered their clause, resulting in a large fee.

They initially demanded 2.5% of the sale price. After several discussions, they reduced it to 1.75% — still a considerable amount of money for a service that ultimately didn’t sell our home. This fee is tied to a “unilateral notice” they place on your property through the Land Registry, which is mentioned several times in their contract — but never once was it raised during our dealings with them.

I accept my share of responsibility for not reading the fine print. But I strongly believe this company was not transparent and acted in a way that was not ethical or fair.

April 22, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.

We recognise the importance of being transparent about every part of our service. As you have mentioned, the clause relating to fees when introducing a buyer is clearly written in the contract. This is a standard and common practice in the property secto. However, we understand that relying on the written contract alone was not enough in this case, and we regret that you felt this was not explained clearly.

Every review is a learning opportunity for us. Going forward, we will place greater emphasis on highlighting the importance of reading the contract carefully and on making key clauses clearer during conversations, so that there is no misunderstanding.

We wish you all the best with your property sale and thank you again for your comments, which will help us improve how we communicate with future clients.

Rated 1 out of 5 stars

Be cautious when dealing with this company

Be cautious when dealing with company.
There contract states the MAY apply to land reg telling other people they are interested in your property.
I had no interest in mine, they did not want to buy it and didnt tell me they put notice on my property when you would hope some ethics code of practise of keeping the seller informed of everything ...but clearly not.
I was told I had to run the contract between myself and them to the end but this was in Jan but had to see it through to March no offers no interest or further viiewings . He said we had quite alot if interest .. really , no offers or further viewings ..all lies.
Now he refuses to take the off Land Reg until he knows how much its selling for? The people were nothing to do with his company and this is some 5 months later. So effectively 8 months
So when he tells you he will withdraw you from everything he lied.

Do not go with this company be very cautious. The tatics needs to be governed more to be honest .

January 31, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the feedback. We did arrange a number of viewings and we are in contact with your solicitor to confirm that your current sale is not a buyer introduced by us that may be purchasing your property. This is standard procedure in property and once confirmed that it is not a buyer introduced by us we shall cancel everything at this end.
We are sorry that you are dissatisfied but as soon as we receive a response everything will be quickly resolved for you. Please do not hesitate to contact us should you wish to discuss anything.

Rated 4 out of 5 stars

Dan was so professional throughout the…

Dan was so professional throughout the process, all
Our questions/queries answered in a timely manner.
A credit to your company.

August 1, 2025
Unprompted review
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Reply from House Buy Fast

Many thanks for the kind review, Dan and the team were very pleased to read it!

Rated 5 out of 5 stars

Very Informative

I would like to say a big Thank you to Thomas Evans for a very informative and comfortable telephone conversation this afternoon regarding the potential sale of a property.

He was very knowledgable and followed our call immediately with a follow up email. What great customer service. Thank you

August 15, 2025
Unprompted review
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Reply from House Buy Fast

Thank you for the kind email that Thomas was delighted to see. Glad you had a great experience.

Rated 5 out of 5 stars

Dan was polite

Dan was polite, patient & professional. Every efficient, willing to listen, and would highly recommend using this company. Dan was diligent and helpful, wishing him all the very best, thank you!

August 1, 2025
Unprompted review
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Reply from House Buy Fast

Thank you for the kind words, will pass your feedback on to Dan. Great reviews are very motivating!

Rated 1 out of 5 stars

rip off my property valued at £225,000…

rip off my property valued at £225,000 it is in move in condidion the offered me £145,000 every time i spoke to dunken fetter the price changed all similar companies are the same contacted 20 they all want shutting down

July 15, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for taking the time to leave a review. We understand that the property market can often feel unpredictable, especially when expectations and valuations differ. Every property and situation is unique, and valuations can vary depending on a wide range of factors that shift over time.
We’re sorry to hear that your experience left you feeling frustrated. If anything we communicated was unclear or did not come across as intended, we would welcome the opportunity to speak further. Please feel free to get in touch, and we will do our best to offer further clarity.

Rated 5 out of 5 stars

Home Owner

They were very approachable and friendly on first contact.

July 21, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for the kind words. Pleased you had a good experience.

Rated 5 out of 5 stars

Focused and experienced company

Your company is very focused, full of expertise, straight forward, very efficient, punctual, hardworking, quite helpful and supportive with polite approach, good interpersonal relationship. You don’t like time wasting. You always available. I am very impressed. And special thanks to Alfred
D. Afolabi

July 7, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you! We appreciate your support!

Rated 5 out of 5 stars

Tommy was very informative and went…

Tommy was very informative and went into detail on all options available.
Very polite and was interested in the details of the house and our expectations on the selling process etc., Would definitely recommend you ask for Tommy if using their service as you wont be disappointed

July 4, 2025
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you for sharing your experience with us!

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