Having had several cleaners over the years, it can often be hard to find someone able to meet my criteria. Okeil came on time and carried out all tasks required of him. He checked in at the end of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our cleaner today, Tanisha, who cleaned our house in London EN2 area, was incredibly thorough and went above and beyond. She has many years experience in both regular and deep cleans as well as end of... See more
Company replied
I needed help with cleaning a new home so I chose this company and luckily everything was easy from start to finish. If you are sensitive to bleach you have the option to provide your own items I th... See more
Company replied
Elona has been cleaning at mine for a few months now. A gem! Due to ill health I’m unable to do what I used to. And she helps in this. She is professional, punctual, VERY hardworking, efficient a... See more
Company replied
Company details
About Housekeep
Written by the company
Brillant local cleaners and tradespeople
Vetted and background checked. 5* service. Managed in-app or online. This is Housework that works.
How does Housekeep work?
1. Match: Just enter your postcode. We’ll pair you with the best local professional and give you a price.
2. Manage: Customise, schedule and confirm your booking - for whenever suits you. You’re in full control.
3. Marvel... at a job well done & your lack of stress. Plus there’s no hassle with cash - we’ll bill your card.
What do you get with Housekeep?
Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. With us, you don’t just get quality service – you get Housekeep quality service.
How is Housekeep different?
It’s safer, smarter, simpler. We go out of our way to make the whole process as seamless as possible – so you can transform your home without lifting a finger.
Why should you choose Housekeep?
No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super responsive customer support and a squad of experienced, vetted professionals. This is housework that works.
What about the professionals?
All our professional cleaners & tradespeople are tried and trusted, with at least 6 months’ experience. We interview every professional and do an 8-step background check. We collect reviews and feedback from every booking to ensure 5* quality. And we support professionals 7 days a week, help them find more work, and spend less time travelling between jobs.
Contact info
London, United Kingdom
- housekeep.com
4.6
Excellent
14K reviews
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Very nice I will book again
April 17, 2026
Reply from Housekeep
Welcome to Housekeep, Asen, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!
Reply from Housekeep
Thank you so much for your kind words, Samara! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Service is good, but expensive
We like the service, but we feel there are no offers available. It also seems quite expensive for something as small as a bathroom cleaning service.
April 17, 2026
Reply from Housekeep
Hi Ketan - Thanks for your feedback – we’re glad you like the service.
We have a 2-hour minimum booking to make visits worthwhile for Housekeepers, covering their travel time and ensuring they’re fairly paid. Many customers use the extra time to clean additional areas alongside the bathroom to get better value.
We’re always reviewing pricing to keep the service fair for both customers and Housekeepers.
Great work!
April 14, 2026
Reply from Housekeep
Thank you so much for your kind words, Jordan! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Reply from Housekeep
Thank you for the great feedback, Amy! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!
Wellem is an amazing cleaner.Thank you…
Wellem is an amazing cleaner.Thank you so much.I would highly recommend.
April 16, 2026
Reply from Housekeep
What a wonderful review, thank you Aine! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.
DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY
If we could give them 0 stars we would. We started using Housekeep as they had good reviews. They also claim to supply the "best" housekeeper available and on the surface they appear to take the stress out of organising a cleaner.
However, the level of damage caused during our recent clean is utterly unacceptable. We had our bathroom re-done less than two months ago and there is significant scratching across multiple high-end surfaces, and the true cost to rectify this sits at over £1000. Most concerning is the lack of transparency; we were working from home at the time, yet the housekeeper failed to flag the issue, instead continuing to use the same abrasive cloth across every surface in the room.
After reporting this to Housekeep they initiated an investigation which concluded that their Housekeeper was at fault. They offered a £300 credit note (which cannot be converted to cash) and to date have failed to refund the clean in which the damage took place.
It is a nightmare trying to get through to anyone from customer services as they hide behind emails. Their policy for accidental damage is used as a shield for them to avoid providing renumeration. They will allow you to speak to the cleaner directly but at that point they refuse to take any further liability. What we found beyond comprehension is the fact that they can only provide a credit note for their own services - why would we ever let any of their tradespeople back into our house?
We will be looking into other avenues on how we can recover our money from this company. Do not trust them with your property.
April 9, 2026
Unprompted review
Reply from Housekeep
Hi Moneet, we’re really sorry to hear about your experience and understand how frustrating this situation has been. We can see you are already in contact with a senior member of our team, who has fully reviewed the case. We will continue to support via that channel and do everything we can to assist within our policy.
Easy communication
April 16, 2026
Reply from Housekeep
Welcome to Housekeep, Ludmila, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!
Lucineia was absolutely incredible—she…
Lucineia was absolutely incredible—she did such a thorough job and gave our flat a true deep clean. Every detail was taken care of, and the place feels fresh, spotless, and so well looked after. I would highly recommend her to anyone looking for a reliable and exceptional cleaner.
April 16, 2026
Reply from Housekeep
What a wonderful review, thank you Gabrielle! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.
Great and easy cleaning service!
April 16, 2026
Reply from Housekeep
Thank you so much for your kind words, Laura! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Great service
April 16, 2026
Reply from Housekeep
Thank you so much for your kind words, Corey! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Reply from Housekeep
Thank you for the great feedback, Jules! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!
Phenomenal service today
Phenomenal service today! The attention to detail was amazing and far exceeded my expectations. Highly recommend her to anyone looking for a top-tier clean
Thank you. Kremena 🫶🏽
April 16, 2026
Reply from Housekeep
Thank you for the lovely review, Maggie! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!
Its very efficient to book but…
Its very efficient to book but expensive and a little bit impractical as you dont get to speak with the gardener before he arrives
April 16, 2026
Reply from Housekeep
Thank you for the great feedback! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!
Reply from Housekeep
Thank you so much for your kind words, Maziar! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Reply from Housekeep
Thank you for your review! We appreciate your feedback and are glad the service was great.
Fantastic guys always show up and do…
Fantastic guys always show up and do remarkable jobs.
April 15, 2026
Reply from Housekeep
Thank you so much for your kind words, Pav! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!
Excellence service
April 15, 2026
Reply from Housekeep
Thank you for the lovely review, Yvette! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!
Let's start with the positive
Let's start with the positive. Mum was extremely happy with your work. Jobs were done well. However,having gifted and paid for 2hrs for my single mum who cannot afford a cleaner regularly I get a call 1hr 40 mins after you arrived informing me that you wished to leave early due to being tired. Please note-no oring had been done and it was clearly in the plan. I was disappointed yet again (this is the 2nd time I've been let down with Housekeep) I paid for 2 hours and expect that to be fulfilled. If this is not possible then I can't rely on this app. Please don't charge for more than 2hrs -shementioned you saying you stayed an extra 5 mins) This is included in using the bathroom and having this conversation about going.
My mum is a fair person and would not overwork people so I am very surprised this happened to her.
April 15, 2026
Reply from Housekeep
Hi, thank you for your feedback, we really appreciate you taking the time to share this. I’m glad to hear your mum was happy with the quality of the work completed.
That said, I’m sorry to hear the clean ended early. We completely understand your expectations when booking a 2 hour clean, and this should always be fulfilled. Your feedback has been noted and shared with the team. If there’s anything we can do to help going forward or restore your confidence in the service, please don’t hesitate to reach out.
easy booking system and reliable.
April 15, 2026
Reply from Housekeep
Thank you for the great feedback! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!
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