Houseko Reviews 

68
•
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

The delivery was not straight forward. I chose next day delivery, but that didn't happen. Houseko said they had the wrong mobile number, but I double checked and I had given the correct number. The f... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my purchase, the Dishwasher price was competitive and included delivery which was good. Communication was excellent and all questions answered. Item turned up exactly when they said... See more

Company replied

Rated 5 out of 5 stars

Excellent service received from Marta. Knowledgeable, prompt response to emails and queries.Had a great deal of purchasing 9 doors. Tried other companies but none of them give me confidence and de... See more

Company replied

Rated 5 out of 5 stars

We bought a single bed from Houseko which was available at 20% less than any other website. Moreover, we had a question regarding the assembly. Houseko team was super responsive and resolved the issue... See more

Company details

  1. Home Improvement Store

Written by the company

Our goal is to remove the unknown for the next generation of DIYers. Whether it’s finding the right tools and materials for your next project or step-by-step advice on completing the job; our ecosystem is built to help you every step of the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.7

All reviews

(68)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class, start to finish

A very helpful, competitively priced product. All you could wish for from customer support on both the ordering and delivery. First class service, start to finish. If only all products and companies could match this !

June 7, 2022
Rated 5 out of 5 stars

Top Class

I do not often write reviews, but feel I had to give some feedback to what I consider great service (maybe its just me getting old).
My initial contact with this company on a question about delivery, was answered politely and professionally, it was so unusual to receive the answers I did that I followed up with an order.
This was followed with constant up to date information as to when it was being delivered. On the day of the delivery you are able to track the status of where the delivery is and where your delivery is, with a time frame.
At the point of delivery the driver was extremely polite and courteous, the item was very well packaged and the item protected.
Assembling the legs to the chair was a doddle, but clear instructions were also given, and again there was evidence that this was a company that cared.
Overall, we were extremely pleased with our purchase and pleasantly delighted to find that there is still some customer service and value, in what is really a cold digital world.

June 6, 2022
Rated 5 out of 5 stars

The delivery van arrived an hour early…

The delivery van arrived about an hour before the scheduled time, though the delivery time on the tracking app did keep varying throughout the day. In the end, I was able to get to the property just in time to receive the delivery before the van left without delivering.

May 17, 2022
Houseko logo

Reply from Houseko

Hi Robert,

Thank you for the 5-star review!

We're happy to hear that you managed to get home in time although the driver arrived early. Sometimes the delivery ETA can fluctuate due to traffic conditions. We hope that it wasn't too much of an inconvenience for you.

Enjoy the new dishwasher, hopefully we'll see you again soon!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars
Houseko logo

Reply from Houseko

Hi there,

Thank for your 5-star review!

We are so pleased to read about your experience and hope you enjoy the new hob!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Prompt shipment, competitive pricing and availability on a scarce item.

I was not sure I want to buy a large expensive kitchen appliance from a small seller I have not used before. I ultimately decided I will go ahead based on some reviews that were positive. At the end I got a smooth and easy buying experience, timely shipment and delivery of the correct product at a competitive price and no need to contact customer support. Thank you for a pleasant transaction. I would recommend Houseco and would consider them when buying appliances in the future.

May 3, 2022
Houseko logo

Reply from Houseko

Hi Stoyan,

Thank you for taking the time to leave us such an amazing review!

It is always great to hear positive comments regarding our products and the service offered and we are delighted that you have put your trust in us.

We hope to see you shopping with us again soon!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Extremely pleasant experience

Houseko were very understanding when we reported that the Gas Hob we had bought was damaged prior to delivery and replaced in a speedy manner. Their customer support was excellent in dealing with the matter and with a utmost courtesy. The lady named Marta was exceptionally good.

April 23, 2022
Unprompted review
Houseko logo

Reply from Houseko

Hi there,

We are so pleased to read about your experience, and thank you ever so much for sharing this with us!

We are so lucky to have Marta on our team, and your kind words humble her. Hope to see you shopping with us soon!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Very good service

April 18, 2022
Houseko logo

Reply from Houseko

Hi there,

Thank for your 5-star review!

We are so pleased to read about your experience and hope you enjoy the new hob!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars
Houseko logo

Reply from Houseko

Hi Sharon,

Thank you so much for taking the time to provide us with a 5 star review.
We hope to see you shopping with Houseko again soon!


Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Brilliant customer service with a…

Brilliant customer service with a smile. Highly recommended. Martha was brilliant, so very pleasant and helpful with a remarkable personality. Bought on the phone with delivery within 2 days. Great delivery service too.

April 12, 2022
Houseko logo

Reply from Houseko

Hi there,

Thank you for taking the time to leave us such an amazing review.
We are so lucky to have Martha on our team and she is humbled by your kind words.
It's great to hear about your positive experience with Houseko and hope to see you shopping with us soon!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Our new dishwasher was delivered…

Our new dishwasher was delivered promptly at a time to suit us. Very hapy with the service

April 11, 2022
Houseko logo

Reply from Houseko

Hi Tim,

Thank you for taking the time to leave us a review.
It's great to hear that you are happy with your order!
We hope to see you shopping with Houseko again soon!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Bosch dishwasher bought from Houseko

Bosch dishwasher bought from Houseko, cheapest available of this particular model online, discount for signing up to their newsletter. Courier service on time, gave advanced warning about morning delivery slot and then phoned ahead. Delivered straight into my kitchen. Seamless service.

April 11, 2022
Houseko logo

Reply from Houseko

Hi Emily,

Thank you for taking the time to leave this lovely 5-star review!

We are really pleased to read about your experience and that you are happy with the service provided by the delivery team!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivered on time promised. Would recommend 👍

April 10, 2022
Houseko logo

Reply from Houseko

Hi Kenna,

Thank for your 5-star review!

We are so pleased to read about your experience and hope you enjoy the new hob!

Kind regards,
The Houseko Team

Rated 5 out of 5 stars

ordered on a sunday night expecting a…

ordered on a sunday night expecting a ‘not in stock give us ten weeks’ email as no stock showing on other sites.
confirmed in supplier stock on monday, free delivery next day.
best delivery man ever. thanks pjh.

April 10, 2022
Houseko logo

Reply from Houseko

Good morning,

Thank you for taking the time to leave this lovely 5-star review!

We are so glad to hear that you are happy with your shopping experience with us and that the delivery process was quick and easy!

Kind regards,
The Houseko Team

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