Fantastic service from start to finish! Duncan, Ruby and Tom were all incredibly helpful and always contactable from the moment we listed through to the point of completion. We had some tricky si... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.
38 Goring Road, BN12 4AD, Worthing, West Sussex, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Explained the procedure clearly and made me feel confident in choosing them.

Reply from House Buy Fast
Asking other customers who have given positive reviews - only one or two have completed the sale with them from the reviews. Anyone can update us on whether your initial interactions and positive feedback ended up in actual sales for a good price? We are about to sign a contract with these guys but in a double mind after reading some useful reviews there.
I initially put my property on the market with an Estate Agent. Things happen in life, and suddenly I needed a Plan B. I did lots of research, and spoke to several companies who specialise in buying properties.
I settled on House Buy Fast after a few conversations with Duncan.
Having just successfully finalised the sale, I can tell you it was the best decision I could’ve made.
Duncan was patient, and reassured me throughout the process. Everyone I dealt with at HBF were extremely professional and helpful.
I cannot recommend HBF highly enough, and I’m extremely thankful that they are there if you ever need a Plan B.
Allan Winter

Reply from House Buy Fast
Still going through the paperwork and house as yet not on market due to lots of issues. Katherine has kept in touch and been very understanding. If the sale goes through as smoothly as the service I will be very happy

Reply from House Buy Fast

Reply from House Buy Fast
I feel compelled to share my experience as a warning to others. I deeply regret choosing to work with this company. At first, they were incredibly friendly, said all the right things, and seemed genuinely helpful — which made us feel reassured and confident in signing with them.
However, the reality was quite different:
Very few viewings took place.
We were often not notified when viewings were cancelled.
On several occasions, agents didn’t show up or arrived late.
And most importantly: we were never informed — verbally or in writing (outside of the contract) — that if we walked away and later sold the property to someone they had previously introduced, they would charge a substantial fee and place a charge on the Land Registry.
Yes, this clause was in the contract — and I take responsibility for not reading it thoroughly. However, at no point in any conversation or email correspondence was this significant detail ever mentioned. That omission feels deliberately deceptive and unethical.
Eventually, we walked away and sold through a local estate agent who handled things professionally. But as it turned out, the buyer had previously viewed our property through House Buy Fast — and that triggered their clause, resulting in a large fee.
They initially demanded 2.5% of the sale price. After several discussions, they reduced it to 1.75% — still a considerable amount of money for a service that ultimately didn’t sell our home. This fee is tied to a “unilateral notice” they place on your property through the Land Registry, which is mentioned several times in their contract — but never once was it raised during our dealings with them.
I accept my share of responsibility for not reading the fine print. But I strongly believe this company was not transparent and acted in a way that was not ethical or fair.

Reply from House Buy Fast
Be cautious when dealing with company.
There contract states the MAY apply to land reg telling other people they are interested in your property.
I had no interest in mine, they did not want to buy it and didnt tell me they put notice on my property when you would hope some ethics code of practise of keeping the seller informed of everything ...but clearly not.
I was told I had to run the contract between myself and them to the end but this was in Jan but had to see it through to March no offers no interest or further viiewings . He said we had quite alot if interest .. really , no offers or further viewings ..all lies.
Now he refuses to take the off Land Reg until he knows how much its selling for? The people were nothing to do with his company and this is some 5 months later. So effectively 8 months
So when he tells you he will withdraw you from everything he lied.
Do not go with this company be very cautious. The tatics needs to be governed more to be honest .

Reply from House Buy Fast
Dan was so professional throughout the process, all
Our questions/queries answered in a timely manner.
A credit to your company.

Reply from House Buy Fast
I would like to say a big Thank you to Thomas Evans for a very informative and comfortable telephone conversation this afternoon regarding the potential sale of a property.
He was very knowledgable and followed our call immediately with a follow up email. What great customer service. Thank you

Reply from House Buy Fast

Reply from House Buy Fast
Dan was polite, patient & professional. Every efficient, willing to listen, and would highly recommend using this company. Dan was diligent and helpful, wishing him all the very best, thank you!

Reply from House Buy Fast
Quick advice and response as promised

Reply from House Buy Fast
rip off my property valued at £225,000 it is in move in condidion the offered me £145,000 every time i spoke to dunken fetter the price changed all similar companies are the same contacted 20 they all want shutting down

Reply from House Buy Fast

Reply from House Buy Fast

Reply from House Buy Fast
Your company is very focused, full of expertise, straight forward, very efficient, punctual, hardworking, quite helpful and supportive with polite approach, good interpersonal relationship. You don’t like time wasting. You always available. I am very impressed. And special thanks to Alfred
D. Afolabi

Reply from House Buy Fast
Tommy was very informative and went into detail on all options available.
Very polite and was interested in the details of the house and our expectations on the selling process etc., Would definitely recommend you ask for Tommy if using their service as you wont be disappointed

Reply from House Buy Fast
He was pleasant to speak with, succinct and to the point. He put me at ease,with no pressure on selling.
A good experience

Reply from House Buy Fast
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.