Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this pu... See more
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Review summary
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House of Isabella products are just wonderful. The quality is amazing and the costumer care service is real and understanding. You can tell you are dealing with a small business that still knows how... See more
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Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dir... See more
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This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... See more
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Company details
Information provided by various external sources
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Contact info
W1A 6US, United Kingdom
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Product.. poor quality……Karson round stack of…
Product..Karson round stack of shelves.. extremely poor quality and definitely not worth £180. The return/refund process has been efficient, even though I have had to pay to ship the product back for a refund.
July 7, 2026
Unprompted review
Reply from House of Isabella
Thank you for your feedback, and I'm sorry to hear that the Karson Round Stack of Shelves didn't meet your expectations.
I can see that your return request has been approved. Once the item has been received back at our warehouse, we'll process your refund promptly.
As the item wasn't reported as damaged or faulty, the return falls under our change of mind policy. Because we offer free delivery on all orders, customers are responsible for the cost of returning items in these circumstances.
If you have any further questions, please don't hesitate to get in touch.
Kind regards,
Pleased with my purchase.
Pleased with my purchase. Whilst there was a small delay in issuing the item initially, I was happy to wait. The item arrived in good condition and is a quality item. I have purchased items previously and will continue to do so. Reputable retailer.
July 2, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review, Jacquie!
We're delighted to hear you're pleased with your purchase and that the item arrived safely and met your expectations. We really appreciate your patience with the slight delay and are so grateful for your continued support.
Thank you for choosing House of Isabella—we look forward to welcoming you back again soon!
Terrible customer service and damaged deliveries.
So we ordered a coffee table on April 17. It finally arrives aroud 1 June! Btw they dont seem to have a phone number, the only way you can contact these people is email and they are slow to respond. I messaged them many times asking when it would arrive.
It arrives and its DAMAGED. So i email them and show the damage to return it. Which they said they would exchange it. After many emails the still hadnt come to pick up this large coffee table taking up space in my place. My wife asks for thier email to try and help speed them along and she is getting sick and tired of living with the large coffee table in a box waiting to be picked up.
After she has tried emailing them many times she gets so frustrated and says if they dont come tomorrow she will throw the item out.
That seems to make them finally come and pick it up around the end of June as they show up within 2 days of that email. So about 3-4 weeks total to pick it up.
They send a new coffee table and it arrives and it is DAMAGED again.
My wife emails them directly complaining. They offer a £100 compensation and email my wife directly (without cc'ing me in) who doesnt know they have to take the item back and she doesnt want to have to wait another 3-4 weeks (with another large damaged coffee table) for them to take the item away when she is due give birth in 6-7 weeks. She accepts the £100.
I was not cc'd into the emails and i know that they have to take it back if its arrived damaged.
I email them and say i want it returned but they say they have already processed the £100 cash back, which i would happily send back to them as I dont want to live with a damaged cofee table.
The item is worth c.£760. They tell me because they have sent me £100 the warranty is void and they wont help me return the damaged table.
I email them saying i am the client and they should have consulted me with the resolution that they were proposing.
They said "To clarify, we did not copy your wife into the correspondence. "
So i take it its my fault that you resolved the issue with her directly and didnt cc me in.
They said they would give another £100 in store credit but sorry thats thier final take.
I complained again but they sent another email that ended with:
"Whilst I appreciate this is not the outcome you were hoping for, this is our final position on the matter, and we are unfortunately unable to assist further." in an email i got on 7 July.
So thank you so much for wasting my time since April 17. You delivered 2 broken cofee tables.
Made me live with a huge box in my place for 3-4 weeks
Now i have to live with a damaged coffee table all for the price of £760 (minus the £100)
Thanks so much. Completely appauling behavior
July 7, 2026
Unprompted review
Good communication and quick delivery
Good communication and quick delivery. The chairs weren't packaged very well; not boxed and with just some packaging material covering them. This was ripped and dirty in a couple of places and the dirt transferred onto one of the chairs leaving a dirty mark on the cream area of the chair. They should of been boxed to give better protection for the chairs.
July 1, 2026
Reply from House of Isabella
We're so sorry to hear this, and we appreciate you bringing it to our attention.
Please could you email us some photos of the packaging and the mark on the chair? We'll investigate this with our warehouse team and work with you to find a suitable solution.
As an apology for the inconvenience caused, we'd also be happy to offer you a discount on your next purchase with us.
We look forward to hearing from you and resolving this as quickly as possible.
I placed an order for a sideboard…
I placed an order for a sideboard online, delivery stated 1-3weeks.. almost 6 weeks later and no delivery nor any communication I have had to contact this company through their website to be told that my order is being held up at customs due to the size of the product?? Very poor customer service and surely they would be used to dealing with customs if the products they sell on their website come from outside the UK?? What really angers me is that house of Isabella have not communicated any updates on my order. I won’t be purchasing with them again. The delivery time scales on the website don’t reflect actual delivery dates…
July 3, 2026
Unprompted review
Reply from House of Isabella
We're so sorry to hear about your experience and sincerely apologise for the delay with your order and the lack of communication.
Unfortunately, the delays were caused by global shipping and customs issues that were outside of our control at the time. However, we completely understand how frustrating this must have been, particularly as you weren't kept updated throughout the process.
If you could please send us an email with your order details, we'd really appreciate the opportunity to look into this further and do everything we can to put things right for you.
Thank you for your feedback, and again, we're very sorry for the inconvenience caused.
Amazing product and speedy delivery
Amazing product and speedy delivery - Thanks so much!
June 23, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you're pleased with your purchase and that your order arrived quickly.
Your kind feedback really means a lot to our team, and we truly appreciate your support.
Thank you again for choosing House of Isabella. We hope to welcome you back again soon!
Beautiful product, quick delivery
I ordered a lamp for my daughter and was worried I wouldn’t receive it in time for her birthday but the lamp arrived very quickly and is beautiful. It was also packaged very carefully. Very happy customer!
June 26, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that your lamp arrived in time for your daughter's birthday and that you were pleased with both the quality of the product and the care taken in packaging it.
It means a great deal to us to know that we could help make the occasion that little bit more special.
Thank you again for your kind words and for choosing House of Isabella. We hope to welcome you back again soon!
Great product and service
Nice website with plenty of choice. Easy to order and very fast delivery. The sideboard was great and I was surprised and impressed with the quality. Thank you
June 24, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us such a wonderful review.
We're thrilled to hear that you found our website easy to use, enjoyed the wide range of products, and were impressed with the fast delivery. It's especially lovely to know that the sideboard exceeded your expectations in terms of quality.
Your kind feedback means a great deal to our team, and we truly appreciate your support.
Thank you again for choosing House of Isabella. We hope to welcome you back again soon!
Great product and service.
Great product and service.
Received as described and shown in photos.
June 15, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to share your review.
We're delighted to hear that your order arrived exactly as described and shown in the photos, and that you were pleased with both the product and the service you received.
Your feedback is greatly appreciated, and we hope to welcome you back to House of Isabella again soon.
I otdered a lovely parasol whish was a…
I otdered a lovely parasol whish was a really good price and it was sent really fast.
June 19, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you're pleased with your new parasol and that you were happy with both the price and the speedy delivery. It really means a lot to us to receive such positive feedback.
We hope you enjoy your parasol throughout the summer, and we look forward to welcoming you back to House of Isabella in the future.
Reply from House of Isabella
Thank you for your kind words! We're so pleased to hear your lantern arrived quickly and that you love it. Enjoy, and thank you for shopping with us!
difficult returns
the returns policy is impossible to work with. it's far too convoluted, you spend too much of your time trying to chase them to sort the returns out. Always makes me suspicious of a company when the returns policy is too difficult.
June 3, 2026
Reply from House of Isabella
I am so sorry to hear that you found the returns process difficult to use. We certainly don't want our customers to have to spend time chasing a return, and I appreciate your feedback.
Our returns process requires customers to notify us of their intention to return an item within 14 days of delivery. Once approved by our returns team, you then have a further 14 days to return the item to the address provided.
I understand your concerns, and I will ensure your feedback is passed on internally as we are always looking for ways to improve our customers' experience.
Please let me know if there is anything I can do to help with your return, and I will be happy to assist.
Awful experience
Awful experience. Item purchased and paid in full. Told multiple times it had shipped (Over the course of a month long) but was never provided with a tracking no. Had to chase through multiple emails not even being responded to. Dreadful customer service and order fulfilment.
May 6, 2026
Unprompted review
Reply from House of Isabella
Hi, we're very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
We'd like the opportunity to investigate what happened and help resolve this for you. Please email us at info@houseofisabella.co.uk with your order details, or contact us via our live chat, and a member of our team will look into this as a priority.
We sincerely apologise for the inconvenience and appreciate the chance to make this right.
"I would give zero stars if I could
"I would give zero stars if I could. After researching prices, I found this company significantly more expensive than competitors. While they advertise a price match policy, they appear to rename products to make direct comparisons difficult.
Our experience with the order itself was equally frustrating. Incorrect delivery details on their end caused repeated delays, and by the time a resolution was in sight, we would no longer be at the address — leaving us no choice but to cancel.
What followed was the most disappointing part. Despite the delays being caused by their error, we were informed we would be charged both a delivery fee and a 10% restocking fee. For an online-only retailer, applying return delivery charges and a restocking fee when the cancellation resulted from their own fulfilment mistakes feels unreasonable and, frankly, predatory.
I would strongly caution others to consider these policies before ordering."
June 9, 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience.
As communicated directly, your cancellation request was received after the order had already been dispatched from our warehouse. Once an order has been shipped, delivery charges are incurred with our carrier. Despite this, we processed the cancellation and issued a refund less the applicable restocking fee in line with our terms and conditions.
We regret that the delivery delay and subsequent circumstances led to your dissatisfaction, as this was never our intention. We strive to provide excellent service and value every customer, and we are sorry that we did not meet your expectations on this occasion.
If you would like to discuss this further, please contact our customer service team directly and we will be happy to assist.
Gorgeous materials
The quick delivery, gorgeous products and quality materials! Love it!
June 2, 2026
Reply from House of Isabella
Thank you so much for your wonderful review!
We're thrilled to hear that you love your purchase and that you were impressed with the quality of the materials and the quick delivery. It's always our goal to provide beautiful products and a great shopping experience, so your kind words mean a lot to us.
Thank you for choosing House of Isabella. We truly appreciate your support and hope you enjoy your new piece for many years to come!
The customer service is exceptional
The customer service is exceptional. I had received a reply from my queries almost immediately after sending the team an email.
May 27, 2026
Unprompted review
Reply from House of Isabella
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that our team was able to assist you quickly and provide the support you needed. Delivering responsive and helpful customer service is incredibly important to us, so your feedback means a lot.
Thank you for choosing House of Isabella. We hope to welcome you back again soon!
Celine’s 5 star experience
Shopping with House of Isabella was such a seamless experience. From affordable artwork with options for days, to quick and painless delivery, I could not fault them! I wish I was able to upload a picture of how amazing our new piece is in our home. Will be using House of Isabella again!
May 22, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review! We're absolutely delighted to hear that you had such a seamless experience shopping with House of Isabella. It means so much to us that you found the perfect artwork and that the delivery process was quick and hassle-free.
We're thrilled to know that your new piece looks amazing in your home—although we can't see it, we're sure it's found the perfect place! Thank you for choosing House of Isabella, and we look forward to helping you find more beautiful pieces in the future.
Easy to order and i received my order…
Easy to order and i received my order in a timely fashion
May 26, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your review!
We're delighted to hear that you found the ordering process easy and that your order arrived in a timely fashion. Providing a smooth shopping experience from start to finish is always our goal, so it's wonderful to know we delivered on that for you.
Thank you for choosing House of Isabella. We truly appreciate your support and hope to welcome you back again soon!
A reliable retailer with great customer service.
I've purchased from House of Isabella several times now and have always been really happy with the experience. The items are good quality and exactly as described. Communication is excellent - responses are always quick and helpful, and if there are ever any delivery delays, they make sure to keep customers informed. Overall, a reliable retailer with great customer service.
April 15, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your lovely review!
We're delighted to hear that you've had such positive experiences shopping with us and that you've been happy with both the quality of our products and the service you've received. Providing excellent customer service and keeping our customers informed every step of the way is something we take great pride in.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Beautiful Classy Lamp base
Beautiful Classy Lamp base, Quality! Delivered on time! As an interior designer it looks awesome teamed with a White Coolie lampshade! Suits my Chinese themed lounge so well! After comparing this purchase against similar Lamp Bases House of Isabella is way ahead both in design and value for money! I'm one delighted customer, in fact I'm about to order another one! EG
May 27, 2026
Unprompted review
Reply from House of Isabella
Thank you so much for your wonderful review, EG!
We're delighted to hear how much you love your lamp base and that it fits so beautifully within your Chinese-themed lounge. It’s especially rewarding to receive such positive feedback from an interior designer, and we love your styling choice with the white coolie lampshade.
We're thrilled that you found the quality, design, and value to be ahead of comparable products, and it means a great deal to us that you're considering ordering another one.
Thank you again for your kind words and support. We look forward to serving you again soon!
Warm regards,
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