Some good, some not so good.
Product quality good. Customer service quick to respond, willing to help but not so able to help.
Bought Hawkeshead canopy and assembly fixings kit in 2023 for new project.
Assembly kit had around half of screws & caps missing. Missing bits were supplied after phone call.
Got around to erecting canopy in Nov. 2025. Instructions were found to be for a different canopy and didn't quite match the Hawkshead model I had. Phoned to ask for more precise drawings of assembly and something new was provided but this was quite useless.
Good assembly instructions are so simple to create for such products but some suppliers seem unwilling to provide update them. It lets down this company.

