House of gentlemen is a scam website.
I Ordered a coat from this website (houseofgentlemen.ca) After waiting more than two weeks for the delivery with not contact, the product was horribly stitched. I asked for a refund the same day of receipt and got a response a few days after. Offering 20% money back and keep the product, then 25%. Finally when I asked for a return form, the last e-mail I received is inserted below. After this. The website was inaccessible. Closed down possibly? The e-mail address was “host or domain name not found.” Apparently it’s a big scam. I didn’t think this was possible.
E-mail—>
We trust this message reaches you well, and we look forward to assisting you with your recent product request.
While it's unfortunate that our product didn't fully meet your expectations, we really want to keep you as a customer - more importantly, as a satisfied customer!Our mission is to achieve the highest levels of customer satisfaction while contributing to a greener world by minimizing returns and thus reducing CO2 emissions.In line with these goals, we are happy to offer you several refund options:
Option 1: You have the choice to keep your order, and in return we will refund 30% of the purchase price of your order to you (that's an impressive 30% refund, plus you get to keep the product!).🤩
Option 2: We are pleased to offer you a gift voucher worth the 75% amount of your order (a generous 75% gift voucher, plus you can keep the product).🎁 This not only saves on returns, but also reduces the pressure on postal services and is good for the environment.Together we make a positive impact!🌍♻️
Option 3: If you choose to return your order, that is of course also possible.However, please note that you will be responsible for return shipping costs.After receiving your return, we will quickly refund the purchase amount.📦💨
Important information about returns:
The product must be returned in its original packaging and must not have been used.Use the provided returns form to start the returns process.Simply complete the form and add it to your return package.This allows us to process your return efficiently upon receipt!We highly recommend registering your return with a tracking code.Returns without a tracking code may be lost in transit.📋🚚
Once we have received and processed your return, you will receive confirmation of your refund.Expect your refund to be credited to your account within 5-7 business days.To make the process smooth, we kindly ask you to share the tracking number of your return.This helps us ensure everything is on track!🌐
Please note that as stated in our terms and conditions on our website, shipping costs are the responsibility of the buyer.We greatly appreciate your understanding on this matter.🌐
** The cost of returning to China is around 30-40 CAD.
Finally, we would like to emphasize that we can only accept returns within 30 days of processing the parts return form.This means that you still have a few days to deliver your return to us.⏳
We look forward to helping you with your choice.
